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Zerodha Complaints

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Zerodha is India's leading stockbroker. It is among the largest and most reputed brokers offering online flat fee discount brokerage services to invest in Equity, Currency, Commodity, IPO, Futures & Options, Bonds, Govt. Securities, and Direct Mutual Funds. Zerodha charges Rs 0 brokerage for equity delivery trades and direct mutual funds. For intraday and Futures, it charges flat Rs 20 or 0.03% (whichever is lower) per trade. Further, for Options trades, it charges Flat Rs. 20 per executed orde...

Complaint against Zerodha Broker

Zerodha brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Zerodha customers. The Zerodha complaints report analyzes the Zerodha online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Zerodha broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Zerodha complaint no. report also provides Zerodha’s number of active clients. This shows the growth of the broker year on year.

Zerodha Complaints

Exchange	Financial Year	Total Complaints	Active Clients
NSE	2024-25	181	7,662,920
BSE	2023-24	217	5,749,732
NSE	2023-24	567	7,392,836
BSE	2022-23	127	4,362,520
NSE	2022-23	446	6,392,902
BSE	2021-22	46	3,316,769
NSE	2021-22	543	6,277,434
BSE	2020-21	19	452,471
NSE	2020-21	868	3,602,074
BSE	2019-20	25	451,299
NSE	2019-20	432	1,414,376
BSE	2018-19	24	234,716
NSE	2018-19	265	887,267
BSE	2017-18	28	259,642
NSE	2017-18	339	540,905
BSE	2016-17	10	30,690
NSE	2016-17	99	165,586
BSE	2015-16	3	5,377
NSE	2015-16	25	61,970
NSE	2014-15	17	30,379
NSE	2013-14	8	17,523
NSE	2012-13	7	7,996
NSE	2011-12	4	1,163

Zerodha complaint at NSE

	2024-25	2023-24	2022-23
Active Clients	7662920	7392836	6392902
Complaints	181	567	446
Resolved through the exchange	102	545	389
Non actionable	0	21	22
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	79	0	35
No. of arbitration filed by clients		4	4
Decided by arbitrators in favour of the clients		3	2
Decided by the arbitrators		1	0
Pending for redressal with arbitrators		1	2

Zerodha complaint at BSE

	2023-24	2022-23	2021-22
Active Clients	5749732	4362520	3316769
Complaints	217	127	46
Resolved through the exchange	200	111	46
Non actionable	10	16	3
Advised / Opted for arbitration	0	1	1
Pending for redressal with exchange	9	16	0
No. of arbitration filed by clients	1	0	0
Decided by arbitrators in favour of the clients	1	0	0
Decided by the arbitrators	1	0	0
Pending for redressal with arbitrators	0	0	0

Note:

* Including against its sub brokers, authorised persons, employees, etc.
** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

Zerodha Special Offer

Free stock trading and mutual funds

Free account opening for all people.
Brokerage-free share delivery trades and flat Rs 20 per trade for Intraday & F&O +
Brokerage-free Direct Mutual Fund investment + +
Trade with the best trading platform in India.

This is a limited time offer. Open an instant Zerodha account online and start trading today.

Frequently Asked Questions

1. Is Zerodha good for intraday trading?

Yes, Zerodha is good for intraday trading on 2 counts. First, the brokerage rates are low which allows you to reach break-even fast. Second, the trading software is advanced which makes for fast trading.

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2. What are the charges for Kite online trading software?

There are no charges for Kite trading software. It is available for free to its customers.

Zerodha account opening is free and a Demat AMC of Rs 300 per year. Once the account gets opened, you can start trading through Zerodha Kite by paying applicable brokerage charges and other fees and taxes.

Zerodha also charges a monthly fee for using its API.

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3. Is Zerodha good for beginners?

Zerodha is an online stock broker designed for people who can trade by themselves with no help from the broker. This makes it difficult for beginners who require hand-holding in initial days. Reaching out to Zerodha customer services could be a challenging task.

Zerodha also doesn't offer relationship managers, research & advisory services. Beginners need assistance in picking stocks as well as for placing buy/sell orders where an RM can be valuable.

Zerodha has online education apps, discussion forums and support portal. This helps beginners in learning the stock market as well as the trading tools.

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4. Is Zerodha safe?
Incorporated on 15 August 2010, Zerodha is among the most trusted stockbrokers in India for many reasons, including open and transparent business practices, clear founders' vision, no major violations reported so far, continued investment in technology and zero debt company from day 1.

Zerodha is a genuine and trusted stockbroker. Zerodha Kite provides data safety, and the app doesn't share user data with other companies or organisations.

Reasons why it is safe to trade with Zerodha are listed below:
1. Zerodha has a transparent revenue model.
2. Zerodha offers free equity investments and charges a fee of ₹20 per trade or 0.03% of the transaction value (whichever is lower) for intraday and F&O trades.
3. Zerodha provides various trading platforms, such as:
  
  Kite App- The flagship trading and investment platform of Zerodha. It is used by more than 50 lakh traders and investors who place more than 2 crore orders every day. Zerodha Kite offers data security and the app doesn't share user data with any other company or organisation.
  
  Kite Web Platform- Kite Web Platform is the browser-based version of Zerodha Kite, allowing users to trade and invest directly from their web browsers.
  
  Console- Console provided by Zerodha, is an online back-office platform that grants clients access to various account-related information, reports, statements, and analytics. It is a comprehensive tool for managing and monitoring trading and investment activities effectively.
4. Zerodha's uniform risk management policy doesn't grant any customers special privileges.
5. Zero debt and zero external borrowings.
6. The company is not at risk of credit, as less than 5% of its capital is on loan.
7. Zerodha has been the only broker offering cryptographic TOTP 2FA support for a while
8. The clients-to-complaints ratio is the lowest in the industry.
9. The entire business is regularly audited by NSE, BSE, NSDL, CSDL and SEBI.
10. Zerodha's Nudges are real-time alerts on Kite that warn the user of risks associated with the trade before execution. These warnings are displayed in the order window.
Read more at Is Zerodha Safe?

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Read more about Zerodha

124 Comments

64. Rahul prasad

| Link|March 9, 2019 3:59:55 PMReply

My name is rahul prasad, i just start trading from zerodha , i buy suzlon energy share @7.15 rs and sell my share @7.75 rs . But when i sell my share, it give @6.80 /share.
Why??

63. HEMAL Patel

| Link|February 28, 2019 10:21:27 AMReply

Today at 11:19 am& 11:21am at 20.6 & 19.3 rs I bought 2 lot of nifty 10800 PE . When I sell at 107 RS at12:10pm I am unable to sell due to zerodha technical error(attached screenshot) Then I call number of times to call support number.but you guys are not responding .one time you pick up the call and after 07:00 min.waiting then you cut the call. Due to this my profit down from 13162.50 rs to 6607.50rs. So who will bear this loss? This is now frequent issue from zerodha.

62. Prasenjit Sinha

| Link|February 27, 2019 6:07:43 PMReply

Every month I am facing 2/3 times technical problems in Zerodha.Today it was very difficult to exit from my position and modify option also... Before 10.30 I enter intraday buy position in yes bank today in co...when market crush start due to indo Pak war situation I failed to exit with several times attempt ..my stop loss hit occure....I faced big loss today due to only Zerodha technical fault....my question to Zerodha authority when you are unable to give service property then why you execute order in that day? Who will take responsibility for my loss?? .....

61. sam

| Link|February 27, 2019 3:05:58 PMReply

Worst platform.....Happend in May 03,2018....today again the same issues. .......i am unable to put trades nor able to square off on such panic day. At one point of time my accounts shows margin of 1.05 Cr??? At the down time if u call them .... no one response on that. You cannot execute any trade. Also they dont allow to sale any options. ....No reason for that. Not recommended to any one

61.1. rakesh

| Link|February 27, 2019 6:05:24 PM

worst platform for trading .. I have faced loss due to technical problem of zerodha .. i face this 3 times in high volume day ...

60. ashish jain

| Link|February 27, 2019 1:43:55 PMReply

Complaint to Zerodha
I was placing BO order to short sell 200 TCS at about 9:30 AM at that TCS was quoting around 2034, but my order had executed at 9:45 AM @ 2023. After that also, I was not able to exit the position when TCS was quoting around 2027 to 2030. At that time, the kite was not taking any order and position was also not shown. So, I incurred a loss of 4200 rs. Kindly reimburse the said amount.

How should I complain this at NSE

60.1. nagaraj

| Link|February 27, 2019 2:58:07 PM

These guys from ZERODHA will never learn, they are now focussed more on introducing new APPS, and extract more feees,
They are least bothered about the whole trading platform going down and cauusing lakhs and crores of rupees to futures/options traders ,
Guys, just shift from this zerodha to some other

59. Chandra Shekhar K

| Link|February 27, 2019 8:54:17 AMReply

bloddy zerodha too much delay in executing orders and after that validation pending,we will be not sure when it will execute also once u buy again to sell its not accepting, what the hell almost daily same problem. soon this platform will close i believe if this is the way operate.
also there nonsense pi software is not working without any info

59.1. avishek das

| Link|February 27, 2019 11:02:11 AM

they are protecting the big players time and again almost daily and betraying the retail investors like us. they have lost their credentials. nitin must reply and resolve it. somebody is there in zerodha team who has been bribed. find out him.

58. saroj prasad allam

| Link|February 27, 2019 8:44:43 AMReply

I have placed an order not able to exit as the system has got some technical issue. Will the Zerodha pay for my loses.

57. Bhavana

| Link|February 24, 2019 7:49:00 PMReply

I already completed all the formalities of opening account but when i open my id to check the growth... Its show your form is rejected i dont know why... And i already make my payment

56. Ranjan Kumar

| Link|February 6, 2019 10:27:33 AMReply

Zerodha is doing fraud with their customer.
Today I sold 2000,1000 share of Dish TV putting stop stop loss of rs 1.
But stop loss hitted at .90 and .40.
When my order was executed at that time SL shows correct what i have putted but after some time SL triggered automatically.

Thanks
Ranjan

55. Ankush Sharma

| Link|February 5, 2019 9:30:51 AMReply

I was purchase a share of India bulls in high price but market is going down after purchase then I sell the same but I have purchase this again after lower price but my stock avg price is showing 743. please check and update on priority. and confirm

54. Akash Bhagat

| Link|February 1, 2019 7:00:27 PMReply

I was buy stock in crudeoil mini fut feb cover order at 03.06.17. pm. at limit price 3826 and my stop lose is 3816, my stop lose is triggerd at 06.58.20.pm without reaching that price. I dont know how its possible. I want full explaination about it. is there any system error.. I loose my money..so zerodha give the ans. to me. why thise is happen.

53. Sudhir Kumar

| Link|January 31, 2019 6:30:41 PMReply

They are not allowing trade in most of the bank nifty strike prices. One week ago, they were allowing trade only in strike prices between 26200 and 26800. In such cases hedging of positions is not possible and chances of loss are huge.

52. ARVIND MAGARDE

| Link|January 7, 2019 8:27:51 PMReply

महोदय जी आज सुबह आपके kite एप के काम ना करने के कारण मुझे 32000 रुपए का लॉस हुआ है ये ग्राहक सेवा मे कमी एव धोखाधाड़ी का मामला लगता है मुझे मेरा लॉस वापस किया जाए क्योकि आपकी टेक्निकल प्रॉब्लम के कारण मे अपने स्टॉक सेल नही कर पाया यदि आप मेरी समस्या का समाधान नही करते है तो मुझे ईसकी शिक़ायत sebi औऱ कंजूमर कोर्ट मे करूगा क्योकि आपकी जब आपकी kite app काम नही कर रही थी उसका पूरा वीडियो मेरे पास सबूत के तौर पर रखा है औऱ आपकी कम्पनी ने भी msg किया था की टेक्निकल प्रॉब्लम था मुझे मेरा आपकी कम्पनी के कारण जो लॉस हुआ है वापस करे नही तो मै sebi औऱ कंजूमर कोर्ट मे सेवा मे कमी औऱ धोखाधाड़ी का केस करूगा मेरे वकील ने कहा था आपको शिकायत करने का सो कर दी 9/1/2019 तक आपके द्वारा शिकायत का समाधान नही किया गया तो मै कोर्ट जाउगा

51. Chandrak Baxi

| Link|January 7, 2019 9:18:13 AMReply

One of the worst trading platform is zerodha. every now and then stops working. SHAMELESS management just posts sorry message.

50. Praveen Verma

| Link|January 7, 2019 8:52:53 AMReply

zerodha does not work many times during the trading hours. it should be made responsible for losses incurred due to this.

49. Abhishek

| Link|December 25, 2018 10:48:09 AMReply

Zerodha's support has gone from bad to worse. Tickets are just auto-responded with no time line for a resolution. Most of the times multiple follow-ups are needed to get a simple thing done. At times resolution is provided and then they pretend as if the problem did not exist at all.
The issues that were unsatisfactorily handled by zerodha include:
- Lack of transparency and delay/denial in payout of Opentrade, referral and 60 day challenge;
- Rejection of withdrawal request despite adequate free balance unless follow-up made (their response they don't know how rejection message was sent);
- Problems in contract notes (in early days); their response that they did not send the erroneous contract note;
- Zerodha's initial policy on compulsory early square-off in FNO contracts of stocks that SEBI mandated to be physically settled (high handedness and an action just opposite to what the regulator dictated);
- Arbitrary restrictions of NSE launched option strikes and contract maturities that can be traded;
- Delay in crediting the trading account with proceeds of MF redemption and misrepresentation that proceeds were received from AMC after the trading hours; when issue was raised to BSE they came back offering apology with a request to withdraw the complaint.

The above list is not exhaustive but only an indication that everything is not as rosy as is being projected.

48. Whatever

| Link|December 13, 2018 4:08:36 PMReply

No. 1 shitty trading broker and worst app. Its been more than six months I had been using this app. Whenever I place a limit order it gets executed on the market price instead. Fraud no.1
PRASAD BHAVANA is the first example to all . Because of these fraud people he lost all his money of about 40 lakhs last year.

47. rana

| Link|October 24, 2018 7:30:41 PMReply

Zerodha a worst brokerage house have no intention to resolve the investor issue.. when you place a request of payout it will take a week time to get the money back to your account, their profit calculation is malfunctioning...i Placed a payout request on 20th October status of the payout states amount processed by they are a liar it never never credit to bank account.. incur heavy loss due to their pathetic service.. completely avoid zerodha

46. varsha

| Link|October 23, 2018 5:11:04 PMReply

There is regular discrepancy in fund balance in zerodha kite and console (backoffice). The customer care executive are not competent and able to explain the reason for the variations in the balance. Only either of the two standard statement will be provided

a) we need to wait till 8 pm to get the balance updated. Though no trade have been taken today, they don't even understand that the fund should remain the same and there is nothing to update.

b) There is technical glitch and the backend team is working and will be rectified shortly.

This has been my experience many times in last few months. I believe it is very hard for client to know their balance and i seriously doubt that fund is reflecting lesser and lesser amount gradually over a period. I have written several times to zerodha support and still waiting for any satisfactory explanation.

I am posting on this platform so that other customers are aware and can post if they have similar complaints.

Thanks

45. Sachin Kumar singh

| Link|October 3, 2018 9:41:57 AMReply

Account opening charges has been detected from my account. after that there is no action taken by anybody knows contacted by customer care or others requesting for grievance officer email address which is not working. Requesting for the grievance officer retail or Nodal Officer or compliance officer regarding above

Zerodha Complaints

Complaint against Zerodha Broker

Zerodha Complaints

Zerodha complaint at NSE

Zerodha complaint at BSE

Zerodha Special Offer

Free stock trading and mutual funds

Frequently Asked Questions

1. Is Zerodha good for intraday trading?

2. What are the charges for Kite online trading software?

3. Is Zerodha good for beginners?

4. Is Zerodha safe?

124 Comments