HDFC Securities Customer Reviews, Complaints and Feedback (Page 14)

I had gone through compare chart in which hdfcsec .com is showing Demat AMC charges as nil but practically they charge heavely. Also every sell carried out by client is charged @20 Rs for demat account which is not shown in table. Any Reply.

Hdfcsec.com says they charge .15% on intra-day but their bills state .71%. this is a clear case of misguiding customers. Any reply from there end.

I suggest that for dp charges you may contact at 022 61606161 with Extn - 5 or write an email to DPhelp@hdfcbank.com as its charged by HDFC Bank Depository section.

However, brokerage for intra day HDFC Securities Ltd., charge 0.05% or Rs. 25/- on each side also brokerage structure is updated in their website

Hi
I am using of HDFC SEC Dmat account. Brokerage charges is very high and bank also charge as depository Rs.25 +service tax per sale separately.So now i have decided to close of depository service of hdfc sec.

Ratings:

Brokerage Charge- Very high
Account Maintenance Fees - Very High
Website Usability - good
Customer Service - Very Poor
Overall Experience - Very Poor

Costomer service from HDFC Securities is fast and result oriented... in my experice as compared to ICICI Direct.

Byju

brokerage is on the higher side .... rest all is good. reduce minimum brokerage to Rs 15 and 0.2% delivery and 0.02% intra day (for online trades) . options brokerage should also be reduced to Rs 50-75 per lot . if they can do it these guys will beat competition hands down . customer service is excellent.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Average
Website Usability - Above Average
Customer Service - Excellent
Overall Experience - Excellent

i am being charged flat 2.5% brokerage which is highest among all the other brokers...pathetic.

Trading in HDFC Securities is a good experience. Portfolio is well designed. Cost price and current price are available in portfolio. It shows the profit / loss in portfolio. Its easy to trade on HDFC than ICICI Direct.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Average
Website Usability - Excellent
Customer Service - Average
Overall Experience - Above Average

Good service provided by HDFC Sceurities, web site based trading plateform good but DP charges cut monthly from the account is very surprise, how much they may cut ia can not under stand the formulae for monthly DP charges. I am maintaining my account since August 2008.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Excellent
Customer Service - Above Average
Overall Experience - Below Average

Hi, I agreed with your comment towards the HDFC Securities Ltd. However,i suggest that for dp charges you may contact at 022 61606161 with Extn - 5 or write an email to DPhelp@hdfcbank.com as its charged by HDFC Bank Depository section

WHAT HAD HAPPENED TO ME , I THINK HA NOT HAPPENED WITH ANYBODY . I GOT A JOB IN PUNE IN HDFC STANDARD LIFE 2008. SO THEY OPENED MY SALARY ACCOUNT, WITH THAT CREDIT CARD ALSO, AND EVEN THEY OPENED MY DEMAT ACCOUNT WHICH I NEVER WANT THAT TIME. COZ EVEN I WAS NOT AWARE OF A SINGLE THING IN SHARE MARKET. AS MY BOSS INSISTED OR CUD SAY FORCED ME TO OPEN DEMAT ACCOUNT. AS FOR CREDIT CARD I GOT BENFET , NO BLAME FOR IT . BUT FOR DEMAT I GOT SCREWED UP . THE KIT NEVER REACHED MY HOME . BUT WHEN AFTER 3 YEARS IN 2012 AUGUST , SUDDENLY I HAVE GIVEN A CHEQUE TO SOMEBODY TO CASH FROM MY ACCOUNT . THE CHEQUE GOT BOUNCED DUE TO INSUFFICIENT FUND . DO U KNOW WHY? BECA800 RS WAS DEDUCTED FROM MY ACCOUNT AS AMC AFTER 3 YEARS . WHICH I WAS NOT AWARE AND NOBODY HAD TOLD ME OF THAT . EVEN HDFC SEC PEOPLES HAVE NEVER INTIMATED ME . AS I WAS NOT AWARE OF THAT I HAVE TO CLOSE THAT DEMAT ACCOUNT. WHEN FINALLY I CLOSED IT UP , I SUFFERED A LOT . EVEN I ASKED THEM THAT I HAVE NEVER TRADED , OR EVEN I HAVE NEVER GET THE OPENING KIT . I GOT A REPLY THAT ITS COMPANY POLICY. SO UNETHICAL HDFC SEC DIVISION IS I CAME TO KNOW . AS I AM A DAILY TRADER SINCE LAST YEAR IN IIFL . IT IS GOOD .

HDFC has very poor customer services. I am thinking to close my account pretty soon.

Rated Overall Experience 'Very Poor'.

I have my trading account which they have deactivated without any information. I have complianed to the customer care but not getting reply. It is nightmare to deal with the employees of HFDC securities. It is my sincere advise not to open any demat cum traidng account since there are so many other options available.

I have a trading a/c with HDFC since last 2 years. I like it very much for the following.

- safety/security on net is very strong.
- timely execution of required process.
- customer care service is very good.
The only drawback on their system is when we want to place an order through phone, we have to wait for the long time.
Ahough the brokerage rates are a little bit high, my overall rating is "Better". If HDFC securities reduces its brokerage rates for retail investors then,I THINK, a huge no of retail investors will switch to HDFC Securities.

Thanks
S. Yadav

PLEASE READ IT CAREFULY BEFORE JOINING HDFC.MY NAME IS MOHSIN SHAIKH & i wz selectd in hdfc securities on 7th May 2012.it WZ clearly mentioned in d offer letter dt if i clear my product test & viva i wil b appointed 4 d post.aftr 3weeks of training conducted by my trainer SMRUTI,wz askd 2 appear 4 prdct test n viva.i did well infact i wz d nly 1 in my batch who did wel bt d nxt mrng i wz rejected n wz terminated frm d post.the resn,SMRUTI said i dint clear d prdct n viva wen i demanded 4 disposing me test papers she said its nt allowed,jst a stupid xcuse.wen my batch mates askd her 4 a resn as dey said i wz d best in my team SMRUTI said my behaviour wz nt good.MY SENIOR N PEERS wen reported dt i wz d best on cals n i did my job wid g8t confidence den y i got rejected SMRUTI hd no wrds in her mouth.HDFC SECURITIES does partiality wid der employes on religious basis & practise persnl greviances i am d victim of der INJUSTICE.think twce bfre joining dem.i dint get ny PAY 4 wrkng 3weeks SMRUTI does descrimination on her job n HDFC supprts dis m shckd dt doz ppl got selectd who cnt evn operate keys properly.dis is d resn y HDFC lacks cstmr satisfaction.IF DIS IS WHT HAPPNS WID D EMPLOYES,DEN I CNT EVN IMAGINE HW WORST DEY CN GO WID DER CUSTOMERS.

I have had sold 400 Kwality Dairy Equity Shares on cash market on 30.4.2012.Till date and time (3.05.2012 18.45 hrs) the money has not been credited to my S.B account.Yesterday when I contacted my HDFC SECURITIES broker for buying DCB stock option he said only on realisation of cash which I have had sold from Kwality dairy is realised I can make the transaction on options .Since 4 days I am sitting idle viewing the stock in my system without doing any trade.Can you explain?

I haven't tried any other broker yet. But till now, my experience with HDFC sec has been average. The trading page gets expired after every few minutes of idle time, which is irritating. Brokerage seems to be higher, if compared to other brokers. But as far as interface is concerned, I think it is good and user friendly.

I don't know how others' work, but HDFC's customer support is satisfactory for me.

it is truely waste of time trying to explain the needs of the client, one of the manager mr rahul...probably thinks that he is the only kingpin dealinng in securities...i have an account but having a word with mr Rahul on reduction of the brokerage i decided to immediately close the account with them, may be toady as the papers are ready...and 'shifting to GEOJIT.
a very POOR experience at HDFC Securities

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Below Average
Website Usability - Average
Customer Service - Very Poor
Overall Experience - Very Poor

a/c maintenance fee is on much higher side comparatively. Brokerage is also on higher side. Website sometimes creates problems for along period. Customer service is average. Overall experience with the HDFCSEC.Ltd is very poor.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Very Poor
Website Usability - Average
Customer Service - Average
Overall Experience - Below Average

The website does not work in multiple browsers. The trading interface is very unintiutive.

Additionally - the downtime for this trading site is very high. They started an upgrade on Monday 17 Oct 2011 - and its still down today 19 Oct 2011.

72 HOURS of downtime is completely unacceptable for a paid service. Even "Free email services" are never down for more than a few hours, its appalling that a critical service of this sort is down for days. It just reflects on the state of the company's management and philosophy of negligence.



Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Not able to open the website. It used to work properly but after the upgrade, everything is screwed. Not able to sell my stocks..big loss.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

everydat site problem , u said 60 % faster its not open how can i trade , brokerage is very high compare to others i will going to change securities , very bad service

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

High brokerage rate is a crucial factor. It discourages trading on cash basis. The management gives option to trade through their Relationship Manager to avail concession in brokerage. The offer is quite funny. If the investor is trading on his own using the system why the management is tempted to recruit Relationship Managers on the one hand and giving concession in brokerage on the other to the account holders instead it can reduce the brokerage for the investors straight way. It will cost less to the Management. HDFC Securities listening?