Upstox Customer Reviews, Complaints and Feedback (Page 5)

I have charged 1000rs just to approve RMS even I never ask for that service....I opend account here due to Ratan Tata is promoter ..he is really a genuine person but upstox sucks...

Upstox customer support is pathetic and horrible. In both their chat and call, they just ask to raise a ticket and their backend team will revert. Their backend team never reverts and they close the tickets in their system without actual resolution of the issue highlighted in the ticket. You follow up with them again on the same issue. They would ask to raise a new ticket.

While they open account online by collecting all the documents online, they do not take a request to issue delivery instructions slip via online or email. They force you to download a form for that and print it and you should sign and send it to them via courier. This courier is just to request them to issue delivery instructions slip. This is CRAZY. I would never recommend Upstox even to my enemy.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Average
Website Usability - Below Average
Research Capabilities - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor

Quarterly funds withdrawal processesed 17th October but not credited to bank ac ( kya upstox me koi funds problem ho raha hai )

Same issue here. Quarterly withdrawal funds not yet credited. Customer service is poor

Poor performance, do not reply properly to the point. High brokerage charges even with new account ,no confession ,seems highly unprofessional in long term. Do not care for customer

Excellent Service.. I am using Upstox since 2014.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Research Capabilities - Excellent
Customer Service - Excellent
Overall Experience - Excellent

2.5% or ₹20 on equity delivery is atrocious when other brokers are providing it for free. Upstox used to give it for free but now it's charging more than full service brokers. A blockade for new users, new and small investors better avoid it.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Above Average
Website Usability - Above Average
Research Capabilities - Average
Customer Service - Average
Overall Experience - Average

Delivery charge is not suitable compair to other

The Worst Broker that I have ever experienced is UPSTOX. The customer care executives dont know how to resolve the issues. Most of the time we are unable to sell our holdings. And there are lot of login and server issues. If you are really bothered about your money, dont go with Upstox. We have much better discount stock brokers like Zerodha which are much more reliable.

How are they still in business? It's baffling as to how can a stock broker be this bad, they have login issues most of the times, fund transfer process is questionable, obviously ghante ka research and more importantly their product is bad. Stick to Zerodha guys, Upstox is using all its money raised in advertising and all that jazz when they should have invested in the product. Infact even something like 5Paisa is much more efficient than this garbage.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

very pathetic poor backend team and support redressel sysytem

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Average
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Seems Like, Most of The Members Here Are Broking For Zerodha. The Worst.. Brokerage...Why? If You Are A Options Trader You Can Only Trade 300(+/-) Strike Price From The Current Nifty Price For Delivery Price. Just The Worst Thing. Otherwise For Delivery Purpose For Any Stock Wither For 1 Day or 1 Year. Doesnt Need To Look Many Thing. Almost All Brokergaes Are The Same.

Honestly only zerodha is best, after trying almost every broker i can say, upstox is just booming on 400rs referral money.

Pathetic pathetic pathetic!!! Right from the account opening to the entire process, fund transfer, user experience everything is shoddy. Dont waste your money and time with this, stick to Zerodha, no wonder other rating and reviews on this page say the same.

Ratings:

Brokerage - Average
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Like everyone else says, their customer service is tedious. Been fighting for 2 months to reopen a dormant account for 2 months! 2 weeks back they said they accepted all my documents and my account will be reactivated in 24 hours. Even now it's still dormant and my trades weren't going through (funny thing was it's message was showing that market segment wasn't activated - not that my account was dormant). I asked them what's the problem and they said my account is inactive and i need to send the reactivation form. Wait what? I just did that whole process last month. No coordination between tickets, slow response times, inefficient staff.

"Pay peanuts get monkeys" it appears. I am opening an account with IndBank merchant banking tomorrow. I'll take 0.1% fees if it gives me good service anyday than this discount brokering crap.

Upstox is stealing money from customer
I don't recommend upstox to any.
Worst customer service.

I'm disappointed with their customer service. They made my account dormant when I went abroad and didn't use the site for more than 6 months and to reactivate it they ask for bank statement, income, ITR, but I wasn't in india this last year. I tell them their website and another customer service rep says you can show existing holdings as an income proof but their customer service doesn't accept that. If you don't accept it why put it on your website?

Kind of struggling to reactivate my account. Can't even close it because I need to reactivate it to sell my existing positions.

NO BTST ALLOWED. WORST EXPERIENCE LAGGING ALWAYS AND NOT A USER FRIENDLY WEBSITE

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Below Average
Overall Experience - Very Poor

Agree with your feedback, Cant find website is user friendly.

I Agree with all ... worst customer service... very lazy...

Please UPDATE... Margin Against Shares is not available on UPSTOX.
thanks

i trade last year and my experience is upstox is best platform to trading. upstox team always help and time to time call for update feature and upstox RM locate every customer

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Research Capabilities - Excellent
Customer Service - Excellent
Overall Experience - Excellent