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Zerodha Complaints

Zerodha Account Opening

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Zerodha is India's leading stockbroker. It is among the largest and most reputed brokers offering online flat fee discount brokerage services to invest in Equity, Currency, Commodity, IPO, Futures & Options, Bonds, Govt. Securities, and Direct Mutual Funds. Zerodha charges Rs 0 brokerage for equity delivery trades and direct mutual funds. For intraday and Futures, it charges flat Rs 20 or 0.03% (whichever is lower) per trade. Further, for Options trades, it charges Flat Rs. 20 per executed orde...

Complaint against Zerodha Broker

Zerodha brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Zerodha customers. The Zerodha complaints report analyzes the Zerodha online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Zerodha broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Zerodha complaint no. report also provides Zerodha’s number of active clients. This shows the growth of the broker year on year.

Zerodha Complaints

Exchange	Financial Year	Total Complaints	Active Clients
NSE	2024-25	181	7,662,920
BSE	2023-24	217	5,749,732
NSE	2023-24	567	7,392,836
BSE	2022-23	127	4,362,520
NSE	2022-23	446	6,392,902
BSE	2021-22	46	3,316,769
NSE	2021-22	543	6,277,434
BSE	2020-21	19	452,471
NSE	2020-21	868	3,602,074
BSE	2019-20	25	451,299
NSE	2019-20	432	1,414,376
BSE	2018-19	24	234,716
NSE	2018-19	265	887,267
BSE	2017-18	28	259,642
NSE	2017-18	339	540,905
BSE	2016-17	10	30,690
NSE	2016-17	99	165,586
BSE	2015-16	3	5,377
NSE	2015-16	25	61,970
NSE	2014-15	17	30,379
NSE	2013-14	8	17,523
NSE	2012-13	7	7,996
NSE	2011-12	4	1,163

Zerodha complaint at NSE

	2024-25	2023-24	2022-23
Active Clients	7662920	7392836	6392902
Complaints	181	567	446
Resolved through the exchange	102	545	389
Non actionable	0	21	22
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	79	0	35
No. of arbitration filed by clients		4	4
Decided by arbitrators in favour of the clients		3	2
Decided by the arbitrators		1	0
Pending for redressal with arbitrators		1	2

Zerodha complaint at BSE

	2023-24	2022-23	2021-22
Active Clients	5749732	4362520	3316769
Complaints	217	127	46
Resolved through the exchange	200	111	46
Non actionable	10	16	3
Advised / Opted for arbitration	0	1	1
Pending for redressal with exchange	9	16	0
No. of arbitration filed by clients	1	0	0
Decided by arbitrators in favour of the clients	1	0	0
Decided by the arbitrators	1	0	0
Pending for redressal with arbitrators	0	0	0

Note:

* Including against its sub brokers, authorised persons, employees, etc.
** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

Zerodha Special Offer

Free stock trading and mutual funds

Free account opening for all people.
Brokerage-free share delivery trades and flat Rs 20 per trade for Intraday & F&O +
Brokerage-free Direct Mutual Fund investment + +
Trade with the best trading platform in India.

This is a limited time offer. Open an instant Zerodha account online and start trading today.

Frequently Asked Questions

1. Is Zerodha good for intraday trading?

Yes, Zerodha is good for intraday trading on 2 counts. First, the brokerage rates are low which allows you to reach break-even fast. Second, the trading software is advanced which makes for fast trading.

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2. What are the charges for Kite online trading software?

There are no charges for Kite trading software. It is available for free to its customers.

Zerodha account opening is free and a Demat AMC of Rs 300 per year. Once the account gets opened, you can start trading through Zerodha Kite by paying applicable brokerage charges and other fees and taxes.

Zerodha also charges a monthly fee for using its API.

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3. Is Zerodha good for beginners?

Zerodha is an online stock broker designed for people who can trade by themselves with no help from the broker. This makes it difficult for beginners who require hand-holding in initial days. Reaching out to Zerodha customer services could be a challenging task.

Zerodha also doesn't offer relationship managers, research & advisory services. Beginners need assistance in picking stocks as well as for placing buy/sell orders where an RM can be valuable.

Zerodha has online education apps, discussion forums and support portal. This helps beginners in learning the stock market as well as the trading tools.

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4. Is Zerodha safe?
Incorporated on 15 August 2010, Zerodha is among the most trusted stockbrokers in India for many reasons, including open and transparent business practices, clear founders' vision, no major violations reported so far, continued investment in technology and zero debt company from day 1.

Zerodha is a genuine and trusted stockbroker. Zerodha Kite provides data safety, and the app doesn't share user data with other companies or organisations.

Reasons why it is safe to trade with Zerodha are listed below:
1. Zerodha has a transparent revenue model.
2. Zerodha offers free equity investments and charges a fee of ₹20 per trade or 0.03% of the transaction value (whichever is lower) for intraday and F&O trades.
3. Zerodha provides various trading platforms, such as:
  
  Kite App- The flagship trading and investment platform of Zerodha. It is used by more than 50 lakh traders and investors who place more than 2 crore orders every day. Zerodha Kite offers data security and the app doesn't share user data with any other company or organisation.
  
  Kite Web Platform- Kite Web Platform is the browser-based version of Zerodha Kite, allowing users to trade and invest directly from their web browsers.
  
  Console- Console provided by Zerodha, is an online back-office platform that grants clients access to various account-related information, reports, statements, and analytics. It is a comprehensive tool for managing and monitoring trading and investment activities effectively.
4. Zerodha's uniform risk management policy doesn't grant any customers special privileges.
5. Zero debt and zero external borrowings.
6. The company is not at risk of credit, as less than 5% of its capital is on loan.
7. Zerodha has been the only broker offering cryptographic TOTP 2FA support for a while
8. The clients-to-complaints ratio is the lowest in the industry.
9. The entire business is regularly audited by NSE, BSE, NSDL, CSDL and SEBI.
10. Zerodha's Nudges are real-time alerts on Kite that warn the user of risks associated with the trade before execution. These warnings are displayed in the order window.
Read more at Is Zerodha Safe?

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Read more about Zerodha

124 Comments

24. Santhosh Melvin

| Link|March 9, 2018 8:38:42 AMReply

It has so many technical issues on PI....They do not have the money to even build their technical team and IT infrastructure I think...So many large investors will lose their money...I think they will move on to some other platform

23. Rahul Kumar

| Link|February 25, 2018 6:34:49 PMReply

My name is Rahul and I''m a beginner
Unfortunately my first experience with Zerodha is too much bad and now I will never ever suggest anyone to choose Zerodha...

Zerodha is a cheater

A/C opening charges has been deducted and procedure is still pending

NOTE ????
My FRIENDS BE AWARE WITH A CALL FROM PRAVEEN KUMAR R FROM BANGALORE
BEFORE PROCEDURE HE CALLS US BUT AFTER DEDUCTION THEY IGNOR OUR CALLS

22. K Mudavadkar

| Link|December 20, 2017 12:30:27 PMReply

@Zerodhaonline my account opening is still pending. my opened ticket ID is 833290. I want my money refund. more than two week still not opened account and nobody responding to emails

22.1. Nup

| Link|January 22, 2018 9:38:52 PM

Zerodha didn''t pick up my document. My a/ c opening process still pending

22.2. Dinesh Jain

| Link|February 20, 2018 11:50:39 AM

Same issue here, I have been waiting since 6 months. They took the account opening charges instantly but the online ekyc verification is taking them more than six months and the interesting thing is they DO NOT want to refund those charges if we want to close the same. Very Very Disgusting SEBI SHOULD interefere and ban Zerodha

21. Tenzin

| Link|February 20, 2018 9:43:10 AMReply

Crook and fraud. Had lost 25 lacs in two months due to their poor server and bad service and crook. I an going to file a FIR case

20. Venkat

| Link|February 19, 2018 1:02:13 PMReply

Friends, I have traded with more than 10 brokers and i have never seen broker like Zerodha who will close its clients positions with out following Exchange Policy on Margin Shortfall. Just for the sake of less brokerage purpose going to zerodha and loosing huge loss in one trade makes very bad, I cant even imagin how Zerodha follow their own policy suitable to them. Even i have experienced missing trades after few hrs . when asked they ask for proof. are we suppose to take screenshots for every trade we make and keep taking screenshot of tradebook and order book ? I even face once when Zerodha did both buy and sell and telling me they are closing positions since tomorrow is expiry date for commodity. I simply asked for that you have to do either buy or sell and not both buy and sell.. dont you see you are trading both buy and sell in my account with our my permission ? no answer . after raising complaint with NSE loss money was given to me back. Its worst trading broker

19. Amit

| Link|February 13, 2018 3:41:55 PMReply

Hi
Very bad experience I have purchesed 20,2,40 share in 3 lot each lot was at deferent price
But Zerodha settled average price higher and extra amount debited ₹229.80 from my equity fund.
Several time made call to customer care but yet not resolved

18. heena

| Link|February 11, 2018 1:30:25 PMReply

मैंने करीब 10:50am को Brecket order (zerodha) में ट्रेड लिया था, 2000 quantity @ 800 limit price, sl@2, target @5 with trailing sl@1, . लेकिन अचानक share price नीचे चला गया ,, didn`t hit stoploss & automatically buy/sell signal generate होता गया (total 59 trades got executed at the same time i.e. 10:50:55 am) जिसकी वजह से मुझे 12000 रुपये का लॉस हुआ है,, i called zerodha customer care & mailed@ support@zerodha.com but didn`t get solution,instead got worst experience with zerodha customer care service,, they just don`t give importance to their customers,, please don`t open an account with zerodha instead open with upstox .

18.1. Yavnish Parashar

| Link|February 12, 2018 10:48:14 AM

My experience is not good... I wasted my 300/- registration fee on them.

17. Dr. Munishwar

| Link|February 8, 2018 3:19:48 PMReply

I requested the customer support to help me open an account and I got an email from Mr Alamgir Haque mentioning a link to open an account. It was a link for payment of Rs 500 with Demat & Commodities both ticked by default. After payment of Rs 500 was referred to web page to fill my details which stopped at aadhar validation as my mobile number & email was not registered in aadhar database. I promptly emailed Mr Haque to help me and I received a call after a couple of hours to inform that they will open both commodity and demat account despite me requesting him that I wanted only demat & if account cant be opened then i am refunded my money. To my surprise i am told its my problem that i paid and i better take both accounts or do as I like. I have never seen such an unprofessional attitude. thank god i learnt about them at the outset. Though i got duped and lost Rs 500 but i am sure it has saved me mental agony and a couple of thousand for sure. I will never advise anyone to open an account with such a "reputed" company.

16. Ankush

| Link|February 7, 2018 6:23:08 PMReply

This is not good company to open an account.
They have lots of issue in there system.
Every now and then there is issue with kite, trading and reports.
Very unskilled support from them.
I would say worst support.

15. Raj

| Link|January 22, 2018 9:48:55 PMReply

Zerodha is fraud discount broker
Zerodha having worst service I have ever gone throughout. Plz stay away from zerodha
Thanks

14. Shiva Shrivastava

| Link|January 7, 2018 10:10:48 AMReply

They are literally the definition of ''SCAM'' please stay away, there apps dont work, they have hidden charges, which they will do anything to hide, they dont keep proper records, neither in P&L nor in contracts, their support system is as their name Zero, when asked with a technical query, they every time dodge it. Im removing my account, please dont go by their name, they dont discount anything, please stay away, you are better off giving more brokerage charges to someone who at least gives you proper P&L.

13. Ankit

| Link|December 27, 2017 6:50:04 AMReply

Submitted my POA doc to zerodha on 23rd dec and still it is pending. Each and every time when i mail them all they want is more 24 to 48 hours. Will strongly recommend not to go with zerodha.

Wanted to know another discounted broker if anyone can suggest me?

12. victim of worst service

| Link|December 23, 2017 8:07:33 AMReply

Zerodha apps are more for looks and namesake.. i have closely watched for nearly 4 years and have precisely learned that Their applications fail to work exactly during important and peak times. on 22 Dec market spiked up.. unfailingly all their apps Kite, Kite3 and Pi failed to work and get data since morning 9.17 till around 1 PM after which some of the stocks had live data and for rest of the stocks there were no data.
i tried calling then more than 20 times at this time and nobody picked call .. they kept my call on hold for more than 5 min each time.
Now, guys you tell me.. what should more a trader can do when all communications fail? still stick to this broker ? no way.. i dont want to risk my money and business for their low quality infrastructure.
my mails had cold response stating that some issues were there but resolved..
they just dont have sense of seriousness of stock market business to clients. i seriously doubt like another reviewer below stating that they are doing all these for their benifit.. they dont want clients to trade during important and crucial times and they want to take this oppurtunity.

11. Arvind

| Link|December 22, 2017 8:00:46 PMReply

There are lots of bug in there KITE app (Software). You will in lots of trouble with there contract notes of your daily transaction (Contract notes provided by them is not much clear, if you want to check them you have to recalculate each and every transaction).

Lots of bug in there KITE software:
Very frequently they are showing inconsistent price (Some times High from actual and some times Low from your actual price). So, there is always a chances of loss due to inconsistent information.

10. Lukhmaan Khan

| Link|October 27, 2017 11:53:48 AMReply

I had a issue of stop loss getting triggered at wrong price. After logging complaint i have not received any resolution. Before opening account I had read many such negative issues of orders getting executed at wrong price but never thought I would be victim. They even a huge price.

9. Anshu Kumar

| Link|October 2, 2017 9:14:33 PMReply

Hidden Charges in Zerodha
While Account Opening Zerodha, does not say about charges for mobile no upadation.
Once, I became customer, Zerodha asks to pay Rs. 50 + taxes for updating mobile no. I am not sure how many other hidden charges are there in Zerodha.

8. sanjay soi

| Link|September 19, 2017 12:32:52 PMReply

A totally unprofessional approach by company.

I opened Demat account in the name of on saturday. I gave time to pick up documents in AN of Monday ie 18 Sep 17. I got a confirmatory call from relationship officer in the morning that someone will come. I immediately sent my location for ease of finding the place and land line number too.

Nobody turned up then i again reminded the relationship officer that i am now leaving the office and gave the residence address. I got confirmation of the message but no responese from Pick up individual.

Got a call around 1930 that he will be able to come in the morning since office time is over and he will be there before 0800 hrs. I called up at 0810 hrs his response - "Sir I am still at home."

Can you imagine of more unprofessional approach for this even at the beginning of the relationship. I conveyed to relationship manager that this shows how the company will be behaving subsequently also and i am not interested in continuing with the account. The response was very cold and showed no interest in pursuing the case.

Having seen the comments above I am thanking my stars that I am not going ahead with opening the account.

7. Raunak Bajaj

| Link|November 11, 2016 8:27:16 AMReply

You can rely that their software specially kite will never work on crucial days when you have volatility. I dont know why did i open an account with them. third class software infrastructure

7.1. raju

| Link|August 9, 2017 12:33:33 PM

zerodha partner program is totaly fool I lost 2lak expenses

Zerodha Partner i payed them 25000 rs Zerodha brokership .. after paying thy teling office want, but i hav takn office for rent the office rent cost is 15000 rs but i tkn, , later thy told emplyee want to pkup form, only 100 rs thy give for pkup 1 form, , 1st thy told me all city demat form pkup thy give me, , but later there zerodha customer care telling to customer to send courier to zerodha direct, , thy not giving me leds all city only wekly 1 or 2 pkup thy giving and only 20 % brokerage sharing, , before paying thy told thy give all totoal leds city, , now a days thy r opepning online demat ac, , , totoal fek hai Partner, , if i goon to pkup form if customer not three 1 to 3 time i have to pkup 1 form i lost petrol 300 rs i zerodha give only 100 rs ..i lost 2 lak in office all expenses, , and so dont take Zerodha Partner office

6. CSN Murty

| Link|April 30, 2017 11:45:52 AMReply

Friends, I am a recent victim from the company. I had not noticed that they had debited my account with with 65K. I lost more than one lakh in the month of April, 2017.
when I complained they are not responding and asking me to submit proofs.I submit the case as under
I had one open sell future position for 1 lot in DLF @175.50(May expiry). One day I sold one position on intra day basis @ 160 and bought @159.10 making Rs.4500/- I repeated the same for 4 times thinking that I made Rs.4500 each time for 4 times (Intra-day MIS basis) to my shock on 26th April, their back office confirms that I made a loss of Rs65000/- and surprisingly the average of the sale position of DLF has jumped by more than 20 rupees and was showing in positional profit at the time of normal trading hours. I have not noticed the change in the price and closed the position at a profit of Rs 5000/- and then started questioning the company while it was too late. They robbed me of for Rs65000/- in one instance and on earlier occassion for more than 25000/- in another incident. Net net it apears that I lost more than Rs1 lakh by now they are yet to respond to my querry and are asking me to submit proof to my claim of having done DLF intra-day transactions. How do we produce claims. It appears that they are not safe people to trade with. I am willing to close my account as soon as possible I have two open positions and few in holdings. Kindly exercise caution. We should not go by the less or no charges for trading but we may lose our money in total as opined by few others. My case is a very latest case.

5. Santanu Chakrabarti

| Link|March 28, 2017 6:10:47 PMReply

Luckily with minimum loss, I came out! I am a NRI! yesterday(27.03.17), I was trying to open my zerodha account online! I put my name,email id, contact mobile no. (nri number only), PAN no., then submit, then payment page for Rs. 500 came, made the payment and after that call came from zerodha, bangalore that I can not open account online as I am a NRI! I asked, then why u kept the provision to apply by NRI too as it was taking full 14 digit mobile number! If the application is for resident only, 10 or 11 digit maximum would be accepted! they have no answer but trying to justify wrongly! I understood something fishy! when I told to return my money , he(One namely Karthik) told, its not a problem as its zerodha! yes, its zerodha as after sending mail to them for return of my Rs. 500 , i have got no reply though they were writing to me for closing of my earlier demat account and open it in zerodha, keeping same earlier PIS! When i asked how it will happen when u r closing earlier demat but keeping PIS, they had no reply in that too! God saved me from these fraudsters!

Zerodha Complaints

Complaint against Zerodha Broker

Zerodha Complaints

Zerodha complaint at NSE

Zerodha complaint at BSE

Zerodha Special Offer

Free stock trading and mutual funds

Frequently Asked Questions

1. Is Zerodha good for intraday trading?

2. What are the charges for Kite online trading software?

3. Is Zerodha good for beginners?

4. Is Zerodha safe?

124 Comments