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Actually Motilal Oswal (MOSL) has too much of superiarity compelx. Their each staff feels they are the Chairmen of the Company. I had almost exactly similar experince like you, but that time their MD was a decent professional guy (who now resigned) and he helped me. During my recent one incidence of their webinar I attended and then the MOSL team were messing up with NRI investment process etc., I also had to go to their MD and he did not even bothered to revert of help or directed my case to someone within MOSL. He is useless. In MOSL, once you have a RM (in my case my broker) they simply say that I can not contact MOSL directly. I must come through broker. Is this sensible? May be some one has problem with broker too! Believe me they are Ok to lose the business, but finally I had to drop that investment plan.