Zerodha Customer Reviews, Complaints and Feedback (Page 8)

Very good broker for intraday trading. Brokerage is rs 20 per trade. Order execution is fast.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Excellent
Customer Service - Above Average
Overall Experience - Excellent

worse broker zerodhar
worse customer care
customer care do not pick call 10 to 15 minutes and afetr picked call
only they hello and cut the phone immediately
now there services are poor and they do not care customer

Beeing a customer i am giving this FB The worst customer support , no body will answer in crises.
No access to management

Very bad experience with fund balance. Without any reason they deduct my fund balance.

I have created a ticket related your technical web issues.. and there is no response from you for that particular ticket. Whereas for the tickets created later to it got reply from your team. Due to your technical issues i got a loss of 90k.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Research Capabilities - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor

Hi Guys,
I am just thinking to joint the Zerodha but after reading comments. I am very pleased not to joined yet and I might not visit Zerodha again. Thank you guys you puts your comments and save lot of people time and money.
Thanks

I have very bad experience on Account opening
They will accept the form in bulk order later you just get mad calling them they won't listen.for me its takes 2 week to open the Account.

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Average
Research Capabilities - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor

Most unprofessional organization I have ever seen.. i have opened my account around 1 month back but unable to trade till now as remark says this segment
is unable.. There is no solution in system, created multiple tickets they don't get replied for even 20 days.. called to their call centre, they don't know the reason, neither know the resolution, only says they are forwarding to issue to the concerned person but noone replied till date..sent a complaint mail but they again created ticket against that.. Its very frustrating experience..

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Research Capabilities - Average
Customer Service - Very Poor
Overall Experience - Very Poor

To customers using Zerodha.
Can someone calculate the Intraday Brokerage they are actually charging. They claim 0.03% but seem to actually charge 0.08%. And this is before all the STT and all other taxes. I am talking about only brokerage. In the report they clearly mention all other taxes after the brokerage. But it seems they are charging 0.08% brokerage on intraday trades.

Plus they can not be reached. The customer service is pathetic.

Quality of Zerodha is going down day by day,market order execution is very horrible,they have stooped NEST platform which WAS very user friendly for traders,margin for intraday is less than other newly coming discount brokers.

Customers call center not responding properly ,may be due to corona outbreak,but now on words things should be smoothly going.
no research is provided.That is not required for experienced trader.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

If you are considering opening an account with zerodah for option trading... Please clarify with them on the following issues. My personal experience with zerodah has been horrific..

1 They do not allow you to buy OTM options

2 Today 22 June 2020 i bought few ATM puts in the morning and i wanted to add more puts when the market went up, on the same put level so as to average my buying cost .Zerodah says order rejected inspite of having full money in my account..Zerodah system message says strike price is outside the allowed range... I enquired later with zerodah and came to know from zerodah as when Bank nifty moves 500 pints the zerodah system Suspends trading in options which are Plus Minus 500 points...I lost big money because of this .As the market reversed from the support where i had tried to place the purchase order ..

3 One cannot use any viable option strategy as you can trade only one leg of your strategy for the other legs zerodah will say the strike price is above the allowed range

I opened my account 1 week back... realized it late after losing money... better understand how their system operates for your strategy then start trading on zerodah... Else as the name suggest your capital will become zero da...they promise something on account opening and they finally do exactly the opposite... Zerodah platform is not for option traders... they maybe good for investment etc, but i d not have any personal experience so cannot comment on the same..

lastly i transferred my money out of zerodah and shifted to another broker... not naming the new broker here as

1) not sure what mess up these new jokers will create ,maybe only comment after 3 months
2) do not want you guys to join the broker and make this broker another shit hole like zerodah
3) You may think i am bad mouthing zerdodah market another broker

No one care about customers i m daily calling to zerodha 15 to 20 times but no one receive call or no call back.. my some extra charges also deducted from my account. for which no details are available.

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Above Average
Website Usability - Average
Research Capabilities - Above Average
Customer Service - Very Poor
Overall Experience - Very Poor

I am really astonishing to see that the service zerodha is providing ,
I have taken or buy a "CRUD OIL NORMAL APR FUTURE" in 19th April 2020.with (approx. premium110000) but when I was trying to sell it on 20th Apr 2020 , I could not able to sell it even I have tried several times throughout the day and it was showing that insufficient fund. Since it was the last day to expiry next day there platform or application showing me loss of -340000 approx., just imagine they have deducted my premium + (-340000) rs is calming.
I am not understanding if premium is falling why they(system ) are not squared off my position or have not allowed me to square off. And they deliberately insist me to book a loss of huge amount and not given me to square off.
And send me a email the they are going to deduct all the amount from commodity or equity section !!!
I don't see it is a fair I wanted to go court/sebi please help some have any idea.

Did you receive any response against this

overall good just leverage for delivery with interest not given like angel and kotak

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Average
Website Usability - Above Average
Research Capabilities - Average
Customer Service - Above Average
Overall Experience - Above Average

Very poor service. Today they were telling bank nifty options having problm with exchange. We can buy but can t sell vice versa. And showing all the values wrongly too. e.g value is showing as 40 , but if i make order for 200, then that order got executed.

In phone, telling like due to corona they are doing wfh. Then also no free of cost we are trading with them

After going through the various comments, I have decided not to have any relation with the broking firm. I thank all who have commented on their working.

Submitted my documents on 9th march 2020 for account opening and day before yesterday on 18 th april i got a call regarding my account opening so lethargic people. Till that time i have already opened my account with icici and invested. Don't go for zerodha they invested soo much in marketing that every where you will find paid promoters .

Trading Platform is not Good.
Frequent Software Login Issues.

Ratings:

Brokerage - Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Below Average
Overall Experience - Below Average

Poor service. Still waiting for password for account log in, even after almost a month of waiting. Everything was fast until they got the starting fees, after that they couldn't care less.

I am having bad experience in Account Opening. Have submitted form on 22nd Mar 2020 and till today account not activated. Not able to reach customer care as well.

They have deducted account opening fees but not providing customer service as expected.

I had very bad experience with zerodha .already alMost more than 20 days still I'm waiting for Login ID and password .very slow account opening process ,
Even customer care service is also not that much good not getting any positive response .