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I also have a history of bad experience with their mode of establishing 'Customers' Relation'. First they will call you and will disappear thereafter. The staffs work for their own record and not for clients' good. Moreover the staffs also talk with the highest degree of arrogance as if they are the only broker operating in whole nation. The say one thing and will do one thing. If they debit your account with any untold charges or hidden items and no way it would be reversed or considered for any reconciliation. They need huge change in their attitude and approach. The should speak out the truth only, always.