Incorporated in 1994, Kotak Securities Ltd is a full-service stock broker offering 3-in-1 account (Bank + Trading + Demat Account) to retail investors in India. It offers investment in equities, derivatives (equities, commodities, currency) and mutual funds. It also offers services like Research SMS, margin trading, depository services and third-party products like insurance. The company also provides direct access to the US markets. Kotak Securities is a subsidiary of Kotak Mahindra Bank, one ...
Kotak Securities USP
What makes Kotak Securities different from the competition?
HI, I was a customer of Kotak securities in 2015-2016-201, but i have faced multiple issues with address in their system, customer service, and response time. For some reason i feel that they are not serious about this business, or may be they do not receive good direction from its senior management. I have explored issues with the following: - Customer Focus: 1/5 - Issue resolution: 2/5 - TAT : 2/5 - Technology used (Websites/ Mobile apps) : 3/5 - Charges for trading - 3/5 - Trading platform/exchanges - 3/5 - Flexibility provided to customers : 1/5
I have only included feedback for what I have experienced post facing the issues myself and receiving response/resolution from customer service executives. My address was not captured correctly when i opened my account first. After convincing customer care for 1 year, they decided to close and reopen my account, and the agent they sent for account opening again captured my wrong address in the system even after me taking precautions. Customer case executives are asking me to visit their branch, stand in queue, fill forms, submit additional 10 documents and then wait for their processing time before they will update my address. Then raise a request for redelivery of my passcode at new address to login to trading system. SORRY, i can't suffer for their faults.
My advice is that if you got everything right the first time, you are lucky, otherwise ALL NEW CUSTOMERS - STAY AWAY ' STAY AWAY' from this sloppy organization.
Ratings:
Brokerage - Below Average Account Maintenance Fees - Below Average Website Usability - Above Average Customer Service - Very Poor Overall Experience - Below Average
even kotak life insurance is also same, don't go with kotak
257. Kotak Securities One of the Client|| Link|March 14, 2018 11:26:15 PMReply
I feel I opted wrong brokerage company. Kotak securities CDM cheated me by saying there will be no minimum charges for trading. Only 0.49% of brokerage will be charged based on total stock value but there is min charge of Rs. 21/-
After the account has been opened, CDM (Pawan Jajoo - intentionally wants to reveal his name in public) is not ready to receive my call at all. When I tried to call with another number, he will receive.
Services: Kotak Securities customer care is good, whenever I queried through the mail, they responded us early.
Now planning to go with zerodha or pro-stocks as they charge less brokerage.
Re; Kotak securities mesg to me (my acct 39D64/16490628 bearing query ID 0 16690214) of Jan 31 2018, I hereby instruct you kindly to refund my money and close my account immediately. This follows the rejection of my Aadhar updating efforts by the Aadhar authorities. I am senior citizen and have problems moving around freely. Please help. Thank you and regards, Ashis Biswas , 188/3/1 Prince Anwar Shah Road Kolkata 700045.
I had applied for 3 in1 account to kotak mahindra bank even aftwr 24 days the application has not been processed its a worst place to trade dont have any responsibility from sahakarnagar branch bangalore have not seen any irresponsible person and bank in my life. Thank god i rejected it now.
I had applied for 3 in1 account to kotak mahindra bank even aftwr 24 days the application has not been processed its a worst place to trade dont have any responsibility from sahakarnagar branch bangalore have not seen any irresponsible person and bank in my life. Thank god i rejected it now.
Recently I opened an account with Kotak and realized within a week that I opted worst broker. Following are my experience in initial week,
1. Agent visited me for account opening process said that they are not I have photos of form) Now they charged 750INR for account opening. Surprisingly the agent number is not reachable now. I tried calling them, they just disconnected two calls without even listening my problem completely.
2. Tried posting queries, no response yet. (Almost 5 days since I am writing this)
3. Initial account opening cheque of 15000 debited from my account four days back, still balance is not showing up in my trading account.
Kotak, If you don''t care about your customer after they join no one is going to trust you. Why you make false promises? Why initial account opening charges applied even after I opted for free account opening plan? Care to reply? I am writing this here after failed to get response from any other medium. Highly disappointed.
Can you let me know where i need to apply for SME IPO online?
249. Mohammed Abdul Aleem|| Link|January 8, 2018 3:18:21 PMReply
same experience with me as well. I request all the people to stay away from Kotak. I have invested 75000 and there was a loss of 28000 of otu which I got profit and the loss lowered to 5000, however the accounts shows that I have minus -149000, how come???????????????????????????????
Ratings:
Brokerage - Very Poor Account Maintenance Fees - Very Poor Website Usability - Very Poor Customer Service - Very Poor Overall Experience - Very Poor
I only dislike it has really heavy brokerage charges i suggest every one to trade in kotak
Ratings:
Brokerage - Very Poor Account Maintenance Fees - Very Poor Website Usability - Very Poor Customer Service - Below Average Overall Experience - Very Poor
Good app and excellent customer service. Margin funding available for delivery trades - none of the discount brokerages have this. High brokerage charges. However, they give cash back of Rs 1000 if brokerage charges exceed 1000 in the first year. So best brokerage for the first year. If you don''''t follow research put by them and their calls, it would be better for you to discontinue from the second year as the charges are high.
Ratings:
Brokerage - Below Average Account Maintenance Fees - Average Website Usability - Excellent Customer Service - Excellent Overall Experience - Above Average
Customer service is very poor. Initially faced issues with fund transfer not reflecting in trading account. They took months to fix it. Now for simple queries customer care takes really long to respond and often replies with irrelevant answers. Keep asking for a branch visit for small requests too.
Ratings:
Brokerage - Average Account Maintenance Fees - Average Website Usability - Below Average Customer Service - Very Poor Overall Experience - Below Average
They are 65 per month) + GST. Seems it is their main revenue source now. I have traded with Kotak for 7-8 years, then I tired discount borkers and in last two years saved lot of money. Kotak has not accepted the changing environment and have to thrashed.
3rd grade brokerage company i have ever seen. Kotak securites.
Ispite of repeated request they dont send any schedule of charges and later they say we charge .04 paise per share for penny stocks...how horrible they are 40% brokerage charges ??
I want to take this up with higher authorities and put a case on them..anyone in for it ?
THE BROKERAGE PLANS BEING OFFERED BY YOUR REPRESENTATIVE AND BEING ACTUAL 0.28%DELIEVERY AND 0.2% INTRADAY).YOUR REPRESENTATIVE PERHAPS FOOLED ME JUST TO INCREASE THE NO. OF OPENING A/C S.WHICH IS SHAMEFULL FOR SUCH BIG BRAND NAME LIKE KOTAK.IF U R NOT ABLE TO CHANGE THE BROKERAGE WITH IMMEDIATE EFFECT THEN I WILL BE FORCED TO CLOSE THE A/C WITH IMMEDIATE EFFECT AS I HAVE ALREADY VERBALY ASKED ABOUT THE SAME TO MR. PRASHANT GOYAL KOTAK SECURITIES AGRA.BUT HE DIDNT RESPOND IN ANY CONVIENCING MANNER INSTEAD HE SHOWS HIS INABILITY ABOUT THE SAME. IF U CANT TELL THE TRUTH TO YOUR CLIENTS THEN PLZ DONT FOOL THEM
Ratings:
Brokerage - Very Poor Account Maintenance Fees - Below Average Website Usability - Below Average Customer Service - Very Poor Overall Experience - Very Poor
"one can become a good trader only after losing'''''''' it is an universal truth in the world of trading. But, one starts earning only after replacing them, with a more honest broker as all avoidable losses are then eliminated." This comment is based on 18 month experience as an high volume active trader and posted 6 months after stopping trading with them and are not motivated to address any unsettled personal dispute nor or based on emotional outburst. General Facts - 1.Non transparent account statement formats deliberately manipulated to eliminate clarity. 2.Brokerage 4) Buy and Sell calls - ''''''''so called based on their in house research team'''''''' are doctored with management''''''''s vested interest and driven by targets. They are made with only one purpose - to increase turnover and of course brokerage even at the cost of big losses to clients. Conclusion - Either walk out or pull them to court, not for any personal recovery, but to ensure that fresher traders do not become victims of their clever trap.
Ratings:
Brokerage - Very Poor Account Maintenance Fees - Very Poor Website Usability - Very Poor Customer Service - Very Poor Overall Experience - Very Poor
Zerodha (Trading & Demat Account)
Open Kotak Securities Account
Ratings:
Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor