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TradeSmart Customer Reviews, Complaints and Feedback (Page 2)

-0.75% 28,408 Clients

TradeSmart Account Opening Enquiry

Pay Rs 15 per executed order, regardless of the size of the trade. Open Instant Account online with TradeSmart and start trading today.

TradeSmart is a Mumbai-based broker offering discount brokerage services in stock, commodity and currency trading segments. TradeSmartFintech Securities Ltd, formerly registered as VNS Finance & Capital Services Ltd; is a traditional brokerage company incorporated in 1994 to offer brokerage services to Indian Stock, Commodity & Currency market investors and traders through franchisees and sub-brokers. TradeSmart offers trading in NSE Cash, NSE F&O, NSE Currency derivatives, BSE Cash, MCX Commodi...

TradeSmart Special Offer

Flat Rs 15 per trade (FREE Account Opening)

Flat Rs 15 per trade across all segments +
Get Margin against your shares +
API for Algo Trading.

This is a limited-time offer. Open Instant TradeSmart Account online and start trading today.

Special Offer: Pay Rs 15 per executed order, regardless of the size of the trade. Open Instant Account online with TradeSmart and start trading today.

205 Comments

185. s sankarakumar

| Link|April 5, 2021 3:13:16 AMReply

Very Good Broker. with them for the last 7 or 8 years.

Only disappointment is they have no single ledger account for Equities and commodities and there is no margin funding facility for delivery .

185.1. TradeSmart

| Link|April 5, 2021 1:20:45 PM

Hello Sankarakumar,
Thank you for being our valued and esteemed customer since a long time. It's pleasure to serve you. Currently, we are registered as 2 separate entities for Equities/Derivatives/Currencies and Commodities and hence, we maintain the ledger for entities separately.
Secondly, our team is already working on Margin Trading Funding (MTF) for Equity delivery and shall come up with the same soon.

184. Umang

| Link|January 8, 2021 9:25:53 PMReply

Hi do u offer ipo service on your platform. Second can u provide me client master report if i want to transfer my shares from another broker.

184.1. TradeSmart

| Link|January 11, 2021 3:06:32 PM

Hello Umang,
Yes, you can apply for an IPO through TradeSmart using any supported UPI app. All you need to do is to login box.tradesmartonline.in. Please refer to the given link to know how to apply for IPO through TradeSmart:
https://help.tradesmartonline.in/how-to-apply-for-ipo/

Secondly, please write us at support@vnsfin.com for issuance of Client Master Report (CMR) containing your client details so that we can check and assist you.

183. Kannan

| Link|December 9, 2020 5:35:10 AMReply

While placing orders the restrictions of 35000 quantity is irritating especially for penny stocks. Can u revise it to 100000 atleast for stocks valued less than 10 rupees

183.1. TradeSmart

| Link|December 14, 2020 4:40:46 PM

Hello Kannan,
As per our Risk Management system, the maximum quantity limit is set for all the stocks. This helps to avoid the disproportionate bulk orders which may affect the price of the stock.

182. vijay arora

| Link|July 1, 2020 8:12:14 PMReply

sir id ymuv373 smart trade 35000 buy sell hi allowd krta h m ager penny stock ek ordor m
5 lakh buy sell krta hu to m smart trade to 15 time brokerage dene ko reddy hu 35001se 70000tek dubbel 70001 se 105000 tek 3 time brokarage means 35000 tek 1 time jitna jiada buy sell us ko 35000 stock se multiply kro or brokerage dene to reddy hu can u solve my problem muje one ordor m ager 10 lakh penny share lena to aap allow kero or broerage 35000 k hisab se lo

182.1. Trade Smart Online

| Link|July 3, 2020 12:07:22 PM

Hello Vijay,
In case of Rs.15/order plan, the brokerage is charged by the system based on the no. of orders placed on the terminal. Hence, the brokerage cannot be calculated manually. The maximum quantity per order for equity is made 35000 as per the risk management measures to avoid any impact of bulk quantities. Exchange restricts high quantity orders to maintain the demand and the supply flow.

181. Jay prakash rawani

| Link|June 17, 2020 10:59:33 PMReply

H

Ratings:

Brokerage - Average
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

181.1. Trade Smart Online

| Link|June 18, 2020 7:15:14 PM

Hello Jay Prakash,
We are sorry you felt that way. Our objective is to keep our clients smiling. Kindly help us to know the issue that you are facing.

180. Huyryd

| Link|June 10, 2020 5:17:56 PMReply

Like

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Research Capabilities - Excellent
Customer Service - Excellent
Overall Experience - Above Average

180.1. Trade Smart Online

| Link|June 11, 2020 11:24:42 AM

Hi Huyryd,
Thank you so much for your kind comments. We are so glad you liked our service.

179. Rakesh Makkapati

| Link|April 16, 2020 2:51:43 PMReply

MY sincere advice please dont prefer this for trading
Poor service and response .
For trading they are charging 1500/- hidden charges

179.1. Trade Smart Online

| Link|April 17, 2020 1:23:56 PM

Hello Rakesh,
There seems to be some confusion. To sell the shares or to see shares in holdings section you would require to courier us the hard copy of Power of Attorney (POA) as per the account opening compliance.
As we all are aware, the lockdown is going on and all the courier services are closed. Considering the present scenario, we have started online POA by keeping Rs.1500 as a deposit. Once we receive the POA hard copy, we shall reverse the same to your trading account. This is not the hidden charge as we take the consent from client before debiting. This process is made keeping clients easiness in mind.
We have also gone through your email conversation wherein we have processed your online POA only after your confirmation of debiting security deposit of Rs.1500.

178. MUKESH MALVIYA

| Link|April 16, 2020 2:48:10 PMReply

MUKESH MALVIYA I have a Client code of YMPM09 i have transferred Rs. 180000.00 on 15-04-2020 which was Failed . As per my confirmation from the support team my funds were supposed to be verified and updated for trading by 12.00. However the same was not updated TILL 2.00 and later when i called the team and had a word. There account team are busy in other work and they verify failed transaction only once a Day is this a Joke. How can we trade if there is such a irresponsible team which you guy have. Do you have any Idea how it is feels you have transferred funds but you cannot trade becoz your limit are not updated Y becoz account team is busy.

178.1. Trade Smart Online

| Link|April 17, 2020 12:20:39 PM

Hello Mukesh,
We understand your concern, also sorry for the inconvenience caused to you. We would like to let you know that the instant payments transferred through Atom payment gateways should get credited at the same time. In some case, transaction might fail. For such failed transactions there is a standard process of reconciliation within two working days from Atom team (Our Payment gateway partner). In this two working days reconciliation process, we may get funds on next day or on second day. Once we receive the funds, the same will be updated by us in your account.

Your funds have been credited to your account. Kindly check your trading balance. We try our best to improve our service to your satisfaction. We look forward to serving you more efficiently in the future.

177. Nitin

| Link|April 15, 2020 1:35:33 PMReply

Should we transfer money through UPI? What is your margin exposure in intraday option writing? How we should withdraw amount from our DP account and how much time it takes

177.1. Trade Smart Online

| Link|April 16, 2020 11:57:24 AM

Hello Nitin,
Yes, you can transfer through UPI if your bank is enabled with UPI service. Kindly refer the below link for intraday exposure in options trading.
https://help.tradesmartonline.in/how-much-exposure-limit-will-i-get-in-different-segments/
You can place payout request from back office or from the trading terminals. Please refer the following link for information.
https://help.tradesmartonline.in/what-is-the-process-for-pay-out-when-i-will-get-the-pay-out/

176. Yogini

| Link|November 23, 2019 3:15:05 PMReply

Android application is user friendly and very easy to operate.

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Above Average
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent

176.1. Trade Smart Online

| Link|November 25, 2019 10:44:31 AM

Hello Yogini,
Thanks for your feedback. We are in continuous development of our Sine mobile app. Hope this would serve you further better.

175. RAJEEV SHARMA

| Link|September 7, 2019 3:44:07 PMReply

Very poor service. Uneducated & Team of Fools. No satisfaction. No satisfy answer provide by Representative & Support Team. Absurd service day by day.

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Average
Customer Service - Very Poor
Overall Experience - Very Poor

175.1. Trade Smart Online

| Link|September 11, 2019 11:34:15 AM

Hello Rajeev,
Sorry you felt this way. We would like to know what the issue you faced. We would be happy to resolve those for you.

174. AP Misra

| Link|July 21, 2019 7:06:32 PMReply

Would like to connect to you

174.1. Trade Smart Online

| Link|July 25, 2019 12:05:18 PM

Hi AP Misra,
You may contact us at 022-61208000 or drop an email at support@vnsfin.com. You may also use our chat support available on our website www.tradesmartonline.in.

173. Devendra Sharda

| Link|July 1, 2019 11:41:20 PMReply

1. Can I invest in NCD ( Debentures) by opening DMAT with you?
2. Can I transfer my DMAT with IIFL to you? what is the procedure? How much cost /charges I have to borne to shift my DMAT from IIFL to you?

173.1. Trade Smart Online

| Link|July 2, 2019 2:09:55 PM

Hello Devendra,
1) You can invest in NCD with us.
2) Demat account cannot be transferred. However, you may transfer the shares from once demat to other demat. You would require to fill in the DIS slips of existing broker, attach the client master copy of new broker to which you wish to transfer shares and submit the documents to existing broker. We do not charge anything if you transfer shares to our demat account. Rs.25 per scrip per day will be charged if you transfer shares from our demat to any other demat. Please refer the below link to know list of all charges.
https://help.tradesmartonline.in/where-can-i-find-a-list-of-all-the-charges-applicable/

172. ALPESH KAPAIDA

| Link|June 26, 2019 3:44:14 PMReply

NOT GOOD ON LINE BROKERAGE HOUSE

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

172.1. Trade Smart Online

| Link|June 27, 2019 11:44:12 AM

Hello Alpesh,
Sorry to hear your experience. Kindly let us know what issue are you facing so that we can work upon and provide you the solution

171. bhaven

| Link|April 1, 2019 4:53:18 PMReply

customer service is not good, they only need customer once we opened account then service is not good

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Below Average

171.1. Trade Smart Online

| Link|April 3, 2019 11:40:48 AM

Hi Bhaven,
We are sorry to here your experience. Kindly let us know what is the issue you are facing. We try our best to resolve for you.

170. Lipika Das

| Link|December 22, 2018 3:40:16 PMReply

Hallo TSO,
I want to open commodity account only. I dont want to open a demat. Please call me and guide.

170.1. Trade Smart Online

| Link|December 24, 2018 11:28:49 AM

Hello Lipika,
Yes, you can open only commodities account with us.

169. KALPESH

| Link|December 6, 2018 11:13:54 AMReply

Hi TSO
I heard you are coming with new application
Please tell when to launch your new application

169.1. Trade Smart Online

| Link|December 7, 2018 10:49:53 AM

Hello Kalpesh,
Yes, you heard right. The new application is ready and it is in beta phase. In case you would like to have a look, please share your client ID, We will share the application with you.

168. Yogesh N

| Link|October 28, 2018 3:44:00 AMReply

Want to open Account but your STT is higher than other discount brokers. Can u tell me what will be STT for 1 lac trade value

168.1. Trade Smart Online

| Link|October 30, 2018 2:56:02 PM

Hello Yogesh,
The STT charged is at par as compared to discount brokers. There could be other higher charges which are recovered. Hence, we would also suggest you to compare the entire package of the service/charges that other brokerages are providing. This way you would be in a better position to figure out the good one.

167. surjit

| Link|October 14, 2018 11:20:04 PMReply

please inform whether you also supply TAX PROFIT & LOSS STATEMENT at the end of the year for Income Tax calculations or not.

167.1. Trade Smart Online

| Link|October 15, 2018 12:21:09 PM

Hello Surjit,
The download feature is already available in BOX back office. You may login to BOX and download Profit and Loss statement any time. Please refer the below link for BOX to download the report.
https://box.tradesmartonline.in/report/tax-pl

166. Alpesh

| Link|September 17, 2018 11:07:05 PMReply

What is the process of online account opening in TSO

166.1. Trade Smart Online

| Link|September 18, 2018 1:33:33 PM

Hello Alpesh,
Thanks for your interest in opening account with us. Please follow some simple steps mentioned in the link below to open account with us.
https://tradesmartonline.in/open-an-account?ref=website-header

Are you a Zerodha Customer?

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