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Kotak Securities Customer Reviews, Complaints and Feedback (Page 9)


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Kotak Securities - Pay ZERO Intraday Brokerage + F&O Rs 20 per trade. Open Instant Account Now

Incorporated in 1994, Kotak Securities Ltd is a full-service stock broker offering 3-in-1 account (Bank + Trading + Demat Account) to retail investors in India. It offers investment in equities, derivatives (equities, commodities, currency) and mutual funds. It also offers services like Research SMS, margin trading, depository services and third-party products like insurance. The company also provides direct access to the US markets. Kotak Securities is a subsidiary of Kotak Mahindra Bank, one ... Kotak Securities Review

Kotak Securities USP

What makes Kotak Securities different from the competition?

  • 25+ years of experience.
  • Part of prestigious Kotak Mahindra Bank.
  • Offer 3-in-1 account (Bank + Trading + Demat Account)
  • Physical presence in 393 cities.
  • Free Technical, Fundamental, Derivatives, Macro-economic and mutual fund research.
  • Different brokerage plans to suit your needs.

Kotak Securities Special Offer

Kotak Securities Trade Free Plan

Open a 3-in-1 account and get:

  • Brokerage-Free Intraday trades (Equity and F&O).
  • Flat Rs. 20 per trade brokerage in F&O

Interested in opening a trading account? Open Instant Account Now

Special Offer: Kotak Securities - Pay ZERO Intraday Brokerage + F&O Rs 20 per trade. Open Instant Account Now

460 Comments

300. Rolwin R Rodrigues   I Like It. |Report Abuse|  Link|March 4, 2020 7:12:20 AMReply
NO COMMENTS


Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Above Average
Research Capabilities - Average
Customer Service - Below Average
Overall Experience - Below Average
300.1. Kotak Securities   I Like It. |Report Abuse|  Link|March 4, 2020 10:21:21 AM
Hi Rolwin,
We're sorry to hear about your experience. Please share your client code and registered contact number with us or write to us at ks.escalation@kotak.com. Our team will look into the same and connect with you to resolve it at the earliest.
299. Suman Garg   I Like It. 1|Report Abuse|  Link|January 29, 2020 6:20:12 PMReply
Customer service is very poor they did not update the account even after one year. I visit their branch so many time.Most inefficient broker i have e

Ratings:

Brokerage - Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Research Capabilities - Average
Customer Service - Very Poor
Overall Experience - Very Poor
298. Y. Pavan   I Like It. |Report Abuse|  Link|January 17, 2020 6:28:28 PMReply
1. Worest services, always stoploss jumps, it is operaters game, if stoploss is hit then it is very good trading flatform but always jumps...
2. number of hidden charges applied namely DP charges BG product charges and so on, per month I'm paying 350rs
3. Customer support very rash
4. I have Angil brokaring when compared with this very neet performance
Friends, you will not see worest services if u are moved into Kotak securities in Kotak Mahindra family...
Choose best one like hdfc securities or Angil brokaring or zerodha...

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
297. Jaganmohanachsryulu v   I Like It. 1|Report Abuse|  Link|January 11, 2020 10:02:17 PMReply
Dislike & unhappy.mobile app is worest and confused. Zerodha mobile app operate my 5years old boy .albertinsteen also can't operate kotak mobile app.no transparency.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
296. GAURAV SINGH   I Like It. 1|Report Abuse|  Link|March 16, 2019 12:17:21 PMReply
I HAVE ACCOUNAT IN KOTAKE SECUIRTY
I HAVE VERY BAD EXPERIENCE WITH KOTAK SECUIRTY
HIS RM REALLY VER BAD THEY NEVER HEL THE CUSTOMER
WHEN THE CUSOMER FACE THE LOSS THEY SAY SORRY IN A VERRY SIMPLE WAY
IF YOU ARE THINKING THAT IAM TOLD A LIE THE I AM SHARE A NO
THE NO IS 011244135512 NAME IS RAKESH SHARMA FROM GURGOAN.

THIS RM IS VERY CHEATED PERSON HE ALWAYS SHOW HIS PROFIT AND NOTHING ELSE
AND HIS CUSTOMER SERVICE IS VERY POOR ALSO I HAVE 1 YEAR EXPERIENCE WITH KOTAK AND OVER ALL EXPERIENCE I NEVER PREFER THIS BANK
SWASTIKKA IS VERRY GODD AND 5 PAISA IS ALSO GOOD
BUT NEVER OPEN IN THIS FERM

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
296.1. RAJABHAI   I Like It. 1|Report Abuse|  Link|January 4, 2020 11:58:34 AM
I don't even recommend this kotak securities, they charge us money more than other dmat a/c . and they don't tell us abt this charges before.first they will say all are free and later they will charge money .uh happy with kotak securities . best to go with other a/c's

These are charges sent to my mail by kotak securities :
Dear Sneha Karumuri

Thank you for giving us an opportunity to assist you.

As per our telephonic conversation we wish to inform you that the brokerage structure for your account is as follows:

A) BROKERAGE:

1) Cash Segment:-

Brokerage calculation for cash segment is Quantity*Price per share*brokerage %, where rate of brokerage is as follows

Delivery: 0.3% of transaction value or Minimum 0.03 Paisa per share or Rs. 21 on both the sides (whichever is higher)

Intraday: 0.03 % of transaction value or Minimum 0.03 Paisa per share or Rs. 21 on both the sides (whichever is higher)

However, at any point of time the amount will not exceed the exchange prescribed limit which is as under:

The maximum brokerage chargeable by a Trading Member in relation to trades effected in the securities admitted to dealings on the Capital Market segment of the Exchange shall be 2.5 % of the contract price exclusive of statutory levies.

It is hereby clarified that where the sale / purchase value of a share is Rs.10/- or less, a maximum brokerage of 25 paisa per share may be collected. (Applicable to cash segment only)

Further, Brokerage will be applicable as per your brokerage slab.

Further, the brokerage generated can be checked in the contract notes as well as in the ledger.

www.kotaksecurities.com > Login to trade > My Investment > Transactions History > Contract notes

www.kotaksecurities.com > Login to trade > Reports > Simplified Ledger > my ledger

www.kotaksecurities.com > Login to trade > My Investment > Transactions History > Ledger

Below is the mention path were you can view the example of brokerage calculation:

www.kotaksecurities.com > Login to trade > Customer Service > FAQs

B) STT AND OTHER CHARGES:

Also, whenever, the transactions (Buy/Sell) are done in your account, the brokerage is applicable along with GST, Securities Transaction Tax and Other charges for the same.

Further , GST is charged at the rate of 18% of brokerage on Transaction charges. (from 1st July 2017 GST will be charged at 18%)

Securities Transaction Tax (STT) on the securities market transactions is as under:

STT @ 0.1% on all delivery (purchase and sale) trades in cash market.
STT @ 0.025% on sell leg of all non-delivery trades in the cash market (Equity Shares and units of Equity Oriented Funds)
STT @ 0.001% on sell leg of delivery trades in Equity Oriented Funds.
STT @ 0.01% on sell trades in the futures contracts
STT @ 0.05% on sell trades in the options contracts
STT @ 0.125% on buy trades in the options contracts when the option is exercised -- GST, STT and other statutory charges are as per current rate.

Below is the rate of other charges:

Other Charges - Cash segment - 0.0236%
Other Charges - Equity Derivative segment(Futures) - 0.004897%
Other Charges - Equity Derivative segment(Options) - 0.062717%

Note: Stamp charges for Options is charging on Strike & premium Turnover.

We would like to clarify that other charges represents a consolidated charge towards providing various value-added services such as Trade Confirmation SMS, Electronic account access, Portfolio Tracker, access to research reports, market news SMS and towards defraying Member's Statutory/Regulatory liability for the client's trades.


The BSDA account holder will be levied AMC as per regulatory norms i.e. for stock valuations upto Rs.50,000/- NIL AMC and for valuations from Rs.50,001 to Rs. 2,00,000/- yearly AMC of Rs.100/-, plus applicable taxes.

Also, the Depository Bill includes charges under various other account head such as Dematerialization, Rematerialization, Market Transactions (Sell), Off Market Transaction (Sell), Account Maintenance Charges, Pledge Charges, Invocation Of Pledge, Borrowing Of Securities, Custody Charges and Charges for Client master change intimation.

The Debit Transaction Charges for customers with Basic Services Demat Accounts (BSDA) If he Sells or Transfer any stocks from K-sec Demat account than Charges Applicable for shares outgoing would be Rs.44.50 + Rs.4.50 (NSDL Charges) or 0.06% + Rs.4.50 (NSDL Charges) whichever is higher.

Note : * + 18 % GST

Thirdly, For any delay in payment of outstanding dues in the account, interest @ 23 % p.a(gst 18%) is charged on the debit balance.

The same is calculated on daily basis as below:

Amount of Debit * Interest Rate applicable * No. of days / 365

For Example: If you hold a debit of Rs. 50,000 in your account for 3 days and the Rate of interest is 23 %, the interest amount will be calculated as below:

(50,000 * 23 %) * (3/365) = 94.5205

You can refer the schedule of charges for your account through below online path:

www.kotaksecurities.com > Login to trade > Customer service > Schedule of charges.

For any further assistance you may call us on our customer service numbers mentioned below: 1860 266 9191
Or you may write us back at service.securities@kotak.com
We trust that your query has been addressed satisfactorily.


Regards,
Monisha Naidu
Kotak Securities Customer Care



Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
GAURAV SINGH
285. GAURAV SINGH Mar 16, 2019 13:17
I HAVE ACCOUNAT IN KOTAKE SECUIRTY
I HAVE VERY BAD EXPERIENCE WITH KOTAK SECUIRTY
HIS RM REALLY VER BAD THEY NEVER HEL THE CUSTOMER
WHEN THE CUSOMER FACE THE LOSS THEY SAY SORRY IN A VERRY SIMPLE WAY
IF YOU ARE THINKING THAT IAM TOLD A LIE THE I AM SHARE A NO
THE NO IS 011244135512 NAME IS RAKESH SHARMA FROM GURGOAN.

THIS RM IS VERY CHEATED PERSON HE ALWAYS SHOW HIS PROFIT AND NOTHING ELSE
AND HIS CUSTOMER SERVICE IS VERY POOR ALSO I HAVE 1 YEAR EXPERIENCE WITH KOTAK AND OVER ALL EXPERIENCE I NEVER PREFER THIS BANK
SWASTIKKA IS VERRY GODD AND 5 PAISA IS ALSO GOOD
BUT NEVER OPEN IN THIS FERM

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
295. Jaganmohanachsryulu v   I Like It. |Report Abuse|  Link|December 25, 2019 8:29:44 PMReply
Not transparency work.mobile app not comfort confused .totally worest and dirty

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
294. Kisan   I Like It. |Report Abuse|  Link|December 23, 2019 11:33:06 PMReply
Nothing

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Below Average
Website Usability - Above Average
Customer Service - Excellent
Overall Experience - Below Average
293. Jaganmohanachsryulu veena   I Like It. |Report Abuse|  Link|December 19, 2019 9:02:17 PMReply
Worest service .old technology .not update .no clarity and transparancy

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
292. Rajeev   I Like It. |Report Abuse|  Link|December 12, 2019 8:15:16 PMReply
Brokerage is not cheap compare to others


Ratings:

Brokerage - Below Average
Account Maintenance Fees - Average
Website Usability - Average
Customer Service - Average
Overall Experience - Below Average
291. Abhinav Om Kinker   I Like It. |Report Abuse|  Link|September 27, 2019 5:46:03 PMReply
Site is archaic and needs to be updated. Kotak securities relationship manager is unresponsive. Very high brokerage fees and hidden charges.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Below Average
Overall Experience - Very Poor
290. Divyajeet Rastogi   I Like It. |Report Abuse|  Link|November 1, 2019 12:43:14 PMReply
Never ever even think of to be a part of kotak if you love your time and peace of mind

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
289. Jagadeesha M C Komala   I Like It. |Report Abuse|  Link|September 29, 2019 3:20:22 PMReply

kotak securities se very worst bank.
Very very high brokerage intraday charges. I'm not recommend.
Go and open simple trading app In your own research.
Low brokerage, customer service provider.
Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
288. Rishita   I Like It. 1|Report Abuse|  Link|September 13, 2019 6:00:12 AMReply
Read all the reviews about kotak securities I personally feel all of them may be unaware this is market
1. Do not trust on recommendations research call try to look market on your own and invest
2.free intrday trading plan is absolutely stunning plan only if you know how to use it
3. Amc is thr but again depending upon your holdings u can always get everything in writing on mail

All the reviews are bullshit they may be dont know how to trade and about technical glich Kotak will process refund dnt worry
And befofe blaming a broker like kotak securities firat read the terms and conditions and account opening form carefully
If you go for grocery shopping you check whether the potatoes are good or not and then buy so why do you guys do the same in this case?
287. Premal Khatri   I Like It. |Report Abuse|  Link|September 6, 2019 8:33:24 AMReply
Fees charges too much...worst irresposible staff n employees..my experience is very bad..soon ill be closing my business with Kotok

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
286. laxman   I Like It. |Report Abuse|  Link|September 2, 2019 9:39:47 PMReply
dont open trading or deemat ,commission is very high ,what we invest will become zero
285. Sreenath   I Like It. |Report Abuse|  Link|May 23, 2019 6:10:22 AMReply
Its beokarage charge is very high as we noticed contrct note..Kindly look in to that changes to have customers more active...for small investors that may cost more when we are buying small number of orders with small amount.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Average
Website Usability - Above Average
Customer Service - Above Average
Overall Experience - Above Average
284. Sai   I Like It. |Report Abuse|  Link|May 14, 2019 8:15:48 PMReply
Brokerage is high...we need to maintain min. 1000rs .... annual maintenance fees is tooo high

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Average
Customer Service - Above Average
Overall Experience - Below Average
283. RSN MURTHY   I Like It. |Report Abuse|  Link|April 24, 2019 9:37:30 PMReply
KOTAK SECURITIES CHARGES ARE VERY HIGH THEY WILL EAT ALL YOUR MONEY AND FINALLY YOU WILL BE AT HUGE LOSS

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
283.1. investor   I Like It. |Report Abuse|  Link|May 9, 2019 4:01:49 PM
18% heavy interest on outstanding.
282. Karumuri   I Like It. |Report Abuse|  Link|April 17, 2019 9:48:17 PMReply
I don't even recommend this kotak securities, they charge us money more than other dmat a/c   . and they don't tell us abt this charges before.first they will say all are free   and later they will charge money .uh happy with kotak securities . best to go with other a/c's

These are charges sent to my mail by kotak securities :
Dear Sneha Karumuri

Thank you for giving us an opportunity to assist you.

As per our telephonic conversation we wish to inform you that the brokerage structure for your account is as follows:

A) BROKERAGE:

1) Cash Segment:-

Brokerage calculation for cash segment is Quantity*Price per share*brokerage %, where rate of brokerage is as follows

Delivery: 0.3% of transaction value or Minimum 0.03 Paisa per share or Rs. 21 on both the sides (whichever is higher)

Intraday: 0.03 % of transaction value or Minimum 0.03 Paisa per share or Rs. 21 on both the sides (whichever is higher)

However, at any point of time the amount will not exceed the exchange prescribed limit which is as under:

The maximum brokerage chargeable by a Trading Member in relation to trades effected in the securities admitted to dealings on the Capital Market segment of the Exchange shall be 2.5 % of the contract price exclusive of statutory levies.

It is hereby clarified that where the sale / purchase value of a share is Rs.10/- or less, a maximum brokerage of 25 paisa per share may be collected. (Applicable to cash segment only)

Further, Brokerage will be applicable as per your brokerage slab.

Further, the brokerage generated can be checked in the contract notes as well as in the ledger.

www.kotaksecurities.com > Login to trade > My Investment > Transactions History > Contract notes

www.kotaksecurities.com > Login to trade > Reports > Simplified Ledger > my ledger

www.kotaksecurities.com > Login to trade > My Investment > Transactions History > Ledger

Below is the mention path were you can view the example of brokerage calculation:

www.kotaksecurities.com > Login to trade > Customer Service > FAQs

B) STT AND OTHER CHARGES:

Also, whenever, the transactions (Buy/Sell) are done in your account, the brokerage is applicable along with GST, Securities Transaction Tax and Other charges for the same.

Further , GST is charged at the rate of 18% of brokerage on Transaction charges. (from 1st July 2017 GST will be charged at 18%)

Securities Transaction Tax (STT) on the securities market transactions is as under:

STT @ 0.1% on all delivery (purchase and sale) trades in cash market.
STT @ 0.025% on sell leg of all non-delivery trades in the cash market (Equity Shares and units of Equity Oriented Funds)
STT @ 0.001% on sell leg of delivery trades in Equity Oriented Funds.
STT @ 0.01% on sell trades in the futures contracts
STT @ 0.05% on sell trades in the options contracts
STT @ 0.125% on buy trades in the options contracts when the option is exercised -- GST, STT and other statutory charges are as per current rate.

Below is the rate of other charges:

Other Charges - Cash segment - 0.0236%
Other Charges - Equity Derivative segment(Futures) - 0.004897%
Other Charges - Equity Derivative segment(Options) - 0.062717%

Note: Stamp charges for Options is charging on Strike & premium Turnover.

We would like to clarify that other charges represents a consolidated charge towards providing various value-added services such as Trade Confirmation SMS, Electronic account access, Portfolio Tracker, access to research reports, market news SMS and towards defraying Member's Statutory/Regulatory liability for the client's trades.


The BSDA account holder will be levied AMC as per regulatory norms i.e. for stock valuations upto Rs.50,000/- NIL AMC and for valuations from Rs.50,001 to Rs. 2,00,000/- yearly AMC of Rs.100/-, plus applicable taxes.

Also, the Depository Bill includes charges under various other account head such as Dematerialization, Rematerialization, Market Transactions (Sell), Off Market Transaction (Sell), Account Maintenance Charges, Pledge Charges, Invocation Of Pledge, Borrowing Of Securities, Custody Charges and Charges for Client master change intimation.

The Debit Transaction Charges for customers with Basic Services Demat Accounts (BSDA) If he Sells or Transfer any stocks from K-sec Demat account than Charges Applicable for shares outgoing would be Rs.44.50 + Rs.4.50 (NSDL Charges) or 0.06% + Rs.4.50 (NSDL Charges) whichever is higher.

Note : * + 18 % GST

Thirdly, For any delay in payment of outstanding dues in the account, interest @ 23 % p.a(gst 18%) is charged on the debit balance.

The same is calculated on daily basis as below:

Amount of Debit * Interest Rate applicable * No. of days / 365

For Example: If you hold a debit of Rs. 50,000 in your account for 3 days and the Rate of interest is 23 %, the interest amount will be calculated as below:

(50,000 * 23 %) * (3/365) = 94.5205

You can refer the schedule of charges for your account through below online path:

www.kotaksecurities.com > Login to trade > Customer service > Schedule of charges.

For any further assistance you may call us on our customer service numbers mentioned below: 1860 266 9191
Or you may write us back at service.securities@kotak.com
We trust that your query has been addressed satisfactorily.


Regards,
Monisha Naidu
Kotak Securities Customer Care



Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
281. Ramachandran   I Like It. 1|Report Abuse|  Link|March 14, 2019 4:45:07 PMReply

****If you wish worst experience, mental harassment, monetary losses you can go with kotak securities...(TATABAD Branch- Coimbatore). Staff does not take responsibility, also dumb peoples are working in Help services without having any knowledge about the product and services, misguide to customer.

Kotak Group, If you dont care about your customers after they join no one is going to trust you, why you make false promises?

Are you a Zerodha Customer?