TradeSmart Customer Reviews, Complaints and Feedback (Page 10)

I have a demat account with zen securities. can I open only trading account with you? If so, then delivery shares you keep in your pool account or you transfer to zen securities. Do you charge for maintining pool account? And is there any charges if I sell shares lying in the pool account.

Hello Arun Kumar,
Yes, you can open only the trading account with us. Any shares you buy will automatically be transferred to your demat account with another broker. There are no additional charges for this service.

However, this is recommended only for those traders who primarily trade in F&O/Currency segment and occasionally trade in cash segment. If you''d like to trade in cash segment, we''d encourage you to open a demat account with us as there are some limitations in trading without a demat account with us.

Thanks,
Trade Smart Online

Hello Sir, I Mahesh would like to open A/C with "TSO'', but just want to ask u that, what do you charges for penny stocks,are they same as 15 rs per order or you apply minimum brokerage, and can I transfer fund online through my Axis bank.
thx in advance.

Hello Mahesh,
There won''''t be any additional charges for penny stocks. You may choose Rs 15 per order.

You can transfer funds through Axis bank online and get an automatic immediate limit increase based on that.

Thanks,
Trade Smart Online

Sir,sbi saving account ke sath trade smart online ka demat a/c link ho sakta he ki nenhi..kyun ki me trade smart online se a/c kholna chahta hun plese mujhe confirm kijie.

Yes. Bilkul ho sakta hai.

What is the time of Pay-out?

Hello Chetan,
Please refer to our knowledgebase article for the same at

http://tradesmartonline.in/knowledgebase/what-is-the-process-for-pay-out-when-i-will-get-the-pay-out/

Please let us know if you have any other questions.

Thanks,
Trade Smart Online

Dear Sir,

I am new to trading and interested in your .007(intraday) & .07(delivery) Plan. Would you please clarify some doubts.
a) Are you providing software application for online trading AND supported web login trading ? (Any charges for software)
b) Please inform the procedures for PAY-IN and PAY-OUT. Can we directly do transactions using NETBANKING or DEBIT CARD.
c)What are the AMC Any special discount offer)

thank you,

Hello Arifullah,
Thanks for your enquiry.
The answers to your questions are as below:
a) Yes, we are providing software application as well as the browser version (along with mobile app). There''s no additional cost for the same.
b) Payin can be done directly from the NOW payment gateway if you have an account with any of the below banks
ICICI, HDFC, Axis, Kotak

If you have an account with another bank, you may transfer funds to us through NEFT.

c) Demat AMC is Rs 300 per year. The first year AMC is free.

Please let us know in case you have any further questions.

Thanks,
Trade Smart Online

Hi,
I am new to F&O. I have just read your "Trade Smart Online Exposures" from your site.

I have the following doubts:

I want to take a position (buy) of 1 lot of Nifty future @ 6000, what should be the amount I should maintain to keep the position and rollover if not favourable?

For selling 1 lot of Nifty Futures @ 6000 (i.e. buying later), what should be the amount I should maintain to keep the position and rollover if not favourable?

Are there any minimum trading requirements?

If I am not trading in equity, shall i need to pay Demat AMC charges?

Will your mobile app is working fine with my Samsung Star S5282 (Android - jellybean)?

Can i call and place Order incase of power off? Are there any charges?

Hello Purnaiah
Already answered your query on our Facebook "Ask Questions" tab. In case you missed that, below is a copy of our reply.

Hello Purnaiah,
Thanks for your interest in our services.

The margin percentage and amount per lot is mentioned in our Exposures and Margin file available on http://www.tradesmartonline.in/support/knowledgebase.php?article=12&suggest=1

This is just an approximate amount and the exact amount my vary slightly depending on the calculations by NSE. For 18th Oct, overnight margin required for 1 lot of Nifty future was Rs 30,656 approx. It will be similar for buying as well as selling.

There are no minimum requirements on turnover we have.

If you have a demat account with us, demat AMC will be applicable.

Mobile app should work on your phone. You can install the app and try it before you open the account. We can provide you a demo id for the same.

For call and trade, our charges are Rs 20 per order.

We do not provide a virtual trading platform, but you can the NSE Pathshala. It''s free and provided by NSE.

Please let us know in case you have any further questions.

Why don''t you include tick by tick charts which are very useful for intra day traders ?

This is JS Arora,
I have got very good support from all staff,technical support ,customer support,backoffice, reception and all very very nice.. I would like to give 5 stars for them, but at the same time I request them to upgrade the software where customer should get there actual position while live in a market.

I aapreciate your service.

Thank you very much

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Average
Customer Service - Excellent
Overall Experience - Above Average

hi friends i am tushar from mumbai sharing my 3 months experience with you. tradesmartonline is the best broaker who is giving too much in very less amount. usually when we pay less then we dont expect too much. but thease people is too much in giving service too. actually it was difficult for me to beleive that they are very fast in giving service. they never keeps you waiting for long time. ya but sometimes my friends find probleam in pay in. otherwise its very good.

Keep away from Trade smart online / VNS Finance. Their software has issues . An order entered gets cancelled automatically and sometimes , repeated attempt has to be made for the order to go through. If you do online trades go with other discount brokers.

I want to know how far SEBI protects interest of customers of small firms like TRADESMARTONLINE, in case of their default. The company is not giving a staright forward reply. Just to something on brokerage, i don''t want to risk few lakhs of hard earned money. Do u have any reply for this?

Hello Sai,
Thanks for your comments.
We understand you need further clarification on this issue. So let us add a little more to our below points.

1. The margin you pay to take a position is paid to the exchange and is not held with us or the broker. In fact the margin payment to the exchange is to be made in advance.

2. In case you buy any shares, on receiving them we immediately transfer them to your demat account and do not hold them in our pool account.

3. As per the guidelines, client funds are kept in a separate bank account and can not be mixed with the broker''s own funds.

4. All our phone calls for trading are on recorded lines. So for whatever trades we place on the client''s behalf, the instructions from the client are recorded.

5. Several times in a year a broker''s books are audited and inspected by different entities like (NSE, BSE, CDSL, SEBI etc). And they are very vigilant about everything.

Please let us know if you have any further questions. We believe in transparency and would like to clear any doubts you may have.

Thanks,
Trade Smart Online

i have the same question what is the security for the money in their account

Hello,

Thank you all for your feedback. It''d be our pleasure to be here to answer any questions you may have.

We see that some people have questions about the security of their money and would like to say the below:

1. We are a SEBI registered broker and SEBI takes action against brokers found indulging in unlawful activities.

2. Our company has been a member of NSE since its inception in 1994 and have seen various booms and busts.

3. We have an in-house developed strong and robust risk management system.

Hope this would address your concern. However, if you still have any questions, please do not hesitate to ask or contact us at TradeSmartOnline.in.

Thanks,
Trade Smart Online

i have the same question what is the security for the money in their account

I have also Same Question


discout brokers like ZERODHA, TRADE SMART ONLINE ,COMPOSITE EDGE AND RKSV offer very low brokerage that we know. but my query is WHAT WOULD BE SECURITY OF MY MONEY IF I TADE THROUGH THEM. CAN THEY RUN AWAY WITH INVESTERS MONEY. HAS GOVERNMENT MADE ANY RULES FOR SECURITY OF INVESTERS MONEY. KINDLY REPLY.

pls friends suggest me that i can start trading with trade smart online or any other broker with low brokerage and and good costumer service.

I like plans.

BESTEST ONLINE SERVICE AND INDIA''S LOWEST BROKERAGE PLANS.. QUICK RESPONSE FROM THE CUSTOMER CARE EXECUTIVES

I have been using this TSO from last 8 months had good experience, when I have started using their mobile software i had issue of not showing positions sometimes had hard time they worked a lot in resloving the issue now i am free from this & doing good with TSO

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Above Average
Website Usability - Average
Customer Service - Average
Overall Experience - Above Average

discout brokers like ZERODHA, TRADE SMART ONLINE ,COMPOSITE EDGE AND RKSV offer very low brokerage that we know. but my query is WHAT WOULD BE SECURITY OF MY MONEY IF I TADE THROUGH THEM. CAN THEY RUN AWAY WITH INVESTERS MONEY. HAS GOVERNMENT MADE ANY RULES FOR SECURITY OF INVESTERS MONEY. KINDLY REPLY.

Customer service,trading terminal is excellent n brokerage is just fab. A big handsome opportunity for investors

Rated excellent in call categories.