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Zerodha Complaints

Zerodha Detail

Zerodha Account Opening

Invest without brokerage fees in Equity Delivery and Direct Mutual Funds. Pay a flat Rs 20 per trade for Intra-day and F&O. Open an instant account with Zerodha and start trading today.

Zerodha is India's leading stockbroker. It is among the largest and most reputed brokers offering online flat fee discount brokerage services to invest in Equity, Currency, Commodity, IPO, Futures & Options, Bonds, Govt. Securities, and Direct Mutual Funds. Zerodha charges Rs 0 brokerage for equity delivery trades and direct mutual funds. For intraday and Futures, it charges flat Rs 20 or 0.03% (whichever is lower) per trade. Further, for Options trades, it charges Flat Rs. 20 per executed orde... Know more about Zerodha

Complaint against Zerodha Broker

Zerodha brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Zerodha customers. The Zerodha complaints report analyzes the Zerodha online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Zerodha broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Zerodha complaint no. report also provides Zerodha’s number of active clients. This shows the growth of the broker year on year.

Zerodha Complaints

Exchange Financial Year Total Complaints Active Clients
NSE 2024-25 84 7,884,365
BSE 2023-24 217 5,749,732
NSE 2023-24 567 7,392,836
BSE 2022-23 127 4,362,520
NSE 2022-23 446 6,392,902
BSE 2021-22 46 3,316,769
NSE 2021-22 543 6,277,434
BSE 2020-21 19 452,471
NSE 2020-21 868 3,602,074
BSE 2019-20 25 451,299
NSE 2019-20 432 1,414,376
BSE 2018-19 24 234,716
NSE 2018-19 265 887,267
BSE 2017-18 28 259,642
NSE 2017-18 339 540,905
BSE 2016-17 10 30,690
NSE 2016-17 99 165,586
BSE 2015-16 3 5,377
NSE 2015-16 25 61,970
NSE 2014-15 17 30,379
NSE 2013-14 8 17,523
NSE 2012-13 7 7,996
NSE 2011-12 4 1,163

Zerodha complaint at NSE

2024-252023-242022-23
Active Clients788436573928366392902
Complaints84567446
Resolved through the exchange21545389
Non actionable12122
Advised / Opted for arbitration000
Pending for redressal with exchange62035
No. of arbitration filed by clients044
Decided by arbitrators in favour of the clients032
Decided by the arbitrators010
Pending for redressal with arbitrators012

Zerodha complaint at BSE

2023-242022-232021-22
Active Clients574973243625203316769
Complaints21712746
Resolved through the exchange20011146
Non actionable10163
Advised / Opted for arbitration011
Pending for redressal with exchange9160
No. of arbitration filed by clients100
Decided by arbitrators in favour of the clients100
Decided by the arbitrators100
Pending for redressal with arbitrators000

Note:

  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

Zerodha Special Offer

Free stock trading and mutual funds

  • Free account opening for all people.
  • Brokerage-free share delivery trades and flat Rs 20 per trade for Intraday & F&O +
  • Brokerage-free Direct Mutual Fund investment + +
  • Trade with the best trading platform in India.

This is a limited time offer. Open an instant Zerodha account online and start trading today.

Frequently Asked Questions

  1. 1. Is Zerodha good for intraday trading?

    Yes, Zerodha is good for intraday trading on 2 counts. First, the brokerage rates are low which allows you to reach break-even fast. Second, the trading software is advanced which makes for fast trading.

     

     

  2. 2. What are the charges for Kite online trading software?

    There are no charges for Kite trading software. It is available for free to its customers.

    Zerodha account opening is free and a Demat AMC of Rs 300 per year. Once the account gets opened, you can start trading through Zerodha Kite by paying applicable brokerage charges and other fees and taxes.

    Zerodha also charges a monthly fee for using its API.

     

     

  3. 3. Is Zerodha good for beginners?

    Zerodha is an online stock broker designed for people who can trade by themselves with no help from the broker. This makes it difficult for beginners who require hand-holding in initial days. Reaching out to Zerodha customer services could be a challenging task.

    Zerodha also doesn't offer relationship managers, research & advisory services. Beginners need assistance in picking stocks as well as for placing buy/sell orders where an RM can be valuable.

    Zerodha has online education apps, discussion forums and support portal. This helps beginners in learning the stock market as well as the trading tools.

     

     

  4. 4. Is Zerodha safe?

    Incorporated on 15 August 2010, Zerodha is among the most trusted stockbrokers in India for many reasons, including open and transparent business practices, clear founders' vision, no major violations reported so far, continued investment in technology and zero debt company from day 1.

    Zerodha is a genuine and trusted stockbroker. Zerodha Kite provides data safety, and the app doesn't share user data with other companies or organisations.

    Reasons why it is safe to trade with Zerodha are listed below:

    1. Zerodha has a transparent revenue model.
    2. Zerodha offers free equity investments and charges a fee of ₹20 per trade or 0.03% of the transaction value (whichever is lower) for intraday and F&O trades.
    3. Zerodha provides various trading platforms, such as:
      • Kite App- The flagship trading and investment platform of Zerodha. It is used by more than 50 lakh traders and investors who place more than 2 crore orders every day. Zerodha Kite offers data security and the app doesn't share user data with any other company or organisation.
      • Kite Web Platform- Kite Web Platform is the browser-based version of Zerodha Kite, allowing users to trade and invest directly from their web browsers.
      • Console- Console provided by Zerodha, is an online back-office platform that grants clients access to various account-related information, reports, statements, and analytics. It is a comprehensive tool for managing and monitoring trading and investment activities effectively.
    4. Zerodha's uniform risk management policy doesn't grant any customers special privileges.
    5. Zero debt and zero external borrowings.
    6. The company is not at risk of credit, as less than 5% of its capital is on loan.
    7. Zerodha has been the only broker offering cryptographic TOTP 2FA support for a while
    8. The clients-to-complaints ratio is the lowest in the industry.
    9. The entire business is regularly audited by NSE, BSE, NSDL, CSDL and SEBI.
    10. Zerodha's Nudges are real-time alerts on Kite that warn the user of risks associated with the trade before execution. These warnings are displayed in the order window.

    Read more at Is Zerodha Safe?

     

     


124 Comments

4. Arjun   I Like It. |Report Abuse|  Link|February 9, 2017 2:48:33 PMReply
If you want get in trouble in your life and lose all your money than go with Zerodha.

They have no responsibility of Service there software will place order randomly or do mauplation. You will be sucked and you will lose all your money.

They say last that we are not responsible for software system faliure malfunction it, they manipulate your account and make bankrupt.

Guys please Stay away any one needs proof of software working contact me.

It happened recently 25-Jan-16. They are fraud and scam people specially Hanan Delving. He tells he is not responsible for software failure and its market loss. When order executed without our consent how that is market loss guys.

Stay away don''t run behind cheap people check people who not take responsibility.

Wiped my 4 Lakhs from 25-Jan-16 to 31-Jan-16 just in matter 2 days they wiped my account with unknown trades without my consent and thsoe you cannot see on their trading platform or even their support team can''t you only see your margin blocked and your balance deduction every end of day when you ask it''s software problem you see wrong information in back office.

Stay away from Hanan Delving& Zerodha team . Stay away from pathetic service

Keep your money Safe it''s hard to get back so much amount. Because our system is its faliure to action against such malfractices as SEBI it''s self doesn''t take responsibility of software glitch as per it''s terms and conditions But who is responsible for software failure share broker& you can only fight manipulation and execution of order. They manipulate software logs easily it''s very easy to change software logs and order history as they have source code software as it''s in house software. You will be trapped with huge loss.

If one feels this is wrong what I wrote tell me do we need margin to square off option bought. They asks Margin to square off open position.
4.1. harish   I Like It. |Report Abuse|  Link|March 6, 2017 3:21:40 PM
Your Message where are you from
4.2. Angel   I Like It. |Report Abuse|  Link|April 17, 2017 2:14:35 PM
Agree. Recently they squared my Bank Nifty 22000 CE without my permission. The option was bought 2-3 days back. The reason that they gave is they exceeded broker limit of 15% allotted to each broker by exchange. In order to reduce OI(open interest) they have squared my position even without asking me. They can square position which last entered but not the one that were entered 2-3 days before. I have lost my trust on them and now switching to another broker. But this incident told me that something phishy definitely going on in Zerodha. Most likely Zerodha themselves have sold too many Bank Nifty options on expiry day but instead of squaring their own position to reduce OI, they preferred to square my position. As I understand, this can happen on any day when they see opportunity and build big positions and to protect their own profit, they square ur position without ur consent causing u a loss/loss of an opportunity. Better to switch to a broker who don''t manipulate like them. I also have trading account with ICICIdirect since 12 years but never faced any such issue with them. So if any one of u want to to trade with Zerodha for their low brokerage then do it at ur own risk. Else there so many discount brokerages available in India.
3. GUNDAPANENI   I Like It. |Report Abuse|  Link|January 6, 2017 3:00:14 PMReply
Kite is utter waste. it just shows no of shares i owned and current market price only. Rest all are zeros.
I could not see profit and loss or the price which i own the shares.
whats the use, How could i sell them when i did not remeber or shown which price i bought them.
i felt like trading with news paper instead of KITE mobile or Web App.
No link between KITE , Q and other zerodha end systems getting 502 error frequently while browsing.
2. Thomas Aaroon   I Like It. |Report Abuse|  Link|January 5, 2017 12:01:58 AMReply
When you buy or sell the equity/Future contract of a same company or product, end of the day they will calculate Profit & Loss. In KITE there is possibilities for error. In my experience, I took short position in Aluminium Future contract, I sold 2 lot at different rates and timings and purchased 1 lot to exit short position and kept another 1 lot for tomorrow exit.
i.e, 3 trades in a same day, 1st trade is 1 lot sell, 2nd trade is 1 lot buy and 3rd trade is 1 lot sell. So 2 sell and 1 buy in same day.
1) 1st sell (1 lot) at Rs. 115.80
2) 2nd Buy(1 Lot) at Rs. 115.55
3) 3rd Sell (1 lot) at Rs. 114.90

KITE calculated my P&L as took the average of 2 sell(2 lot), i.e Rs. 115.80 + Rs. 114.90 = 230.7/2 = Rs.115.35, thus P&L is Rs.115.35 - Rs. 115.55 = Rs. 0.20, But, still I have 1 lot to exit(open Position),Now our concern is what is the price of open position ?

As per KITE, price of open position 1 lot is Rs. 114.9(KITE not considered the average price of 2 sold lots i.e Rs. 115.35). This is a big scam. So, updated P&L and open position price in KITE should be watched carefully, otherwise, KITE will suck your hard earned money without any mercy.


1. Pankaj Negi   I Like It. |Report Abuse|  Link|November 19, 2016 12:19:18 PMReply
After getting so many calls from Zerodha support, I opted to open a account in it. I submitted my documents on 28th Oct 2016 and my account is not yet activated till date (19th Nov 2016) - 3 weeks.

Not sure how many more weeks they are going to take for this. Everytime I call their sales representative, I get the same answer -"Sir it will take 2 more days".

As a growing company, I suggest you take care of your customer so that you get reviews and retain them. I am highly pissed with the kind of support I am getting from Zerodha.

Thanks - A frustated Zerodha customer (to be or not)