They have just started business. Need to improve a lot. My main concern is they do not accept poa. So for every selling need to go through cdsl which is very much time consuming. Even for intraday also need to go via cdsl . Do not understand why need to go to cdsl for intraday. Have written to customer care and they have told that they will resolve this issue but will take some time. If you are a frequent trader then avoid. Occasional traders can consider.
I had opened account in upstox some times back. Had been actively trading past couple of months. Recently when I checked the contract note I found that the brokerage I was charged was double the amount which was to be charged. (0.05% brokerage is for the basic plan but they were charging 0.1%). I have then written to them on the high brokerage charge. They have reverted that mine will be converted to basic plan. Not sure how they changed my plan from basic plan to another plan and charged double brokerage. Will they refund the double brokerage charges taken from me till now.
Also recently they had put a restriction of trading in ASM script. Many scripts are under ASM. Even Yes Bank is under ASM. But other brokerages allow them to trade. But blocking the script when I am trading with my own money and I take the risk of trading the stock, did not amuse me. I am thinking of moving to other brokerages. Zerodha in which as well I am having account, till now have not faced issue with brokerage charges or blocking of ASM scripts.