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Zerodha Complaints

Zerodha Account Opening

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Zerodha is India's leading stockbroker. It is among the largest and most reputed brokers offering online flat fee discount brokerage services to invest in Equity, Currency, Commodity, IPO, Futures & Options, Bonds, Govt. Securities, and Direct Mutual Funds. Zerodha charges Rs 0 brokerage for equity delivery trades and direct mutual funds. For intraday and Futures, it charges flat Rs 20 or 0.03% (whichever is lower) per trade. Further, for Options trades, it charges Flat Rs. 20 per executed orde...

Complaint against Zerodha Broker

Zerodha brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Zerodha customers. The Zerodha complaints report analyzes the Zerodha online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Zerodha broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Zerodha complaint no. report also provides Zerodha’s number of active clients. This shows the growth of the broker year on year.

Zerodha Complaints

Exchange	Financial Year	Total Complaints	Active Clients
NSE	2024-25	84	7,884,365
BSE	2023-24	217	5,749,732
NSE	2023-24	567	7,392,836
BSE	2022-23	127	4,362,520
NSE	2022-23	446	6,392,902
BSE	2021-22	46	3,316,769
NSE	2021-22	543	6,277,434
BSE	2020-21	19	452,471
NSE	2020-21	868	3,602,074
BSE	2019-20	25	451,299
NSE	2019-20	432	1,414,376
BSE	2018-19	24	234,716
NSE	2018-19	265	887,267
BSE	2017-18	28	259,642
NSE	2017-18	339	540,905
BSE	2016-17	10	30,690
NSE	2016-17	99	165,586
BSE	2015-16	3	5,377
NSE	2015-16	25	61,970
NSE	2014-15	17	30,379
NSE	2013-14	8	17,523
NSE	2012-13	7	7,996
NSE	2011-12	4	1,163

Zerodha complaint at NSE

	2024-25	2023-24	2022-23
Active Clients	7884365	7392836	6392902
Complaints	84	567	446
Resolved through the exchange	21	545	389
Non actionable	1	21	22
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	62	0	35
No. of arbitration filed by clients	0	4	4
Decided by arbitrators in favour of the clients	0	3	2
Decided by the arbitrators	0	1	0
Pending for redressal with arbitrators	0	1	2

Zerodha complaint at BSE

	2023-24	2022-23	2021-22
Active Clients	5749732	4362520	3316769
Complaints	217	127	46
Resolved through the exchange	200	111	46
Non actionable	10	16	3
Advised / Opted for arbitration	0	1	1
Pending for redressal with exchange	9	16	0
No. of arbitration filed by clients	1	0	0
Decided by arbitrators in favour of the clients	1	0	0
Decided by the arbitrators	1	0	0
Pending for redressal with arbitrators	0	0	0

Note:

* Including against its sub brokers, authorised persons, employees, etc.
** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

Zerodha Special Offer

Free stock trading and mutual funds

Free account opening for all people.
Brokerage-free share delivery trades and flat Rs 20 per trade for Intraday & F&O +
Brokerage-free Direct Mutual Fund investment + +
Trade with the best trading platform in India.

This is a limited time offer. Open an instant Zerodha account online and start trading today.

Frequently Asked Questions

1. Is Zerodha good for intraday trading?

Yes, Zerodha is good for intraday trading on 2 counts. First, the brokerage rates are low which allows you to reach break-even fast. Second, the trading software is advanced which makes for fast trading.

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2. What are the charges for Kite online trading software?

There are no charges for Kite trading software. It is available for free to its customers.

Zerodha account opening is free and a Demat AMC of Rs 300 per year. Once the account gets opened, you can start trading through Zerodha Kite by paying applicable brokerage charges and other fees and taxes.

Zerodha also charges a monthly fee for using its API.

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3. Is Zerodha good for beginners?

Zerodha is an online stock broker designed for people who can trade by themselves with no help from the broker. This makes it difficult for beginners who require hand-holding in initial days. Reaching out to Zerodha customer services could be a challenging task.

Zerodha also doesn't offer relationship managers, research & advisory services. Beginners need assistance in picking stocks as well as for placing buy/sell orders where an RM can be valuable.

Zerodha has online education apps, discussion forums and support portal. This helps beginners in learning the stock market as well as the trading tools.

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4. Is Zerodha safe?
Incorporated on 15 August 2010, Zerodha is among the most trusted stockbrokers in India for many reasons, including open and transparent business practices, clear founders' vision, no major violations reported so far, continued investment in technology and zero debt company from day 1.

Zerodha is a genuine and trusted stockbroker. Zerodha Kite provides data safety, and the app doesn't share user data with other companies or organisations.

Reasons why it is safe to trade with Zerodha are listed below:
1. Zerodha has a transparent revenue model.
2. Zerodha offers free equity investments and charges a fee of ₹20 per trade or 0.03% of the transaction value (whichever is lower) for intraday and F&O trades.
3. Zerodha provides various trading platforms, such as:
  
  Kite App- The flagship trading and investment platform of Zerodha. It is used by more than 50 lakh traders and investors who place more than 2 crore orders every day. Zerodha Kite offers data security and the app doesn't share user data with any other company or organisation.
  
  Kite Web Platform- Kite Web Platform is the browser-based version of Zerodha Kite, allowing users to trade and invest directly from their web browsers.
  
  Console- Console provided by Zerodha, is an online back-office platform that grants clients access to various account-related information, reports, statements, and analytics. It is a comprehensive tool for managing and monitoring trading and investment activities effectively.
4. Zerodha's uniform risk management policy doesn't grant any customers special privileges.
5. Zero debt and zero external borrowings.
6. The company is not at risk of credit, as less than 5% of its capital is on loan.
7. Zerodha has been the only broker offering cryptographic TOTP 2FA support for a while
8. The clients-to-complaints ratio is the lowest in the industry.
9. The entire business is regularly audited by NSE, BSE, NSDL, CSDL and SEBI.
10. Zerodha's Nudges are real-time alerts on Kite that warn the user of risks associated with the trade before execution. These warnings are displayed in the order window.
Read more at Is Zerodha Safe?

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124 Comments

44. krishnamurthy GN

| Link|September 21, 2018 4:36:11 PMReply

Number one 420, Chuty,s Company, because too good time this people blocked Pay in * gate way*, in that time if gate way was open we get it 1: 20 times profit....

43. DEVENDRA Thota

| Link|September 16, 2018 10:12:34 PMReply

Very poor service from back-end team zerodha. Online account opened on 25 aug and payment done documents sent to headoffice till date demat account not activated all trade transactions are getting rejected. When called to zerodha they say to raise tickets accordingly queries will be resolved. But till date nothing has solved from back-end zerodha team self closes the ticket with resolving the issue. This is service of discount broker. Request all to think twice before approaching discount brokers. It's better to approach a charged broker to ensure all paper work and technical flow is ensured smoothly on time.

42. Karthee Sangamesh

| Link|September 16, 2018 1:40:19 AMReply

I have raised a ticket of trading. On Friday it showed me profit, I took a screen shot on mobile. I took a screen shot on Saturday on mobile the figures are changed and showing it loss. Now again on Sunday I took another screen shot of positions. It's showing again loss whine should we approach plz guide me

41. Sachin Goyal

| Link|September 7, 2018 1:56:48 PMReply

I want to inform you, when I opened Demat Account in Zerodha on 20.08.2018 & paid Rs.500/- for it by online banking, then I was paid twice by mistake, which I confirmed to Mr. Gautham (Representative of ZERODHA) on phone. And they have assured that Rs.500/- will be send back in your bank account. But I have not received my refund Rs.500/- till date. I have talk also to customer care too many time, but matter is still pending.

40. Porkodi

| Link|September 6, 2018 6:58:19 AMReply

Yesterday I placed a BO order on Balkrishind and they have rejected my SL order associated with this trade during the server issue. I could not exit the trade by any means and customer care is not available to exit my position from back-end. It is an MIS order and it is still in my positions. I cannot take this loss. It is a huge money for me.

39. PRAKASH M

| Link|September 5, 2018 11:32:47 PMReply

Today i had huge loss bcoz of Zerodha. I cancelled my order of PVR Sell BO..But still it taken order & went up & made me huge loss around 10000..& still that not squared off & carried tomorrow..these bloody people giving silly reasons- server problem..agar paisa loss ho gaya to uska baap dega ka kya,,???

38. Abhilash

| Link|September 5, 2018 4:58:09 PMReply

Today on sep 5th , i placed muthootfinance buy order (bracket) and later exited the trade using a sell order. During this time zerodha went offline but there was a sell order which was still open even though my trade was closed. I tried many times to cancel and exit that but the order dint go. Later when the stock hit the price this sell order got executed automatically and has incurred huge losses for me. There hasd been a serious issues with zerodha every now and then but today i got huge losses with this.I would like to know if this loss which i am seeing is by mistake if not i want zerodha to recover these for me.

37. Neelam

| Link|September 5, 2018 4:33:35 PMReply

Seriously regretting joining zerodha. Today on 5th sept, i have lost some bucks because of auto squareoff at 3:00.pm, which would have been profit if the squareoff took place as per usual time because my target price would have been achieved at 3:17 p.m. A loads of thumbs down for this platform. Do u have any provisions for compensating or zerodha management only believes in snatching customers money.

36. Deepak Gupta

| Link|August 28, 2018 8:35:34 PMReply

Sometime,i guess there is technical issue while transfer a money from demat account to bank account.And second executives of zerodha.com don.t have knowledge about stock market.whenever I ask them about any shares or and any segment,so most of the time,they provide me ashlata narvekar no,when I call on her no.so she directly shout me over my face,she thing I am trying to propose her,she say directly don,t call me,if want to know anything,please send me message on my mail.

35. Chandra Shekhar

| Link|June 19, 2018 7:39:54 PMReply

There is a SEBI rule that all the funds lying unused by the Brokers need to be transferred back to the Clients Bank Account.

1st time Zerodha bought overnight liquid funds on my name without informing me. I was shocked how the transaction is executed with Bank of Baroda Mutual Funds something. when I asked Karvy they directed me towards Bank of Baroda. Later when I asked Bank of Baroda how the transaction was executed they were not providing me the details. I mentioned it clearly that I will raise the complaint against them. Later I got the response that Zerodha executed the order. When I raised the issue with Zerodha, Zerodha blamed me that you chose the option that the money should be put in the Liquid Funds on my profile page. In face I never access my profile page. They created the radio buttons and they themselves chose the option and put the blame on me.

Later I gave them the benefit. It's ok. I will put the option refund my money in my account each quarter.

2nd time - Today one guy called me from Belgaum Branch and talked causally that do you trade regularly. I said if you are Zerodha Employee, you should be knowing it. He suggested to put money in Liquid Funds, I told him I don't do that. I only buy and sell options. So he said bye.

Later I got the SMS from Zerodha, that As per your instructions your money is invested in Liquid Funds, although the Funds will be available to trade.

I already made clear to Zerodha, that I don't want my name to be in everyone's book that I bought Funds... and don't give my personal details to anyone. Just refund the money each quarter and I will bring it back.

But today Zerodha again bought Liquid Funds on my name with Reliance Mutual Funds.

This is how Zerodha is operating now a days.

IF you have a Zerodha account. You have to be careful.

34. Praveena

| Link|May 23, 2018 2:27:41 PMReply

Even after multiple escalations Zerodha is not enabling the option to continue to open the account. They are asking to make payment again, while they have already showed that they have received the payment. I requested that if they are not able to enable opening the account, then they can refund the amount, but they are not responding.
First they tried to cheat saying, if the payment is more than 60days prior they cannot process it. But when I provided proof of payment and the escalation mails which was less than one month from the payment date, they tried other excuses.
I have clearly told them that if they cannot open the account with the payment already received, I would first need the refund as I am not sure if their systems can handle payment processing correctly. I will not make any further payments.
Also, they have informed that they do not have the ability to collect the forms offline from my current location of work.
As a result, I do not have any other option than to receive the refund. Please help get the refund of the money.

33. Praveena

| Link|May 23, 2018 2:12:52 PMReply

Not refunding the amount collected stating open account online in just few clicks. They collected the payment but the website does not allow to proceed further without making payment again. Its been nearly 2 months that I am following up and they are not refunding my amount a or opening the account.
The ID on the payment page against my PAN which was shared by the support team shows : P1536014

32. KSS

| Link|May 2, 2018 8:08:29 PMReply

Guys, zerodha shutdown business, please avoid to open account with discount broker, they are cheated customer even they are not refund clients payout, in a year 3 discount broker shutdown business, please be aware and open account with professional broker like
KARVY STOCK BROKING, they are offer low brokerage, quality service, technical advise, good human being , also they manage your mutual fund, pms, pancard, AADHAR card service
KARVY is a good brand name, there advise and service is super duper, please Don't trapped in discount brokers trap,
Go with KARVY they are good professional broker.

31. Md Ameeruddin

| Link|April 26, 2018 10:32:33 AMReply

Hi ,I m Ameer from hyderabad.
Why you taken settlement value for amount 3197.77,unnecceraly.

30. Kedar Nath Agrawal

| Link|April 24, 2018 9:14:10 AMReply

Avoid Zerodha at all. Worst Management. Poor Back office. I lost huge amounts due to their poor responses and software. Lot of letters were written to them and ultimately make the ledger balance zero and trying to close the account. You will loose heavily in long run if you open account with them. I opened account in October 2017 and lost heavily. When I withdrawas my total available fund with them then they made an illegal charges of Rs.1,453- in my account stating as Insuffficient Margin Penalty by Exchange. It is the ultimate duty of all the Brokerage houses to transfer the fund after taking the sufficient margin. Moreover if any extra marging was required then on a phone call any client can transfer the funds in their ledger. I have written complaint to NSE regional office Kanpur for this illegal debit and they are verifying the same.

29. Bless t anto

| Link|March 14, 2018 12:42:51 AMReply

I too lost money today due to technical glitch in bracket order…when I contacted the support team the simple said sorry and when I questioned them they shouted at me and disconnected my call

29.1. Aastha

| Link|April 12, 2018 10:49:37 PM

File a complaint with exchange and Sebi. You will get your compensation.

28. Paresh Patil

| Link|April 5, 2018 2:19:25 PMReply

Worst Broker,

NO proper management, No Professionalism.

Avoid Zerodha, my personal experience.

27. Pinku TS

| Link|March 13, 2018 11:45:59 AMReply

Today i placed a sell BO with Zerodha,, and only sell order placed and stop loss and square off gets cancelled. When i realized this, i already lost 14K. When contacting the customer care support, they treat this as trivial issue , and told its technical issue, and they cant do any thing whatever koney i lost is lost.

27.1. yogesh kumar

| Link|March 13, 2018 9:40:42 PM

hey same happend with me..even my order could not squared off at 3.20 n my shares are now in short selling..will it be auctioned now?

26. Harsha

| Link|March 13, 2018 7:51:16 PMReply

Please stay away from this stupid brokerage.
There are a hell lot of issues in zerodha kite, today I placed a buy order in BO then only I was able to see the numbers on the site but I didn''t have any control over it. I called customer care many times but that too busy. Meanwhile I lost 10k.
I mailed to support team regarding the issue they replied that it a technical issue and later they squared off my position in MIS. I would have make some profit but instead ended up in loss.
Don''t spend ur hard earned money on this weird brokerage.

25. Abys

| Link|March 9, 2018 11:59:26 PMReply

Zerodha is a cheat. I faced couple of issues with zerodha, I am a day trader and with zerodha for 6 months now. Today I faced an issue while doing commodity crudeoil trade. I placed an order for 1lot at 3985 which got executed and was showing in my Account under positions. Suddenly there was a movement in crude and it went to 4020. So I went to book a profit suddenly I didn''t see the my position taken. In fact it showed that my trade was not executed at all. Its hight of cheating.

Zerodha Complaints

Complaint against Zerodha Broker

Zerodha Complaints

Zerodha complaint at NSE

Zerodha complaint at BSE

Zerodha Special Offer

Free stock trading and mutual funds

Frequently Asked Questions

1. Is Zerodha good for intraday trading?

2. What are the charges for Kite online trading software?

3. Is Zerodha good for beginners?

4. Is Zerodha safe?

124 Comments