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TradeSmart Customer Reviews, Complaints and Feedback (Page 3)

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TradeSmart Account Opening Enquiry

Pay Rs 15 per executed order, regardless of the size of the trade. Open Instant Account online with TradeSmart and start trading today.

TradeSmart is a Mumbai-based broker offering discount brokerage services in stock, commodity and currency trading segments. TradeSmartFintech Securities Ltd, formerly registered as VNS Finance & Capital Services Ltd; is a traditional brokerage company incorporated in 1994 to offer brokerage services to Indian Stock, Commodity & Currency market investors and traders through franchisees and sub-brokers. TradeSmart offers trading in NSE Cash, NSE F&O, NSE Currency derivatives, BSE Cash, MCX Commodi...

TradeSmart Special Offer

Flat Rs 15 per trade (FREE Account Opening)

Flat Rs 15 per trade across all segments +
Get Margin against your shares +
API for Algo Trading.

This is a limited-time offer. Open Instant TradeSmart Account online and start trading today.

Special Offer: Pay Rs 15 per executed order, regardless of the size of the trade. Open Instant Account online with TradeSmart and start trading today.

205 Comments

165. bhaven pasta

| Link|June 27, 2018 11:14:39 AMReply

website on update regularly we need reload every time

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Average
Overall Experience - Average

165.1. Trade Smart Online

| Link|June 27, 2018 12:35:10 PM

Hello Bhaven,
We have checked it from our end. We have noticed any such issues. Kindly contact us at 022-61208000 instantly to report the issue to our customer care so that we can look into it and resolve if there is any issue observed.

164. Azim Firfire

| Link|June 9, 2018 10:09:24 AMReply

I had transfer 10000 in account after that I had bought share of yes bank today my balance show is nil I m not satisfied that's mean I had loss my 10000 for nothing

164.1. Trade Smart Online

| Link|June 11, 2018 6:23:37 PM

Hello Azim,
You have transferred 10000 from instant payment gateway. Rs.9.44 got debited towards instant transfer. And the remaining value of shares are available in your account. Kindly call us at 022-61208000 for the detailed information.

163. Partha Pachhal

| Link|May 26, 2018 2:25:42 PMReply

Customer support is an excellent lebel,recently a bunch of trading indicators are included.option brokerage is lowest in the country @ .007%

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Average
Website Usability - Above Average
Customer Service - Excellent
Overall Experience - Above Average

163.1. Trade Smart Online

| Link|May 28, 2018 12:39:23 PM

Thank you Mr. Partha for your appreciation. Our motto is to provide our customers with the best possible service.

162. Rahul

| Link|May 11, 2018 8:34:15 PMReply

how do you support Good till cancelled type of order?

162.1. Trade Smart Online

| Link|May 14, 2018 10:58:11 AM

Hi Rahul,
Currently we do not provide GTC(Good Till Cancel) order types.

161. Sharmistha Mukherjee

| Link|May 7, 2018 9:00:51 PMReply

Hi TSO,
i am not clear about the charges for the Depository account (CDSL). Could you please provide an example with numerical figures?
Also, please clarify whether I will need a Depository account if I only go for Intraday trading?
Thank You.

161.1. Trade Smart Online

| Link|May 8, 2018 12:57:14 PM

Hi Sharmistha,
There are two charges for the depository account. 1) Annual maintenance Charge(AMC) and 2) Demat Transaction Charge(DTC).
1) AMC: Demat account AMC is free for the first year. From second year onwords, we charge Rs.300 plus GST. Please note AMC is free for trading account.
2) DTC: This is charged only on delivery sell side. Ex: If you sell ABC stock today with any quantity and any number of orders then you would be charged Rs.15 plus GST on selling ABC stock for today. Along with ABC if you sell xyz stock too then you would be charged Rs.30 for today. This means, Rs.15 plus GST is charged on each stock irrespective of orders or quality for a particular day.
http://help.tradesmartonline.in/what-are-the-demat-transaction-charges/

160. Chandu

| Link|May 2, 2018 9:32:30 AMReply

if you want to transfer money immediately using their platform they charge 10 rupees.
you money will be stuck with them for 2 to 3 days.
they have often problems with their servers. i suggest you don't opt for TSO.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Average
Customer Service - Average
Overall Experience - Very Poor

160.1. Trade Smart Online

| Link|May 2, 2018 1:20:16 PM

Hello Chandu,
We are sorry you felt this way. The success of transaction depend on whether the transaction is completed successfully or not. Kindly refer the below link to know more on how to transfer successfully.
http://help.tradesmartonline.in/solution-to-the-error-while-transferring-funds-through-payment-gateway/

We would also recommend you to transfer through NEFT which takes maximum of one hour to get funds automatically into your trading account. Please refer the below link for more information.
http://help.tradesmartonline.in/how-to-use-neft-system-more-effectively-through-epay/

159. Chandu kumar Ravipudi

| Link|February 14, 2018 9:27:12 AMReply

Hi All I had been using Tradesmart online for Past 6 months.
I tried invest my entire savings for last month. but due a technical error part of my my money got disappired from balance.

now The price had increased by 5% and TSO customer casually said place your order again. 5% is a lot for me

Also if i had not call ed the TSO customer care I would have lost my for ever.

Please do not even think of using trade smart online.

My Customer ID is YAPR157

159.1. Trade Smart Online

| Link|February 14, 2018 10:48:11 AM

Hello Chandu Kumar,
Due to late night fund transfer, your money got delayed to update in your trading account. Hence, you may plan your fund transfers during the day to avoid any issues. Hope you also had a word with one of our customer care executive on this query. Please call us at 022-61208000 for any further queries.

158. Mahesh

| Link|February 7, 2018 6:12:16 PMReply

I m NRI and have already trading account with Kotak Sec but since they charge high, I want to open with u. How can u assist me fr opening trading account with u?

158.1. Trade Smart Online

| Link|February 8, 2018 10:56:31 AM

Hello Mahesh,
Currently we do not accept NRI bank accounts. However, if you have Indian residential documents then you can open account with us and trade online. Kindly send your contact details on contactus@vnsfin.com. You would receive the procedure to open an account with us.

157. Usha Rani.

| Link|December 6, 2017 10:14:53 PMReply

Tradesmart is very good in service and trading mobile app .I m very happy by the service. Only thing I want to suggest add portfolio option in mobile app so that it is easy for customer to look at it.

157.1. Trade Smart Online

| Link|December 8, 2017 1:08:36 PM

Hello Usha,
Thanks for your appreciation. We would like to inform you that there is an option called Holdings in Sine mobile app where in you can see all your holdings with its valuation based on current market price. Please let me know if your query is not addressed.

156. PRathi

| Link|November 30, 2017 6:08:05 PMReply

Do you open Demat + trading account for minor ? If yes, what is the process and what are the documents required ?

156.1. Trade Smart Online

| Link|December 4, 2017 10:43:24 AM

Hello PRathi,
Only demat account be opened in the name of minor. Trading account will be in the name of guardian. Refer the link given below for documents required to open account.
http://help.tradesmartonline.in/which-documents-are-required-to-be-attached-with-the-account-opening-form/
Please note, birth certificate of minor is also required along with the documents mentioned in the link above. You may contact us at 022-61208000 for more details on minor account opening process.

155. PRathi

| Link|November 30, 2017 6:43:20 PMReply

Do you open minor trading + demat account ?

154. PRathi

| Link|November 30, 2017 6:41:54 PMReply

Do you open trading + demat account for minor ? If yes, what is the process and documents required ?

153. raju patel

| Link|October 12, 2017 7:30:53 PMReply

Brokerage charges Rs. 15 is good but Delivery charges Rs. 15, it is relay disappointed.
I think ZERODHA does not charged for delivery charges.

Load more comments (1 replies)

153.2. Trade Smart Online

| Link|October 24, 2017 11:45:34 AM

Hello Raju,
Not sure what is the demat transaction charge that is been charged by other broker. You may check with them.

153.3. Trade Smart Online

| Link|October 24, 2017 11:47:55 AM

Hi Deepan,
If you buy and sell the shares on the same day then no demat transaction charges be levied. However, if you buy today and sell tomorrow or some other day them demat charges will be levied to you.

152. mateen

| Link|August 11, 2017 7:52:38 PMReply

hey i bought BHEL at 137 and i sell one stock at 139
my plan is 0.07 for cnc
and that mean my brokerge is not more than 2rs
but vns cut 15 rupes why?
is your min. brokerg is 15rs

Load more comments (1 replies)

152.2. raju patel

| Link|October 12, 2017 7:33:48 PM

Hello Mateen,
I think they charged Rs.15 for delivery transaction charges. It is very disappointed.

152.3. Trade Smart Online

| Link|October 14, 2017 12:39:44 PM

Hello Raju,
Sorry you felt this way. In case you sold delivery shares then there is a charge of Rs.15 toward delivery transaction.

151. inder wadhera

| Link|October 2, 2017 5:49:38 AMReply

Do you have NRI trading Account

151.1. Trade Smart Online

| Link|October 3, 2017 7:40:36 PM

Hello Inder,
Currently we do not provide NRI trading account.

150. sagar kumar

| Link|September 14, 2017 10:17:35 PMReply

likes=
brokrage plans (we can switch it manaully online)
online chat service to solve lots of prblems
etc
etc.

Dislikes
commodity infinity plan looks like costly.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent

149. JONES ARUNRAJ J R

| Link|September 10, 2017 11:35:28 PMReply

I had my first trading account with them.Two advantages are there from my experience.
1.brokerage and other charges are low compared to others.
2.chat support
Disadvantages
Even if you have chat support the executives are not well trained.when i enquired about some doubts in trading terminal spin executive couldn''t able to answer my queries.they don''t have any manuals and videos for trading terminal spin when i asked for the same.

149.1. Trade Smart Online

| Link|September 11, 2017 12:31:10 PM

Hello Jones,
Glad to know you liked our brokerage plans and chat support.
We have got some good feedback for Spin software and our tech team is working on that. Our chat executive might not be aware of the back end developments. Hence, they could not answer your query. We feel sorry for the inconvenience. Assuring you the best of our service!

148. Prakash

| Link|August 19, 2017 12:00:18 AMReply

What is Taxable Value Of Supply (Ibtnest1), Taxable Value Of Supply (Clearing Exchange Transactions Charges...?, Why the Taxable value of supply 3 time cuts per contract note. Also its not shown in your brokerage calculator.

148.1. Trade Smart Online

| Link|August 21, 2017 4:22:58 PM

Hi Prakash,
IBTNEST1 is the brokerage charge and other charges are statutory charges. These are mentioned in the brokerage calculator. Please call us on 022-61208000 for any further assistance.

147. Aman Abrol

| Link|July 25, 2017 12:35:54 AMReply

They people are charging double brokerage, this incident is going with me, I have opted an plan of 0.007p ideally 7Rs per lot but they people are charging 30 Rs per order still, I have complete proofs and screen shots.
Once they will BROKERAGE)

Fresh traders who are new to market will loose his money few bucks in the market rest small profit broker will eat.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Average
Website Usability - Average
Customer Service - Very Poor
Overall Experience - Average

146. Surajit

| Link|July 19, 2017 12:02:25 AMReply

Hi Tso,
NSE cash Delivary Pe kitna limit dete ho aur Kitna din k liye??? Interest kya hai Delivery limit ka???

146.1. Trade Smart Online

| Link|July 20, 2017 2:02:04 PM

Hello Surajit,
You will get upto 4 times exposure in equity delivery. This position can be carry forwarded till 7 days i.e. T+2+5 days. In case your debit balance continuous beyond 7 days then you shall not get further exposure. The delayed payment charge of 0.05% of outstanding debit amount is charged, per day from the day when position is created. If your account is in credit balance on 7th day then shares bought will be transferred to your demat account.

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