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I have been trading with this particular discount broker for about two years; i had joined them in response to their cash back offer of brokerage to the extent of first Rs. 4000/-. It is difficult to reach them on phone. They will put you on music and you have to wait endlessly to get connected at the end of an STD phone line. Last week their software crashed at about 10:30 and was not restored for the whole day; Their response to the crisis was pathetic. They simply did not not respond for hours to your frantic messages, and you were left high and dry without able to square off your open positions. If you make a Pay In it will not get credited immediately. You have to send them a mail and wait for hours. On a couple of occasions my pay in was credited after 48 hours. Recently they started charging their clients for auto square off. The say they are treating your open positions as Call and Trade orders, and charge @ 20/- per order. If you bought 25 SBI by cover or bracket order and they came one each, there will be 25 individual open square off orders and they will charge you 25 times Rs. 20/-, i.e. total Rs 500/- as Call and Trade charges, They will lock your order window sharp at 3:15 preventing you from squaring off your open positions and will square them off themselves and charge you. It is atrocious. I have decided to switch the broker.

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor