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Upstox Complaints

Upstox Account Opening

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Upstox is a tech-first low cost broking firm in India providing trading opportunities at unbeatable prices. Company provide trading on different segments such as equities, commodities, currency, futures, options which are available on its Upstox Pro Web and Upstox Pro Mobile trading platforms. Upstox is backed by a group of investors including Kalaari Capital, Ratan Tata and GVK Davix. Upstox trading platform offers trading, analysis, charting and many more rich trading features. This platfo...

Complaint against Upstox Broker

Upstox brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Upstox customers. The Upstox complaints report analyzes the Upstox online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Upstox broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Upstox complaint no. report also provides Upstox’s number of active clients. This shows the growth of the broker year on year.

Upstox Complaints

Exchange	Financial Year	Total Complaints	Active Clients
BSE	2023-24	37	783,887
NSE	2023-24	209	2,401,555
BSE	2022-23	28	766,578
NSE	2022-23	402	2,880,604
BSE	2021-22	43	499,893
NSE	2021-22	502	5,215,523
BSE	2020-21	7	143,126
NSE	2020-21	862	2,141,095
BSE	2019-20	11	142,797
NSE	2019-20	164	619,305
BSE	2018-19	7	22,381
NSE	2018-19	58	92,781
BSE	2017-18	2	24,483
NSE	2017-18	35	43,889
BSE	2016-17	1	3,910
NSE	2016-17	21	17,229
BSE	2015-16	1	3,049
NSE	2015-16	10	10,622
NSE	2014-15	4	7,372
BSE	2013-14	1	340
NSE	2013-14	1	4,631

Upstox complaint at NSE

	2023-24	2022-23	2021-22
Active Clients	2401555	2880604	5215523
Complaints	209	402	502
Resolved through the exchange	196	347	402
Non actionable	8	36	77
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	5	19	23
No. of arbitration filed by clients	1	4	3
Decided by arbitrators in favour of the clients	1	4	2
Decided by the arbitrators	0	0	0
Pending for redressal with arbitrators	0	0	1

Upstox complaint at BSE

	2023-24	2022-23	2021-22
Active Clients	783887	766578	499893
Complaints	37	28	43
Resolved through the exchange	34	24	43
Non actionable	7	8	5
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	3	4	0
No. of arbitration filed by clients	0	0	0
Decided by arbitrators in favour of the clients	0	0	0
Decided by the arbitrators	0	0	0
Pending for redressal with arbitrators	0	0	0

Note:

* Including against its sub brokers, authorised persons, employees, etc.
** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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110 Comments

70. Satish Rathi

| Link|November 21, 2020 11:22:51 AMReply

दयनीय सेवा। कोई भी मेल का जवाब नहीं देता। अकाउंट बंद करने के लिए टिकट और मेल भेजा। ३ बार टोल-फ्री पे बात भी की लेकिन अभी तक अकाउंट बंद नहीं हुआ है Ticket ID - 2319082

69. seema

| Link|October 23, 2020 7:02:49 PMReply

pathetic service. no one responds to mail. sent mail for closure. they have closed the ticket without any resolution

68. shubham

| Link|September 17, 2020 12:04:11 AMReply

I have sent them form for closure but they did not respond me for one month due to which i have to pay monthly charges and second thing they have closed the raised ticket in upstox app, without email.

68.1. Karthik

| Link|October 20, 2020 2:33:42 PM

Even I am facing similar problem I received a mail 1 month back itself stating that my account closure is processed but now received another mail stating that account closure is on hold due to debit balance

67. Vikas

| Link|September 14, 2020 10:11:33 PMReply

I had done all formalities for opening account with upstox . They also took payment but later one executive called and informed that due some document issue they are not able to open my account. It has been 3 months and they haven't refunded the fund i paid for the account. Even after several reminder emails no one has helped from their side. NEVER OPEN YOUR ACCOUNT WITH SUCH CHEATS.

66. Prakash Gawas

| Link|August 29, 2020 2:08:17 PMReply

Upstox is not calculating as per brokage calculator given in upstox.. high brokerage is calculated for me..

65. Anurag Patole

| Link|August 10, 2020 2:48:52 PMReply

None of your customer care helpline number works

64. Manish

| Link|August 2, 2020 5:51:41 AMReply

My Yes Bank share holding average price and total investment amount is incorrect. Even after complaining issue hasn't been fixed.

63. Anand

| Link|July 31, 2020 3:37:09 PMReply

Hi sir
I have money traded available but m unable to buy

62. YOGESH SONAWANE

| Link|July 29, 2020 9:02:37 AMReply

HEELO. WHY MY TOTAL PROFIT FROM LAST DAY IS NOT ADDED IN MY TRIAL BALENCE

61. Brijendra

| Link|July 21, 2020 7:36:06 AMReply

in upstox app login problems many days and many times exist.
So we couldn't trade .

61.1. Bala Reddy

| Link|July 22, 2020 10:44:05 AM

in upstox app login problems many days and many times exist.
even some times -we will not able to sell shares

60. NR Manohar

| Link|July 21, 2020 10:47:39 AMReply

of late upstox platform has become totally unreliable. For the last 2 weeks I am having issues with login delays from 3PM onwards and now last 2 days even during daytime. Response has been PATHETIC.
I think we must move to some others as the issues are kept pending for a long time.

59. Gautham Chand

| Link|July 20, 2020 12:25:19 PMReply

Worst services,,,login issues a lot of times and not yet corrected till today but still praises itself like a lord .Couldnt squareoff my position which charged me a lot ,aal some sort of cunning business.Zerodha is far more better

58. Vaibhav Kamdi

| Link|July 17, 2020 4:16:26 PMReply

Really Upstox isn't able to handle the day task and their services. If they are bad in the services which needs your customers. So please I request you stop and close your trading company.

Please focus on to give the customer satisfaction not to increase the upstox user.

57. suhail thekkumbath

| Link|July 17, 2020 4:14:33 PMReply

not able to connect upstox, its very slow platform for trading. pls reslove this problem

56. Abhijit Chatterjee

| Link|July 17, 2020 1:20:56 PMReply

not able to login. its giving error. i will make loss of not sell now.

55. midhun

| Link|June 23, 2020 8:23:54 AMReply

At the time of opening the account upstox said that 450rs worth brokerage free if i open the accnt at 250 rs of account opening charge . but they have charged me brokerage on every trade..now i understood this company is absolutely fraud..its better to go with zerodha.

54. Avinash Paikrao

| Link|June 19, 2020 5:19:12 PMReply

my delivery stock is not sell i am all ready getting a TPIN when i am call to helpline they didnot pickup mobile /landline no

53. Shubham Deokar

| Link|June 11, 2020 8:46:36 PMReply

It has been 2 days since withdrawal i have not yet received money

52. JK PATEL

| Link|June 10, 2020 2:51:50 PMReply

I AM NOT ABLE TO SELL MY STOCK, ONLY PURCHASE CAN DO BUT CANT SELL...KINDLY STOP TRANSACTION WITH THIS SECURITY COMPANY. IT IS SHOWING LIKE
PIN Approval

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IT WILL KEEP ROTATING AND NO SELL CAN BE DONE

51. RAJ TAMBAKU

| Link|June 1, 2020 12:17:32 PMReply

I CANT SELL STOCKS FROM MY HOLDING TODAY! IT IS SO SHOCKING TO SEE MY PROFIT ERODE. NO CUSTOMER HELP AVAILABLE AS EXPECTED. NO NUMBER IS WORKIGN ON A MONDAY MORNING. IT IS SUCH A LOUSY DECISION I ADE TO TRADE WITH THIS BROKER. STAY AWAY. I HAVER RECORDED MY DESKTOP TO SHOW HOW MY PROFIT VANISHED. HOW NO ONE RESPONDED. HOW THE SOFTWARE DID NOT WORK.