Zerodha Customer Reviews, Complaints and Feedback (Page 7)

Very good and easy app to operate.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Average
Research Capabilities - Excellent
Customer Service - Excellent
Overall Experience - Excellent

customer service is really really good. The app and website user experience is too good.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Excellent
Research Capabilities - Excellent
Customer Service - Excellent
Overall Experience - Excellent

NO RESEARCH, NO DELIVERY LEVERAGE

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Average
Website Usability - Below Average
Research Capabilities - Very Poor
Customer Service - Average
Overall Experience - Average

Very poor response of customer care.....its takes 10-15 minutes to connect with concerned people... margin not updated on system with happening of transactions and at times you may incur losses due to this.....ver bad trading experience.

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Average
Website Usability - Average
Research Capabilities - Average
Customer Service - Very Poor
Overall Experience - Below Average

Zerodha kite app controled and crypted app whenever you trede you option trading you see your share always down side .
Practicaly i seen. 16 hours daily i learn the technical chart and with extra service.
All of that is big hidden scam you'll dont see and cacth. They making us fool you can go for long term investment this true only seriously.

There are constant challenges when it comes to the basics, like placing orders, fund transfer plus the amount of information they show post login is absurdly low,also they have no research offerings like the ones 5Paisa has, customer care is next to NIL & overall experience is a big fat ZILCH, my advice to people reading this is to stay with traditional brokers like MOSL or ICICI and if you want, you may try Upstox or 5paisa,
they're leaps and bounds better than this ZERO..

Ratings:

Brokerage - Average
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

I went mad !! Bank nifty options got traded on their own as if a ghost was sitting on my terminal!!! yes, you heard me right - options were being bought or sold ON ITS OWN; NO GTT OR ANY ORDER PENDING FOR SURE (I AM A FULL TIME OPTIONS TRADER FOR COUPLE OF YEARS), i LOGGED OUT - CHANGES pw - PROBLEM CONTINUED FOR WHILE...

and Lo their customer support call asks you to wait for 15 mins, repeatedly asks to type code number, hangs phone after a while, no email ID on their web site - bbbrrr fart...

Be careful friends, keep watching your screen

I like the app & user friendly portal
No human intervention is not something in India investor would appreciate
Even when contacted the support no, not satisfactory human endeavour

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Average
Website Usability - Above Average
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Above Average

Only one downside I feel, is their brokerage. They suddenly increased from 0.01% to 0.03% (3 times) since lockdown. But, as compare to other brokers, its competitive. Otherwise, its best!

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Excellent
Website Usability - Excellent
Research Capabilities - Excellent
Customer Service - Above Average
Overall Experience - Excellent

MOST UNORGANIZED SHARE BROOKING HOUSE IN INDIA.
YOU WILL NEVER GET IN TOUCH WITH THE CUSTOMER CARE EXECUTIVES IN ANY WORKING DAYS BETWEEN 10 AM TO 7 PM

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Customer friendly and low to no brokerage

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Research Capabilities - Average
Customer Service - Excellent
Overall Experience - Excellent

Zerodha has stopped allowing trading in OTM out of the money Options. Only you can do short straddles and Options ATM or Optiobs Near the Strike Price. Risky. Does not suit risk averse Option Writers / traders.

Hi...
1. Zerodha doesn't allow far months option contracts trading which may disturb your hedging strategies.
2. Brokerages are quite high for intraday multiple option buying hence not good for scalpers.
3. Charts are lagging behind to actual market price hence wrong trades are quite possible.
4. Margin utilization calculations are annoying which may compel you to exit from trade.
5. Customers care is average as you have to wait longer. Emergency may cause big loss.
Thank you

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Average
Research Capabilities - Average
Customer Service - Average
Overall Experience - Average

Hello,

Could you please suggest a good broker for a beginner considering the charges and overall experience.

Thanks

I have been trying for more than a month to open my account, i always get a automatized reply that our salesman are currently busy and the call get Disconnected ( irrespective of time i.e. morning, noon or evening)
What kind of service is this !!! I don't think they are so busy to keep pending a account opening for more than a month

I am totally satisfied with Zerodha

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Research Capabilities - Excellent
Customer Service - Excellent
Overall Experience - Excellent

Cheap for delivery, reasonable for other services. Good website & apps, but poor poor reliability. Intraday square off very often doesn't get done resulting in heavy losses. Reliability a key issue. No research & tips. Overall Just Average.

Ratings:

Brokerage - Average
Account Maintenance Fees - Excellent
Website Usability - Average
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Below Average

they are giving good servise

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Research Capabilities - Excellent
Customer Service - Excellent
Overall Experience - Excellent

Like: Affordable for small investors, clutter free website and app
Dislike: Report queries take the user from App to a console (website). Data shown in console is never updated.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Above Average
Research Capabilities - Below Average
Customer Service - Above Average
Overall Experience - Above Average

The discounted brokerage model is a sure thumbs up considering high fee charged by peers in the business.(It was only a David who brought down Goliath)
Good for active traders who depend on stock markets for their bread and butter during these covid19 times.


Ratings:

Brokerage - Above Average
Account Maintenance Fees - Above Average
Website Usability - Above Average
Research Capabilities - Above Average
Customer Service - Above Average
Overall Experience - Above Average

All fees and charges were convincing me to open trading account here.
Thank you.

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Above Average
Website Usability - Above Average
Research Capabilities - Above Average
Customer Service - Above Average
Overall Experience - Above Average