HDFC Securities Customer Reviews, Complaints and Feedback (Page 11)

I am having DEMAT account linked with my NRO account. Can I linked it with NRI account?If yes, does it charge more fees? When I tried to subscribe to IPO through online platform, I was denied. I was told that you have not subscribed for IPO!!!// Isn''''t this carzzzyyy answer? Customer service representative told that I need to sign some form and send origional hard copy to India!!. Very high charges also...Only one good thing is that now they are giving good tips ..HDFC bank interest rate on FD is now also one of the lowest. Cannot put now more money in this bank..Looking with some other bank like AXIS or Kotak if possible..

I am currently using HDFC Securities there charge are very high and hidden. Please try other low brokerage service. I am also looking for some different provider.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Lets not look over the brokerage part as it is comparatively similar with other leading firms

The annual fee is very high
+ the Brokerage of Rs 25 + 0.5%
+ Customer service took 10 days to resolve my concern
Trading platform sucks with all that BLACK color and complicated filled with information
+Various popup/screen lot of black/blue red / green color that too on black background.
+The theme change does not stay



Ratings:

Brokerage - Below Average
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Below Average
Overall Experience - Very Poor

hi, this seems you may have confusion as brk charges 0.50% or min Rs.25/- or ceiling of 2.5% on each side for detailed info u may access their site: http://hdfcsec.com/FAQ.aspx?docid=201008101155287343750.

and im sure there is an feature of saving the themes their trading site at top right hand side you can see symbol in a sun image in white colour post changing the themes you can save.

further for annual demat charges you may contact demat section @ 022 61606161 extn - 5.

Extremely pathetic customer service. Behavior of executives are rude, they do not serve you, rather they make you hop from one person to another.

HDFC Securities service is good. Only thing i felt UI Design quite old style. Customer Support is good. They responds ASAP. Transaction also good.

Ratings:

Brokerage - Average
Account Maintenance Fees - Excellent
Website Usability - Above Average
Customer Service - Excellent
Overall Experience - Excellent

there settlements are with unusual delay when you sell your securities.brokerage rates are very high (1 to 1.5%) in case of S.I.P. transactions.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Above Average
Customer Service - Below Average
Overall Experience - Below Average

Brokerage for Equity SIP is similiar for trading in equity shares on regular basis

However structure is update in HDFC Securities site so you may refer the same & brokerage charged by HDFC Sec is not the least but lesser than many in the market what i have expirenced.

Further, i have observed the settlement happened on timely basis as the process of T+2 (working days).

Poor website design, difficult to navigate, multiple glitches - reported several times without any correction, Merged two different types of screens creating a clutter. Getting reports of Txn erratic and cumbersome. Difficult to sell MF. Screen shows a box with Unit (and some value like 9.89 with no clue what it denotes even the phone rep of HDFCSEC did not know what it meant), another blank box has a Facilitator number- whatever that means, again with no clue on who is to provide this number. Customer care is slow to respond, does not do its homework and is clue less about various options of investment. Often obdurate and start speaking about company policy without listening to the investor.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

They are trying to be good among worst within India, as compared to other international brokerages plateforms like TD Ameritrade. These Indian players are not looking at all at internationationally available trading tools and plateforms available at international level.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Nothing good about this trading platform.
HDFC should really think of reviving this platform. If nothing else they can copy ICICI Direct.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

I feel HDFC sec site is very functional and no issue. I can focus on important tasks without facing any clutter.

HDFC Securities persons opening accounts with cheating, no charges for opening, no annual charges. once apply, they are deducting money from account without prior intimation. HDFC managers also cheating to apply for new account. You are classic member apply for classic card, after receiving classic card telling that min need to maintain 1 lakh otherwise 850 charges. 100/- quarterly charges mandatory.

I have a zero balance salary account, why i have to switch to that account. all HDFC agents and managers cheating

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

i hv trading account with hdfc securities, had paid account trading account opening charges which is one time charged in life and further there are annual maintainence charges for demat account which are charged by HDFC bank - depository section.

At the time of account open executive will say no brokerage for first 6 months. but hdfc collects from first day onwards.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Average
Customer Service - Below Average
Overall Experience - Below Average

Lack of proper knowledge in customer care team.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Customer service is pathetic. charges are high. would not recommend HDFC securities to any one

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Im quite satisfied trading with HDFC securities, with their trading portal. It provides a seamless trading linked to my demat and savings a/c, without hassle.
Also gives me an option of trading thru Mobile, brokerage charge is comparitively similar with other leading firms

Also hv dedicated customercare desk which is available from 9am to 11pm & query get resolved via call, email or chat facility.

Worst services, High brokerage charge don''t go with HDFC SEc

One simple idea that customers can follow is that one should have account in 2 stock broking companies. Open one Account with HDFC Securities and second one with any discount broker like Zerodha, RKSV etc. Follow the charts and all the technical calls from HDFC securities and trade with the discount broker. This will help the customers a lot of money on brokerage charges and taxes.

high brokerarage fees, no tollfree number

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

OVER BROKAREGE

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Very high brokerage

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Average
Customer Service - Average
Overall Experience - Below Average

agree HDFC Sec, has a structure of 0.5% on delivery , competitive with all leading brokers, and gives a seamless trading, demat and bank a/c for transactions

Their Website features a lot information on markets, updates & portfolio maintenance, especially advanced portfolio tracker of my page feature is outstanding.

And also they have chat assistance facility for assistance which fitting well in investor needs.

High brokerage. Neef to Switch

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Average
Customer Service - Very Poor
Overall Experience - Very Poor

Worst banking and investing experience. They impose undeclared abrupt mountainous charges.
They will eat your savings shamelessly by manipulative frequent charges. you can start a service by phone but have to make rounds in branch for closure.
Just google no of complaints against this scam bank.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Very Poor
Website Usability - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor