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TradeSmart Customer Reviews, Complaints and Feedback (Page 7)

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Pay Rs 15 per executed order, regardless of the size of the trade. Open Instant Account online with TradeSmart and start trading today.

TradeSmart is a Mumbai-based broker offering discount brokerage services in stock, commodity and currency trading segments. TradeSmartFintech Securities Ltd, formerly registered as VNS Finance & Capital Services Ltd; is a traditional brokerage company incorporated in 1994 to offer brokerage services to Indian Stock, Commodity & Currency market investors and traders through franchisees and sub-brokers. TradeSmart offers trading in NSE Cash, NSE F&O, NSE Currency derivatives, BSE Cash, MCX Commodi...

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Flat Rs 15 per trade across all segments +
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This is a limited-time offer. Open Instant TradeSmart Account online and start trading today.

Special Offer: Pay Rs 15 per executed order, regardless of the size of the trade. Open Instant Account online with TradeSmart and start trading today.

205 Comments

85. SANJAY

| Link|April 8, 2015 7:08:52 PMReply

One of the WORST service provider, you their backoffice you will end up loosing all your money.

Their back office is worst and is misleading infromation, not updated from past 10 days, every time i call them , they come up with new reasons.

I suggest people not to take service from this useless service provider, and also you will not get the payouts on time.

everytime you need to call and keep sending mails .

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85.1. Trade Smart Online

| Link|April 9, 2015 11:15:21 AM

Hello Sanjay,
We regret for any inconvenience caused to you. Kindly let us know what part of the back office is not user friendly. We would be happy to resolve your query or we provide you with the better alternative.

85.2. SANJAY

| Link|April 9, 2015 12:57:31 PM

In the capsof 2105 is it showing the total avergae quanity and price, check.

i have been complaining regarding the same again and agian to ur support team and again ur asking where is the problem.

If anyone wants to sell the scrip , he will not be able to know what is the avergae holding and price.

Becaof ur misleading information some of the scrips i have sold in loss.

Please make sure if this does not get rectified by the weekend, Monday i will raise a compalint against ur organization with the SEBI.

85.3. Trade Smart Online

| Link|April 10, 2015 1:15:45 PM

Hello Sanjay,

When you login your back office, please refer to global report that will show you the average price and the quantity.

Please get back to us in case you need further assistance.

85.4. SANJAY

| Link|April 10, 2015 1:49:20 PM

Do u understad whit i am telling ?

In the capsof 2015 it is not showing whati have purchased in 2014 , this is the last time i will be contatcting you, my next step is to lodeg compalint against ur company witht the SEBI.

You have been saying the same thins again and again and doing time pass.

85.5. Trade Smart online

| Link|April 11, 2015 11:17:59 AM

Hello Sanjay,

It would be helpful if you give us your contact details so that we can call you and explain you in clear.

85.6. Sanjay

| Link|April 14, 2015 2:18:56 PM

Hi, the issue is resolved . Thank you . I have been using Trade smart on line for the past 10 months and had not faced any problem except for the carry over from one financial ywrs to another. Now it is working fine. Thank you

84. David

| Link|April 2, 2015 9:19:28 PMReply

Hi..I am interested to start trading.I am new to this field. I filled your online application form for opening Trading and Demat account. I am a Bachelor. So i want to know
A) in starting how much fund i need to start trading in Enrgy(crude oil) in single lot???
B) after receiving the filled up form,how many days you will take to activate the account???
C)I have confusion regarding Check and Blank Check(which i have to send with the form). Please explain it Briefly.
D)how much you will charge for the first time to start both Trading and Demat account??
thank you...

84.1. Trade Smart Online

| Link|April 4, 2015 1:41:16 PM

Hello David,
We have arranged you a call as per your request on our facebook page.

83. Seraphino Fernandes

| Link|March 8, 2015 4:59:23 PMReply

Can an NRI trade online from your site and if so what are the formalities and accounts that need to be opened

83.1. Trade Smart Online

| Link|March 9, 2015 7:54:28 PM

Hello S. Fernandes,
Currently we are not offering trading services to NRI residents.

82. amit

| Link|March 4, 2015 1:27:10 PMReply

I just trade in f&o, do I need to open demat account
or just trading account is sufficient,.
some time I also hold for one to two week,

82.1. Trade Smart Online

| Link|March 5, 2015 11:08:59 AM

Hello Amit,
If you trade only in FNO then you do not have to open demat account. You can hold FNO positions till expiry. Demat account is necessary for NSE and BSE cash market tradings.

81. NIRAAJ

| Link|February 25, 2015 5:07:46 PMReply

                                                              BSECM      Total
Pay In/Pay Out Obligation                                                               2450.87 DR      2450.87 DR
Securities Transactions Tax                                                               3.00 DR      3.00 DR
Service Tax                                                               0.62 DR      0.62 DR
Exchange Transactions Charges                                                               0.00 CR      0.00 CR
Stamp Duty                                                               0.29 DR      0.29 DR
Now Trade                                                               3.00 DR      3.00 DR
Rounding                                                               0.05 DR      0.05 DR
Sebifee                                                               0.01 DR      0.01 DR
Turnover Charges                                                               0.16 DR      0.16 DR
Net Amount Receivalble/Payable By Client                                                               2458.00 DR      2458.00 DR
Note :1 IN THIS WHY DEBIT NOW CHARGE.2 HOW CALCULATE ST IN ABOVE DEBIT

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81.3. NIRAJ

| Link|February 26, 2015 4:20:58 PM

WHICH SOFT WARE ARE FOR BSE TRADE.
THIS CHARGE IS ON BUY OR SELL OR BOTH & INTRADAY OR DELIVERY OR BOTH
HOW ST RS 0.62 ON TRADE OF RS 2500 IN DELIVERY .YOUR CALCULATAR CLCULAT IT ONLY RS 0.22 BUT DEBIT RS 0.62 PLS CLEARIFY IT.

81.4. Trade Smart Online

| Link|February 27, 2015 9:48:58 AM

Hello Niraj,

You can opt for NEST Trader software which has no charge for BSE tradings. In case of NOW software, whenever you buy you have to pay Re.1 per transaction and for sell again Re.1 will be charged irrespective of intraday or delivery.
Please let us know the date of transaction on which you have been charged higher. We will verify and convey you accordingly.

80. Sudhakar J

| Link|February 20, 2015 1:24:54 AMReply

Hi,
1. Do you charge the mandatory STT so that we dont have to worry about the taxes?
2. Do you have interface to HDFC savings account for money transfer automatically. i.e. if sell will all the money show up end of the day?

80.1. Trade Smart Online

| Link|February 20, 2015 10:25:03 AM

Hello Sudhakar J,
1. STT will be charged to you for each trade, will be deducted from your trading account.
2. You will get instant fund transfer facility into your trading account from HDFC Bank. Profit are not automatically transfer to HDFC. You are required to place payout request. Please refer the link for payout schedule.
http://tradesmartonline.in/knowledgebase/payout-schedule/

79. annu

| Link|February 13, 2015 7:26:41 PMReply

What is NOWtrade charge &rounding charge

79.1. Trade Smart Online

| Link|February 16, 2015 10:25:13 AM

Hello Annu,
There are no charges for NOW software. Rounding charge depend on the charges levied to you. Ex.If you have been charged Rs.10.49 then the rounding would be Rs.0.51

78. SAANTOSH

| Link|January 21, 2015 11:00:27 PMReply

i purchases of 10 share@ 100 per share =1000 in delivery i sell it after 3month @ the same rate 100 i got how much moneny after end of all type of like brokerage,govt fee,transaction charge & all other charges you deducted)

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78.2. Santosh

| Link|January 22, 2015 4:41:42 PM

calculator not give exact charge.b/z all charge is not put in calculator. like demat charge.so plz specify how much money in my hand in 0.7 paise plan after all charge deduction.

78.3. Trade smart Online

| Link|January 28, 2015 2:01:05 PM

Hello Santosh,
You also can refer the other charges list mentioned below along with brokerage calculator charges. In the specified example along with Rs.3.86 you need to pay RS.15 per scrip for a day on which your are selling. This is called as Demat Transaction Charge.
http://tradesmartonline.in/knowledgebase/where-can-i-find-a-list-of-all-the-charges-applicable/

77. anurag

| Link|January 16, 2015 3:15:14 PMReply

what is depository charge, how much,your demat department is also charge for it.

77.1. Trade Smart Online

| Link|January 17, 2015 11:46:14 AM

Hello Anurag,
There are various charges included in depository charge.
1.Demat Transaction Charge: Rs.15/scrip for one day. Applicable only on sell side.

2.Annual Maintenance Charge: First year demat AMC is free and from next year onwards it is Rs.300 per year.
3. Dematerialization Charge: You need to pay R.100/Certificate when you convert physical shares to electronic form.

4. Off Market/Inter DP Transfer: When you transfer shares from our demat to other broker demat account, you will be charged Rs.25/scrip.

76. Prakesh Mehta

| Link|January 13, 2015 10:00:46 AMReply

It seems in your company STT charge is too high then other Stockbrocker.

76.1. Trade Smart Online

| Link|January 15, 2015 11:44:43 AM

Hello Prakash Mehta,

STT is charged by Central Government and it is same percentage for all the broker in India. For your reference please go through the link for STT charges.
http://www.sbismart.com/sites/default/files/Securities%20Transaction%20Tax.pdf

75. Prakesh Mehta

| Link|January 13, 2015 9:47:45 AMReply

Is it necessary to take "contract note" via post as your plan. can''t it be optional. I want to cut Stump duty charge.

75.1. Trade Smart Online

| Link|January 13, 2015 2:08:47 PM

Hello Prakash Mehta,
We send you contract notes over email. If you want you can take physical contract note from VNS with applicable charges.

74. anu

| Link|January 12, 2015 8:13:08 PMReply

1.what is demat transection charge 15
2,what is share pledge in & out charge

74.1. Trade Smart Online

| Link|January 13, 2015 2:02:47 PM

Hello Anu,
A1. Demat transaction charge is charged when you sell delivery shares. Applicable only on sell. It is Rs.15 plus service tax for one scrip on which date you sell.
A2. Sorry, currently we do not provide pledge in & out facility.

73. amit

| Link|January 10, 2015 3:48:48 PMReply

What''s per executed order??
If I place an order to buy 10 shares at market priceand buy takes place at 4 different price like 20,20.2,20.5,&21 then is it one order or 4
order???
Q 3: I place a order to buy share at 20 then after 1 hour modify to buy at 18 then it is one order or two order??

73.1. Trade Smart Online

| Link|January 12, 2015 2:47:34 PM

Hello Amit,
A1. Per executed order mean brokerage is charged on executed order and not on pending or cancelled orders.

A2. If the order executes in 4 different trades then also it will be considered as single order, not 4 orders and you will be charged Rs.15/order.

A3. Only one order.

72. foyez ahmed

| Link|December 28, 2014 6:18:45 PMReply

pls let me know, is your mobile terminal provide both stock and commodity trading facilities

72.1. Trade Smart Online

| Link|December 29, 2014 10:10:32 AM

Hello Foyez Ahmed,
Yes, we do provide mobile trading facility for commodity as well as equity in a single login.

71. Parag Seth

| Link|December 25, 2014 3:16:19 PMReply

Hi,

Please note Trade Smart Online states their brokerage is Re 15/order however there are hidden charges.
They charge an additional 15/scrip on a sale transaction, hence the effective charge comes to around 17.5 per order for a buy-sell pair.

THIS CHARGE IS NOT SHOWN IN THEIR ONLINE BROKERAGE CALCULATOR.

On calling them, the expected response was received, which is a characteristic of hidden charges "It is a part of your contract, please see your contract".

On questioning further, they agreed that it is not shown in the online brokerage calculator (which goes to the extent of showing, STT, Turnover Charges, Service Tax,Edu. Cess & Higher Edu. Cess, SEBI Fee etc.) but stated that this is a SEBI charge, hence not shown.

I checked NSE website for other charges, it doesnt state any other charge besides SEBI Turnover, Stamp Duty, Service Tax and STT.

Its strange that in this day and age, businesses expect to be successful with such petty cons.

Happy to provide supporting evidence to the above facts.

71.1. Parag Seth

| Link|December 25, 2014 3:31:17 PM

Correction
Effective buy and sell charge is 22.5.

15 + 15 + 15 = 45 for 2 transactions - buy and sell.

71.2. Trade Smart Online

| Link|December 27, 2014 1:31:11 PM

Hello Parag Seth,

We are sorry to know you were not aware of these charges. We try our best to keep everything transparent and we''ll see if there''s some other place we should mention these charges.

Actually, Rs 15 per scrip selling in delivery is a demat transaction charge. The brokerage calculator displays charges related to trading only. Our list of charges which includes these charges can be found at the below url:

http://tradesmartonline.in/knowledgebase/where-can-i-find-a-list-of-all-the-charges-applicable/

Demat transaction charges are charged by the company where you hold your demat account. In this case since the demat account is also with us, this charge is being levied by us.

You''ll find these charges are charged by all brokers. Most of them will bill you at the end of the month for the same. We apply these charges on the date of the transaction itself to be more transparent and keep things easier for you to track .

In case you have any other questions please do let us know.

70. shiva

| Link|December 23, 2014 10:48:58 PMReply

hey, I am your new customer and I done a transaction using your payment getaway facility in NEST browser from my sbi account,but I got the amount after 3 hours and not into my equity account, but that into my commodity account, after contacting your customer support so many times I got that in equity in form of margins. But till that time the price of "Bajaj Hind" was gone up at 18.90, and due to the same, I have to have loss of six hundred rupees, and I was expecting a gain of about one thousand rupees (If everything goes perfect from your side).
Also at the end of the day, I attempted to log in, but I was failed more then a dozen time, and I don''t know why.
So, I really do not have a pleasant experience of trading with trade smart online.

70.1. Trade Smart Online

| Link|December 24, 2014 7:39:36 PM

Hello Shiva,

Apologize for the delay from our side in providing the limit.

Sometime it could happen that due to connectivity issues the payment does not reflect immediately. However, that''s something rare and does not happen often.

Why the limit got assigned to commodities was due to some bug and we are following up with the vendor on the same.

69. raj Kumar

| Link|December 18, 2014 11:40:33 PMReply

I think more charges you charged when delevery like :

when trade Intraday : 0.007%
When we take Delevery : 0.07% + Rs. Rs 12 minimum or 0.02% subject to maximum of Rs 50 (Transaction (Debit) through DIS - to CDSL DP)

2nd is we GTC as stop loss order. Like If I purchase Axis Bank 50 share @ Rs. 400.
Then I also place GTC as Sale Axis Bank 50 share @ 399. It will remain till Axis Bank share drop till 399.

69.1. Trade Smart Online

| Link|December 20, 2014 3:00:07 PM

Hello Raj Kumar,

Transaction through DIS(Demat transaction Charge) is charged when you sell delivery shares. This is not charged on buying. Please refer our knowledge base article for other charges.
http://tradesmartonline.in/knowledgebase/statutory-charges-levied/

To address your last part of query GTC orders are not available as of now, instead you can trade through IOC and DAY.

For more information please call us on 022-42878000.

68. Vipin

| Link|December 18, 2014 11:30:53 PMReply

Zerodha declare Daily turnover 4000 cr, total client in 2014 more then 40000. rksv also declare turnover around 4000 cr, client more then 25000. I am search whole google but trade smart online nowhere show daily trunover and total client in 2014. How I feel I join a leading broker like top discount broker Zerodha, RKSV.

68.1. Trade Smart Online

| Link|December 19, 2014 1:02:34 PM

Hello Vipin,
We have not shared our financial details with any third party, even not displayed on website. In case you have any concern about our financial viability please feel free to check with the exchanges about our track record. You may also refer to our facebook page for reviews from our clients.

67. dk bharti

| Link|December 13, 2014 12:53:55 PMReply

I AM NOT FOUND YOUR NAME ON SEBI SITE LIKE IN CDSL,Registered Brokers in Equity derivative segment.http://www.sebi.gov.in/sebiweb/home/pmd_mb.jsp?listCode=E
plz direct me to see your reg in sebi,cdsl ,other

67.1. Trade Smart Online

| Link|December 15, 2014 10:58:52 AM

Hello Dk Bharti,
Please click on the links given bellow.

http://www.sebi.gov.in/sebiweb/home/pmd_mb.jsp?PmdIndxName=V%20N%20S%20FINANCE&listCode=F

https://www.cdslindia.com/dp/dplist.aspx?dpname=V

For more details please click on the registration numbers provided at the bottom side on our website.

66. DILIP ROY

| Link|December 11, 2014 8:27:07 PMReply

I HAVE DEMAT A/C IN HDFC.IS MY DEMAT A/C LINK WITH TSO. IS IT POSSIBLE TO OPEN ONLY TRADING A/C IN TSO.

66.1. Trade Smart Online

| Link|December 12, 2014 12:53:07 PM

Hello Dilip Roy,
You can open only trading account by linking an existing outside demat account. However you need to consider some limitations. For more details please refer our knowledge base article.

http://tradesmartonline.in/knowledgebase/is-it-mandatory-to-open-a-demat-account-with-your-company/

66.2. dilip yoy

| Link|December 12, 2014 2:34:24 PM

charges for transfering share into demat &vice versa with another dp

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