What if I get a technical error on the UPI App while accepting the IPO request?

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In case of a technical decline, you need to reinitiate the payment process from the IPO Portal. The transaction can be re-initiated by approaching the same intermediary to which you had submitted the application form.

Topic: UPI for IPO Application (Unified Payments Interface for IPO) Article

135 Comments

85. Balaprasad kabra

| Link|August 19, 2021 5:12:36 PMReply

I also got mail from nsc aptus shares alloted but in bank upi payment transaction showing failed due to some technical reason can I got shares

85.1. K A Vishwas

| Link|September 29, 2021 3:54:24 PM

Same thing happened for me for paras defence.
So you got shares??

84. Rahul Siloniya

| Link|August 19, 2021 9:54:14 AMReply

I applied for aptus ipo, i got alloted one lot and my money has been deducted from my bank account but the mandate shows that payment failed. Will my allotment get cancelled? Has this happened with you too? The amount was deducted.

84.1. Ankit Gupta

| Link|August 19, 2021 12:27:16 PM

Yes it happened with me too.
BHIM app have tried 3 times for payment but everytime it failed.

84.2. Cherub mujawdiya

| Link|August 19, 2021 3:43:07 PM

I am also facing same problem as I got aptus ipo but transaction showing failed in my upi app.
Is the IPO allotted will be credited in in demat account or it get cancelled??
Will they try to give next attempt to debit amt?

83. Shahbaaz

| Link|August 9, 2021 9:39:11 PMReply

I have applied for Zomato IPO where authentication failed but the amount was put on hold in my SBI SB A/c. Mandate date got over on 3rd of August but still hold has not been removed from my account. Please suggest where to write because I am getting no response from SBI on twitter or even on mails.

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83.5. Munish

| Link|August 13, 2021 9:20:40 PM

M still facing the same issue did many complaints but no result now will go to consumer court

83.6. Dr. Anand R

| Link|August 17, 2021 4:45:47 PM

Even my amount have been blocked for the same IPO I asked bank, RTA and my demat account company also but of no use. It's been 1 month now I can't access my amount. Please let me know any solution for the same

82. Mrugank

| Link|August 12, 2021 6:40:40 PMReply

Hello,
I have applied for Devyani International IPO, My UPI mandate got Failed, but amount got blocked from Bank. However IPO is not allotted to me and My amount is still Blocked. I am not getting whether whom i have to contact.

82.1. Prateek Jain

| Link|August 14, 2021 3:05:52 PM

Same happened with me

81. Arpan

| Link|August 13, 2021 8:39:09 AMReply

HDFC Bank: UPI-Mandate for Rs 13800.00 could not be cancelled due to UM3.

Received the above message. Money is still blocked.

80. Bheema

| Link|August 12, 2021 8:34:32 AMReply

HDFC Bank: UPI-Mandate for Rs 14400.00 could not be cancelled due to INVALID MPIN.
I received above message for two ipo's. (Devyani and Exarro Tiles). Any idea how this has to be resolved. Please share your experience on this issue.

80.1. vishwa

| Link|August 12, 2021 5:25:52 PM

Hello Bheema
Even i faced the same issue.i contacted the stock broker and got an advice that we need to send a mail to "ipo.upi@npci.org.in" with our query.

79. Nikhil Singh

| Link|August 12, 2021 1:58:50 PMReply

Dear Guys…
Whosever transcation get fail during UPI mandate( due to any reason) and amount get deducted from your bank account, please don’t get into panic.Your amount is totally safe in your bank account and it get into LIEN AMOUNT section in your particular bank account.Just do one thing, first wait for 24 hours till it get settled itself…if not then go to your bank after 24 hours and give them detail information application and request them to remove LIEN from your account.
THANK-U

78. Rifahth

| Link|August 5, 2021 4:23:37 PMReply

I had applied for Rolex IPO. I got the shares allotted today, but the Autopay request on my UPI shows the Autopay payment has failed. Any idea what would happen now? Will I get the shares? Or will they cancel it?

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78.4. Rajan goyal

| Link|August 7, 2021 12:22:05 AM

Rifath, same in my case too

78.5. Harshit

| Link|August 12, 2021 11:50:14 AM

Rifahth, did you get the shares allotted to you or not? Can you please tell me because I'm facing the same issue in my devyani IPO. I got the shares allotted to me but autopay in upi is showing payment has failed. It would help me a lot so please reply.

77. Kishor Purohit

| Link|August 4, 2021 8:07:58 PMReply

HDFC Bank: UPI-Mandate for Rs 14400.00 could not be cancelled due to INVALID MPIN.

77.1. Bheema

| Link|August 12, 2021 8:39:57 AM

Hii, I am facing the same issue, could tell me how the issue was resolved.

76. Jayprakash Gupta

| Link|August 4, 2021 6:31:09 PMReply

HDFC Bank: UPI-Mandate for Rs 14400.00 could not be cancelled due to QC.

76.1. Bheema G

| Link|August 12, 2021 8:27:03 AM

I am facing same issue for two ipo's. How this issue was resolved, when did your money got unblocked. Or Did you contact any one for this issue.

75. Harshvardhan Chandel

| Link|August 7, 2021 8:18:56 PMReply

I received a mail in which amount is written 999999.99 for 1lot of Krishna diagnostic...what does that mean???

74. Harshvardhan Chandel

| Link|August 7, 2021 7:58:35 PMReply

What happens if I place order for an ipo but cannot accept the payment request in time???

73. Nagaraju

| Link|August 6, 2021 11:22:46 PMReply

IPO Request Failed in BHIMUPI for both Devyaani and Windlas applications with reason RESPMANDATE TIMEOUT AT REMITTER END having UMN Number and Transaction ID details, but the amount got blocked in my bank account for both applications. Again new IPO Collection request created in BHIM UPI for the both applications. About 60k blocked. What needs to be done? Ideally amount needs to be unblocked, so that I can again proceed for new ipo collection requests. Please suggest the process.

73.1. Prasad Desai

| Link|August 6, 2021 11:56:06 PM

Same issue has arisen in my case also... I had recd first mandate towards krshna diagnostic which I accepted but it failed due to some technical error but amt got blocked and I even recd a msg that amt has been blocked.. But then again I got one more request for blocking of funds, but the previous fund blocked has not been released, and to accept the new mandate, I don't have sufficient balance

72. Prasad Desai

| Link|August 6, 2021 11:41:28 PMReply

Sir/ Madam,
I had applied for krshna Diagnostic ltd in the morning and received upi mandate immediately but did not accept it at that time, rather accepted at around 7:30 pm in the evening but the block request failed due to some error. But the amount was blocked from the bank and one msg was recd confirming the amt has been blocked. And at around 10:10 pm, again I recd upi mandate for Rs. 14310, but the amt previously blocked has not been released. So should I accept the new mandate and will the amount blocked previously be released?

71. Trupti Thakkar

| Link|August 6, 2021 11:26:02 PMReply

I applied Glenmark life science ipo on 27 july through Gpay.i got msg mandate failed. Mandate didn't completed. But still shows processing. Amount blocked. When fund will release??

70. Naveen

| Link|August 6, 2021 2:24:25 PMReply

Hi upi mandate successfully created for krsnaa but while enable autopay it got failed so i removed that autopay but amount has becen successfully block will i face any issue while allotment in getting amount deduction

70.1. Anup

| Link|August 6, 2021 6:39:54 PM

5th Aug’21 I had authorised one mandate for an Exxaro Tiles IPO and soon I had cancelled it. As while authorising I had recieved a network error. Today the broker confirmed the cancellation but on the google pay to my surprise it was appearing in pending ( processing) and completed (authorization failed) tab. I have checked with the bank statement and the amount is still blocked. Also I recieved a sms stating, “ the UPI-Mandate of Rs.15000/- could not be cancelled due to VH.

70.2. Rajvardhan Suryavanshi

| Link|August 6, 2021 10:28:33 PM

First, delete/ withdraw/ cancel the IPO application in case if it is not canceled. Then contact your bank branch with a proper written application requesting them to release the lien amount or unblocking the funds. Specify the following details in your application,
1. Application No.
2. Unique Mandate No. (UMN) (if applied through UPI)
3. Customer / Transaction Reference No.
4. Bank Reference No. (if applied through ASBA Netbanking )
5. Attach the Self-attested photocopy of any Identity card (Aadhar or PAN, etc) with the application.
Many Bank Branches clerk don't know how to release the IPO lien so directly go to the Branch Manager with the application.
You can make the above application in the following cases:
1. IPO application was withdrawn within the closure of the IPO date but funds were still on lien / blocked.
2. IPO application was rejected on a technical basis and funds were still on lien / blocked.
3. IPO application had payment status like "Pending" or "Request accepted by Sponsor Bank" and not "Accepted by Investor". This status is shown even after successfully creating the UPI Mandate.
4. IPO Application was rejected due to failure of mandate but amount got blocked / lien.

Important Note - Use "Bhim App" ONLY. Don't use GPay or Phonepe or any third-party UPI apps to create the mandate.

69. Aditya

| Link|August 6, 2021 12:40:07 PMReply

Today I applied for krsnaa ipo i accept the mandate money also got debited/hold but in demat it's showing due to technical issues ipo application rejected
Please let me know what should I do

69.1. Rajvardhan Suryavanshi

| Link|August 6, 2021 10:05:36 PM

Your IPO application is rejected. Henceforth whenever you face such an issue then first delete/cancel/withdraw the application which got rejected. Next, contact your bank branch with a proper written application requesting them to release the lien amount or unblocking the funds. Specify the following details in your application,
1. Application No.
2. Unique Mandate No. (UMN) (if applied through UPI)
3. Customer / Transaction Reference No.
4. Bank Reference No. (if applied through ASBA Netbanking )
5. Attach the Self-attested photocopy of any Identity card (Aadhar or PAN, etc) with the application.
Many Bank Branches clerk don't know how to release the IPO lien so directly go to the Branch Manager with the application.
You can make the above application in the following cases:
1. IPO application was withdrawn within the closure of the IPO date but funds were still on lien / blocked.
2. IPO application was rejected on a technical basis and funds were still on lien / blocked.
3. IPO application had payment status like "Pending" or "Request accepted by Sponsor Bank" and not "Accepted by Investor". This status is shown even after successfully creating the UPI Mandate.
4. IPO Application was rejected due to failure of mandate but amount got blocked / lien.

Important Note - Use "Bhim App" ONLY. Don't use GPay or Phonepe or any third-party UPI apps to create the mandate.

68. s

| Link|August 5, 2021 9:15:29 AMReply

amount deducted from my account but ipo mandate shows that the authorisation is failed , I still haven't received my refund back . who should I concern this with my respective bank or the ipo provider .

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68.2. Xyz

| Link|August 5, 2021 5:18:33 PM

Bro I faced the same problem. Please share what are you doing?

68.3. Vijay Ambwani

| Link|August 5, 2021 8:34:27 PM

Have you contacted with someone? please share if you found any solution

67. Poorna Shekar Yanamadala

| Link|August 5, 2021 6:51:11 PMReply

I had applied for KRSNA diagnostics ,the UPI had failed ,but the amount debited in my account, what's the solution for it ,can anyone give an suggestion

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67.9. Gaurav Mahapatro

| Link|August 6, 2021 6:20:32 PM

Bro I got the money unblocked. Just wait and trust the process. It will automatically be unblocked.

67.10. Rajvardhan Suryavanshi

| Link|August 6, 2021 9:20:32 PM

Contact your bank branch with a proper written application requesting them to release the lien amount or unblocking the funds. Specify the following details in your application,
1. Application No.
2. Unique Mandate No. (UMN) (if applied through UPI)
3. Customer Reference No.
4. Bank Reference No. (if applied through ASBA Netbanking )
5. Attach the Self-attested photocopy of any Identity card (Aadhar or PAN, etc) with the application.
Many Bank Branches clerk don't know how to release the IPO lien so directly go to the Branch Manager with the application.
You can make the above application in the following cases:
1. IPO application was withdrawn within the closure of the IPO date but funds were still on lien / blocked.
2. IPO application was rejected on a technical basis and funds were still on lien / blocked.
3. IPO application had payment status like "Pending" or "Request accepted by Sponsor Bank" and not "Accepted by Investor". This status is shown even after successfully creating the UPI Mandate.

Important Note - Use "Bhim App" ONLY. Don't use GPay or Phonepe or any third-party UPI apps to create the mandate.

66. Abinash mallik

| Link|August 5, 2021 8:19:18 PMReply

HDFC Bank: UPI-Mandate for Rs 14400.00 could not be cancelled due to UM9.
Glenmark ipo and Rolex rings ipo
I can't receive my 28800/- what can I do

65. Mayur pandya

| Link|July 27, 2021 11:52:55 AMReply

HDFC Bank: UPI-Mandate for Rs 14079.00 could not be cancelled due to B3. wts the meaning of it. And I can't get my blocked amount.

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65.5. Ayushrathi

| Link|July 28, 2021 10:19:20 PM

Did you get any solution
Sam Ipo upi mandates are getting failed again and again even i tried with all upi sercives

65.6. Alpa

| Link|August 5, 2021 3:52:03 PM

Will you get your refund I have same issue for Rolex ring ipo

64. Santhosh

| Link|July 14, 2021 11:04:25 PMReply

UPI-Mandate for Rs 14400.00 could not be cancelled due to VA.
What does this mean. I didn't receive refund yet

64.1. Dhiraj Kumar ASDF

| Link|August 5, 2021 8:47:36 AM

Did you got your money back

64.2. Alpa

| Link|August 5, 2021 3:48:23 PM

HDFC Bank: UPI-Mandate for Rs 14400.00 could not be cancelled due to B3
What this mean and where to enquire for same ?

63. Kiran Kumar

| Link|July 30, 2021 4:45:42 PMReply

ROLEX rings ipo for rejected due to unknown issue. Two sms received related to the IPO. First message says "your upi-mandate has failed on upi app due to um9. application# rolexim12345". Second message says upi mandate successfully created towards rolex rings limited and funds are blocked. But phonepe says the request was rejected. My fund is frozen in my bank a/c. What will happen now? will my fund get unfrozen today or after the end of mandate? Can I reply today because it's the last day for rolex ring?

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63.4. Sher khan

| Link|August 5, 2021 2:49:02 AM

HDFC Bank: UPI-Mandate for Rs 14400.00 could not be cancelled due to VH.

63.5. Karan Gupta

| Link|August 5, 2021 2:50:42 PM

Did you get your amount back today when Allotment was declared? I am facing a similar issue.

62. Karan

| Link|August 5, 2021 2:19:32 PMReply

I also faced issues similar to what other people have mentioned.
1. Applied for Devyani IL & Windlas Biotech IPOs.
2. Authorized them on Google Pay, but the authorization fails for some reason.

I expected it to be some issue about me entering UPI PIN incorrectly, but that is not the case. Re-application also has failed. Although, thankfully none of my funds have been blocked.

61. nayan

| Link|July 31, 2021 3:51:12 PMReply

Did anyone get refund for denied mandate.

60. Antony Andrews

| Link|July 30, 2021 3:34:58 PMReply

ROLEX rings ipo for rejected due to unknown issue. Two sms received related to the IPO. First message says "your upi-mandate has failed on upi app due to um9. application# rolexim12345". Second message says upi mandate successfully created towards rolex rings limited and funds are blocked. But google pay says the request was rejected. My fund is frozen in my bank a/c. What will happen now? will my fund get unfrozen today or after the end of mandate? Can I reply today because it's the last day for rolex ring?

59. amit ghanti

| Link|July 30, 2021 1:49:31 PMReply

I applied for Rolex ring ipo today.i got google pay upi mandate request,but when I authorized it,my request failed.But i got a message from my bank confirming mandate is successful and money got blocked.can anyone tell me could I get the ipo allotment or not and my money will be refunded or not if my ipo is not allowed?

59.1. Antony Andrews

| Link|July 30, 2021 3:30:18 PM

Same issue over here with the error message. First message says "your upi-mandate has failed on upi app due to um9. application# rolexim12345". Second message says upi mandate successfully created towards rolex rings limited and funds are blocked. But google pay says the request was rejected. My fund is frozen in my bank a/c. What will happen now? will my fund get unfrozen today or after the end of mandate? Can I reply today because it's the last day for rolex ring?

58. Atul Lal

| Link|July 27, 2021 1:13:55 PMReply

I applied for Glenmark IPO. I got UPI mandate in the Google pay app, authorized it but it showed UPI mandate failed due to UM9. My funds are also blocked. Please anyone suggest me what to do

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58.5. kiran

| Link|July 29, 2021 6:31:38 PM

Same here but i used bhim app

58.6. balu

| Link|July 29, 2021 9:00:06 PM

for me also authorization failed and amount deducted

57. Mohit

| Link|February 27, 2021 3:14:07 AMReply

I have applied for Railtel ipo . During the time of payment it showed authorisation failed but the money got deducted from my account and I am not get the refund

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57.2. Param Gandhi

| Link|July 28, 2021 10:16:47 PM

Did you get your blocked amount back? When did you receive the blocked amount back. Please reply

57.3. Anupam

| Link|July 29, 2021 1:42:03 PM

Did you get the money back ? I am also facing the same issue.

56. Anas Vohra

| Link|July 27, 2021 12:05:34 PMReply

I got same msg as HDFC Bank: UPI-Mandate for Rs 14079.00 could not be cancelled due to VA..
Plz help

55. Santosh

| Link|July 19, 2021 12:51:33 PMReply

UPI-Mandate for Rs 14400.00 could not be cancelled due to VA. I applied for clean science ipo
What does this mean.

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55.6. Shirish Sahebrao Sabale

| Link|July 27, 2021 1:05:45 AM

Even I got same msg as HDFC Bank: UPI-Mandate for Rs 14079.00 could not be cancelled due to VA..
Plz help

55.7. Dhiraj

| Link|July 27, 2021 11:12:39 AM

Got the Same message, did you got your money back ?

54. Mayur Vachheta

| Link|July 22, 2021 10:51:55 PMReply

HDFC Bank: UPI-Mandate for Rs 14820.00 could not be cancelled due to UM9.

What does this technical error means?

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54.2. Veer

| Link|July 25, 2021 2:54:04 PM

I have received the same message for GR infra..mandate end date also done ..still I didn't received the money

54.3. Niket

| Link|July 26, 2021 9:13:42 PM

Same issue received today. HDFC. Error UM9

53. Nikhil Malavade

| Link|March 11, 2021 3:58:48 PMReply

UPI-Mandate for Rs14950 could not be cancelled due to UM8

I received this SMS today after I didn't received the allotment of MTAR IPO.
Can anyone please help.

53.1. Ajinkya

| Link|July 26, 2021 12:08:01 PM

Same problem bro with different codes um9 and va. Hdfc customer care is also not responsive. Did u get the money??

52. Shiva

| Link|March 13, 2021 12:44:25 PMReply

Our hard earned money released today , relaxed now :)

Thanks guys for all your inputs , let keep help each other.

52.1. Ajinkya

| Link|July 25, 2021 8:48:55 PM

What was your error??

51. Sai

| Link|July 15, 2021 9:40:48 AMReply

I applied for clean science and technology...on 14-7-21 at 11:30 pm I got a message...
It says that ....
Your 14400 upi mandate could not be cancelled due to B3...
What does it mean...if anyone know about these could u plz give us the suggestion..

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51.4. RAJAT MAHESHWARI

| Link|July 16, 2021 4:11:55 PM

IF YOU GOT SOLUTION PLEASE LET ME KNOW

51.5. Essence

| Link|July 23, 2021 12:59:56 AM

Did you get your refund yet? How to fix it?

50. Ravi Vyas

| Link|July 23, 2021 12:41:18 AMReply

HDFC Bank: UPI-Mandate for Rs 14820.00 could not be cancelled due to UM9.

49. Aum Patel

| Link|July 22, 2021 11:15:42 PMReply

UPI mandate could not be cancelled due to MN9.
What does this mean ?
Can anyone please help

48. Aabhas Verma

| Link|July 22, 2021 8:17:55 PMReply

I received an allotment for Zomato IPO. The listing is tomorrow. I just received a message asking for payment again. Can anybody please help what should I do?

48.1. Pawan Kumar

| Link|July 22, 2021 10:32:34 PM

Same problem bro

47. Abhishek

| Link|July 22, 2021 11:39:30 AMReply

I have applies for ipo of zomato from zerodha but no bid is showing though my mandate has been created

46. Siddhant Padawe

| Link|July 20, 2021 6:38:37 PMReply

I have received Mandate in my BHIM App for blocking of funds for an IPO but even though i am entering correct UPI PIN, its showing me error as 'Bad Request'.
Could anyone please let me know why is this happening?
Due to this i am not able to apply in any IPO.

45. kuldeep

| Link|July 19, 2021 12:57:21 AMReply

approve ipo zomato on upi bhim, money blocked but attechment page show 404 not found. is my ipo cancelled ?

44. Shreyas Shah

| Link|July 16, 2021 12:20:24 AMReply

Hey I got Ipo For G R infra my amount is not yet debited but is blocked but i recived a request from G R infra for New Payment of lot price

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44.7. Aashutosh Jaswani

| Link|July 18, 2021 2:08:38 AM

Same but my amount is not blocked but didn't got any new req for payment what to do?

44.8. Shan

| Link|July 18, 2021 9:47:06 AM

Same here. I got alloted with GR Infra IPO. UPI mandate through Phone pe failed. Amount is blocked in Bank account. I contacted both Upstox and GR Infra customer support. Send email regarding the issue to both. Finally today the shares are appeared in my demat account. And the payment is still pending. Is there anyone whose problem wasn't resolved. Contact gril.ipo@kfintech.com and cs@grinfra.com through email.

43. Jignesh

| Link|July 17, 2021 9:38:26 AMReply

Same herea i got allotment of gr infra ipo fund is not devited and still in line or block amount. I made upi from phone pe at time ipo. Allotment day phone pe re initiated notification received. I pay for that technical decline massage ganrate on phone pe. Now what to do. Reply any one know.

43.1. Prashant

| Link|July 17, 2021 8:03:43 PM

Even i got the same error. I contacted phonepe support but was of no use. Should we contact bank?

43.2. Shan

| Link|July 17, 2021 11:57:36 PM

Same here . I got alloted for GR Infra IPO. Recieved email from my broker and CDSL regarding the IPO. But the amount which I made an UPI mandate through Phone pe was failed. When I contacted Phone pe they said it was a problem from my Bank's end. Yesterday I contacted the bank and they said if there is any problem with the bank it will take 3-5 days. The amount is still in hold with the bank. And there is no way to revise the payment. Is there any hope for me to get the alloted IPO.

42. SAMPATEL

| Link|March 12, 2021 9:52:10 PMReply

What is happening...
UPI-Mandate for Rs 14950.00 could not be cancelled due to UM8.
I got that message yesterday. I emailed abiut this problem to HDFCBANK yet didnt receive any clarification from bank. Has anyone get solution please inform in forum.

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42.4. Narinder Goswami

| Link|July 15, 2021 1:04:02 PM

Did u got your money back

42.5. Krina

| Link|July 16, 2021 4:11:50 PM

How did you contact the HDFC bank I faced the similar issue. My amount is still blocked.

41. Prathmesh

| Link|April 8, 2021 5:18:09 PMReply

hi what is penalty to brokers if they do not proceed my IPO application for technical error?
I applied on last day but I did not get mandate due to technical error from broker.

40. rahul

| Link|March 11, 2021 6:08:18 PMReply

UPI-Mandate for Rs 14950.00 could not be cancelled due to UM8.

40.1. Mukesh Kumar

| Link|April 1, 2021 10:56:13 PM

UPI-Mandate for Rs 14950.00 could not be cancelled due to UM8.

Till now not receive.

39. Jaimin

| Link|March 30, 2021 1:21:25 PMReply

UPI-Mandate for Rs 14313.00 could not be cancelled due to UM8. .....this error what to show please tell anyone?

38. Santosh

| Link|March 28, 2021 12:37:07 AMReply

got Um8 message, money is blocked since 2 days since I have got the message. Waiting for the same. Google pay and bank is standard chartered

37. Sandeep

| Link|March 12, 2021 1:30:38 PMReply

Any one able to resolve this issue?

Still the fund is in blocked state due to UM8 error msg. Any action required from customer end. Any suggestions pls..

37.1. Sandeep

| Link|March 13, 2021 11:34:20 AM

My money got released today.

37.2. Kumar

| Link|March 23, 2021 4:20:37 PM

Which ipo u applied sandeep???

36. Ankit

| Link|March 11, 2021 12:35:49 PMReply

UPI-Mandate for Rs 14950.00 could not be cancelled due to UM8.

36.1. Akash

| Link|March 23, 2021 9:57:13 AM

Did you get your money back?

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