Zerodha Customer Reviews, Complaints and Feedback (Page 28)

It's really a great experience. Zerodha Rocks... :-)

Rating - 5/5 for brokerage and 4/5 for all other rating categories.

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Santhosh is Zerodha's customer since Aug 2012
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Found Zerodha after some search and have been using it for regular trading of equities, so far I have found their service good and the brokerage plan to be better than any other brokerages.

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Sam is Zerodha's customer since May 2012
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All the options offered by Zerodha are excellent, mainly the faster customer server they provide to customers.

spl thanks to Zerodha..

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Prasath is Zerodha's customer since May 2012
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Zerodha TT and website has no way to figure out how much profit/loss(in Equity segment) you have realized. So trader will have to do his own calculation which makes trading in equities almost impossible. Also they don''t provide margin for putting the order like sharekhan gives four times and IIFL ten times. So in case i have 10K i can place the order of 40K and 1Lac in Sharekhan and IIFL respectively whereas in Zeroda only 10K would be permitted. Even IciciDirect now gives margin. Zerodha is only for F&O traders. For Equity brokerage is good but without margin and easier calculation how can one trade.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Average
Website Usability - Very Poor
Customer Service - Average
Overall Experience - Average

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Shailesh is Zerodha's customer since Jan 2012
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I m using form the day 1 it is one of the best serivce provider

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent

A message from Zerodha founder Nithin Kamath recieved in email today.

Friends,

Aug 15th 2012 was 2 years since we started retail trading at Zerodha. We have had an amazing time supporting you and hope that the feeling is mutual. Ideally, I should have sent the email earlier, but was waiting for NSE’s approval of Zerodha Trader which came through today.

The idea behind Zerodha is to give you an edge while trading the markets, a higher probability of winning. We have over the last 2 years tried our best in this endeavor without compromising on our risk management policies or the core business ideology. Personally I haven''t considered Zerodha as a complete product until now, as we didn''t offer you features like trading on multiple exchanges nor did we have an online module for margin against collateral. Today becaof your continued support, we are on the verge of taking Zerodha live as a one stop shop for all your capital market needs.

2nd Sept 2012 will mark a new beginning at Zerodha with the launch of Zerodha Trader.

1. Zerodha Trader:

Trading platform is an important factor in deciding your probability of winning. It is important for it to be fast, reliable and also have features to give you an edge.

Some of the features are:

Trade on NSE, BSE and MCX simultaneously on one platform. Please call/email us to ensure all the above exchanges are enabled.

Co-located state of the art Servers running Zerodha Trader to ensure speed and reliability.

An advanced intraday charting tool for technical analysis.

Ability to create trading strategies, back-test and execute. Execution can be either semi-automated or completely automated.

Features like Option writing/Future margin calculator based on your portfolio (PC-SPAN) rather than just individual scrip and more.

API''s to trade directly from platforms like amibroker, metastock.

2. Call n Trade charges:

Call n trade charges will be 0.01%/0.1% or Rs 20 whichever is lower from 2nd Sep 2012. This is being done to reduce costs for our low volume equity traders. For an intraday equity transaction of Rs 10,000, you will pay only Rs 1 as call n trade instead of the Rs 20 you pay presently.

3. Zerodha Associate Program:

Our associate program was started to partner you in our growth. We had a few regulatory issues in payouts which have been resolved and the program is completely functional today.

Login to the BackOffice, refer your friends and family. Our sales team will call and help open your referral accounts which get mapped to you automatically via our CRM tool. We will continue sharing revenue with you for as long as the referred client is trading with us. Referral wallet will help you withdraw the earnings and is as easy as withdrawing funds from your trading account.

We understand the important role you play in introducing these clients and hence want to share more than the 10% that we do today.

The new sharing would be as follows:

Rs 0 to Rs 20,000: 10%

Rs 20,000 to Rs1, 00,000: 20%

Rs 1, 00,000 to Rs 2, 00,000: 30%

Rs 2, 00,000 and more: 40%

The sharing ratio would be applied separately to various exchange segments. More details on the same will be up on our website shortly.

As a token of appreciation to our existing clients/associates, referral wallet has been calculated with the new sharing ratio from July 1st 2012.

4. Margin against Collateral:

Our online collateral module on the Backoffice will be up from 2nd Sep 2012. You can now pledge your stocks online and realize margin to trade futures and options. If you intend to make of this facility send an email/call and have it enabled.

5. StrategiZER:

To give you an edge in the markets we would provide you tools that will help increase your probability of winning.

Option strategiZER will suggest you option strategies based on your view of the markets. The strategies are put up by a group of some of the best traders in the world.

Margin strategiZER will help plan your trades by suggesting the exact margins required for your f&o strategy/portfolio.

Many more such tools would be introduced in the near future.

6. Localized Support:

Our business model is online but we are going local to support you. The support centers will help us in opening accounts faster, support you better and also meet up with the regulatory requirements of the exchanges like In person Verification.

7. Z-Blogs:

We try to keep you in sync with Zerodha updates on FB and other such social networking sites. For all of you who are not on these platforms, www.zerodha.com will have the blog section to help you track the latest news and updates.

Z-Blogs will be our first attempt at e-commerce. We keep getting queries on which books to read that can help improve trading. We will put up a list of must read books and trading journals on our website with reviews and also give an option to buy these from us.

We will also be putting up Zerodha merchandise modeled by Zerodha Employees (Zites as we call ourselves) up for sale.

8. Zerodha Cares:

Our social initiative has picked up steam with the formation of the Zerodha Cares trust. Along with planting trees, we will be supporting social issues like child labor, poverty and disability.

I thank you once again for the continued support. Zerodha would provide BSE trading at absolutely no cost for the month of September 2012.

Happy Trading,
Nithin Kamath

Its a revolutionary step in stock broking industry, its very user friendly. I wouuld rate it Excellent in all areas.

I have a HDFC bank account, trading account and demat account. When i trade in hdfc sec i just buy a stock and money is transferred from my banking account. I am not aware how it works is it transerred in demat or something.

Can i link my existing hdfc demat account with Zerodha will money transfer automatically when i trade, and there some tranfer charges.

Hi
all Zerodha account holders,
How safe is it to open an account at zerodha? , Do we have any office for them in kerala especially Kozhikode or nearby place

is it possible to transfer money from trading account to saving account online? I m a newbie and totally confused to choose a firm..
robust and easy usability of portal, day trading and not much active. Please suggest me a good broker with reasonable brokerage.

Dear Sanjeev

In view of your comment ..
The brokerage & fees charged by Zerodha in case of your delivery based purchase of Rs 25000 should be around Rs 57. (I am not sure where you got Rs 187.50)...

I would like to add,that 187.50 come from (0.75% brokerage) on selling of 25000 rupee share from ICICI damate...(if I sell/ need your confirmation)

It will be bette if you confirm my doubts like..

1.At present 100 BHEL shares are in ICICI demat...if I am selling then what will be brokerage (0.75% from ICICI or 20 rupee from Zerodha ) ? since I purchased from Zerodha.

2.Does ICICI demat will charge extra money as settelment of shares in its demat account? If so then how much percentage ?

3.I know that ICICI putting AMC charges which I am paying annually.

Regards,

Hi Avatar,
I don't see any fault from Zerodha side. Reason behind this is; your Zerodha Broker Account is linked with ICICI Demat account. If you do delivery based trading, the shares will be credited back to your Demat account, which is what happed in your case and this is how it should be.

The brokerage & fees charged by Zerodha in case of your delivery based purchase of Rs 25000 should be around Rs 57. (I am not sure where you got Rs 187.50)

The itemized charges should be as below:

Brokerage (0.10% or Rs. 20/Trade whichever is lower) =      20
Securities Transaction Tax (0.125% on both Buy and Sell) = 31.25
Transaction/Turnover Charges (0.0049%) = 1.225
Service Tax (12% on Brokerage+Transaction Charge) = 2.547
Education Cess      (2% of Service Tax = 0.05094
Higher Education Cess (1% of Service Tax = 0.02547
SEBI Charges (0.0001% (or 10 Rs/Crore) = 0.025
Stamp Duty (.01% or Rs. 50 per contract note whichever is lower.) = 2.5

Total = 57.62341

What I would suggest you is do the similar transition with ICICI and see the difference. There brokerage (which is Rs 20 as above with Zerodha) will be Rs 150. Remaining taxes are same for all brokers including Zerodha and ICICI.

Hope this will help.
Sanjeev

I open account with zerodha and also having with ICICI DEMAT. As per my best knowledge while filling the account opening form there are more than 20 signature you have to do. I signed it just to have account with less brokerage for FNO,EQUITY...than others. Last week I buy 100 Equity share of BHEL and sell 50 share next day. Since
profit was less so I decided to wait for 2 more days then to sell...After two days
It was no record in my trade book of Zerodha. I make call to Zerodha customer care..they check back office and told your BHEL shares are setteled with ICICI demat account. I checked it..and found my BHEL share. BUT....problem here start when you are dealing with MONEY...This experience left some Question behind me...

1. I feel zerodha is taking care of my equity shares...but they settled it with ICICI direct..why they not clearly told while opening account. Customer care told Now if you have to sell
then you have to sell it from ICICI demat account. So will they charge their brokerage i.e. 0.75%..
if so then I have to pay approximately 187.50 instead of 20 rupee (brokerage only) for 25000 rupee
share which I have

2. Upon aksing for demat Zerodha is telling you have to fill another form for damat...what I feel during opening account that zerodha will take care of EQUITY & FNO...so why they not clear it?
..and as one of oue colleuge told Mr. M. Pawan Kumar Feb 18, 2012 , mention that
DP Charges of IL&FS are high and services are poor

3. Why Zerodha is not having own DP account ? Why with IL&FS ?

For rest of the thing it is good.

Dear Amar,

This will be considered as 1 single trade. It upon you order and not on how it gets executed in exchange. This is similar to any other stock broker. The charge for a trade is MAX Rs 20.

In above example if you have placed an order to buy 1000 reliance share at Rs 700,

Your brokerage will be Rs 20 + taxes

It doesn't matter if the trader on BSE/NSE got executed in 10 or 20 parts as there were only small quantities were available for sale.

Hope this will help.

Sanjeev

IF MY BUYING ORDER OF 1000 QTY IS IN QUE AND SUPPOSE ORDER IS EXECUTED IN 3 Steps LIKE 300+300+400=1000 SO IS IT 3 TREADS? THAT MEANS 3*20=60 RS BUYING AND SUPPOSE SELLING ORDER IS ALSO EXECUTED IN SAME WAY LIKE 200+200+600=1000 I.E 3*20=60 SO FINALLY 60+60=120+TAXES. IS IT CORRECT?

Hi Jacob, Please find the link for the brokerage calculator for all the segment's...
http://zerodha.com/main/calculator/calcs.html

Can u provide the last ie. May 2012 revised brokerage calculator link for Futures and Options, both intraday and carry forward and also for equity, thanks Jacob Pereira

NSE Charges, Transaction Charges and Statutory Levies will be charged as applicable - Can any one give the detailed figures of these charges

Hi,

What are the banks supported by the payment gateways? Is CITI bank supported by the payment gateway?

Why is Rs.9 charged for using payment gateway to transfer funds into trading account? Sounds strange while others do it for free.

How to add funds into and out of the trading account?
How to withdraw funds from the trading account? Will it be credited to my account directly or Cheque or DD will be sent to the mailing address?
If Credited to bank directly,How many days should i wait for the funds to be added to my bank account?
Rs. 20 brokerage per trade - Need clarity. Which best defines the brokerage rate?
1. Rs.20 per order/transaction i.e., Rs.20 for intraday Buy and Rs.20 for intraday Sell
2. Rs.20 per intraday trade(Rs.20 for Buy+Sell)?
3. Rs.20 per scrip i.e., if i made 5 orders in same scrip, only Rs.20 will be charged or Rs.100 will be charged?

Stamp duty is maximum Rs.50 per contract note. Is there any maximum limit for Brokerage per Contract note?

There is 'No Minimum Brokerage' with Zerodha. This is helpful with small trades where 0.01% brokerage [one side] is applied - Is this mean if i buy shares of 1000 shares @ 1Re each - i still get brokerage of 10 paise only right?

What is the leverage/margin exposure given for Intraday trades? Currently my broker offers 10 times the cash in trading account.
Is stock margin available?

Can i sell the shares i bought in cash segment before it added to DP?

Any transaction amount limit for Intraday trade / Cash trade? Currently my broker restricted me for the minimum of Rs.500 for intraday trade. No minimum restriction for Cash trade.


Suitable answers appreciated.

Thanks,

Hi I am going to start the trading with zerodha from today. i will comment about the service after some couple of days.