by looking at your details all i can say is that the IT department has not yet received the documents, ( i am assuming that you had applied for pan card on your own and then printed the form with supporting documents and sent it to pan card IT department pune via courier).
so check your courier from which you have sent the documents.
my pan card ackn:881060196138813
name:chatragadda ruth kumari
applied on : jan 29 2018
its very urgent sir,please do needful as soon as possible