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Upstox Complaints

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Upstox is a tech-first low cost broking firm in India providing trading opportunities at unbeatable prices. Company provide trading on different segments such as equities, commodities, currency, futures, options which are available on its Upstox Pro Web and Upstox Pro Mobile trading platforms. Upstox is backed by a group of investors including Kalaari Capital, Ratan Tata and GVK Davix. Upstox trading platform offers trading, analysis, charting and many more rich trading features. This platfo...

Complaint against Upstox Broker

Upstox brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Upstox customers. The Upstox complaints report analyzes the Upstox online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Upstox broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Upstox complaint no. report also provides Upstox’s number of active clients. This shows the growth of the broker year on year.

Upstox Complaints

Exchange	Financial Year	Total Complaints	Active Clients
BSE	2023-24	37	783,887
NSE	2023-24	209	2,401,555
BSE	2022-23	28	766,578
NSE	2022-23	402	2,880,604
BSE	2021-22	43	499,893
NSE	2021-22	502	5,215,523
BSE	2020-21	7	143,126
NSE	2020-21	862	2,141,095
BSE	2019-20	11	142,797
NSE	2019-20	164	619,305
BSE	2018-19	7	22,381
NSE	2018-19	58	92,781
BSE	2017-18	2	24,483
NSE	2017-18	35	43,889
BSE	2016-17	1	3,910
NSE	2016-17	21	17,229
BSE	2015-16	1	3,049
NSE	2015-16	10	10,622
NSE	2014-15	4	7,372
BSE	2013-14	1	340
NSE	2013-14	1	4,631

Upstox complaint at NSE

	2023-24	2022-23	2021-22
Active Clients	2401555	2880604	5215523
Complaints	209	402	502
Resolved through the exchange	196	347	402
Non actionable	8	36	77
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	5	19	23
No. of arbitration filed by clients	1	4	3
Decided by arbitrators in favour of the clients	1	4	2
Decided by the arbitrators	0	0	0
Pending for redressal with arbitrators	0	0	1

Upstox complaint at BSE

	2023-24	2022-23	2021-22
Active Clients	783887	766578	499893
Complaints	37	28	43
Resolved through the exchange	34	24	43
Non actionable	7	8	5
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	3	4	0
No. of arbitration filed by clients	0	0	0
Decided by arbitrators in favour of the clients	0	0	0
Decided by the arbitrators	0	0	0
Pending for redressal with arbitrators	0	0	0

Note:

* Including against its sub brokers, authorised persons, employees, etc.
** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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110 Comments

90. Mahendra Patel

| Link|February 3, 2021 5:05:41 PMReply

MY loss for the Date : 01/02/2021 is rS.76300. They wiped off all my capital and now they have converted my delivery with negative balance NEXT DAY. My trading journey is finished now due to these basters. we are not bearing this kind of loss due to upstox hardware or software problem. upstox should bear this our loss. other wise we will file complain against upstox.

89. Swaminathan

| Link|March 6, 2021 6:14:22 PMReply

Upstox now blocked co, oco orders. When unblock co , oco orders upstox

88. Ramakant Satpute

| Link|March 3, 2021 12:42:04 PMReply

Upstox is not working properly when there is fluctuation in market. They can't convert position from intraday to delivery.
From 02/03/2021 I can't sell my holdings. Each time I try to sell from holdings the page where I can fill t-pin does not accessed.
Very ridiculous. Also customer care lines always busy.

87. Dcmohan

| Link|February 8, 2021 9:58:10 PMReply

I m sick of upstox service . They provide poor service . Always say check ur bo . They hav no responsible person . They alwsys try to lost customer hard money .

86. Venkat

| Link|February 1, 2021 11:40:08 PMReply

Today 79000 loss due to Upstox server problem

86.1. Guest

| Link|February 2, 2021 8:36:07 AM

Brother mine loss for the day is 15 Lacs. They wiped off all my capital and now they have converted my intraday to delivery with negative balance. My trading journey is finished now due to these basterds.

85. BUNTY PATEL

| Link|February 2, 2021 4:43:10 AMReply

This is ridiculous. Client can't login. And Upstox can't squre off even it's clients'sopen positions! The most valuable Thing is TRUST. upstoX is loosing it since last few days. 01 February 2021 is marked as biggest BLACK DOTS on entire team Upstox! 100% Investors (Upstox's)were fed-up by login failure and they said only few investors are facing issue?! Theire Phone line even not connecting! And when finally connected they said even they can't login! SHAME.......

84. Victim

| Link|February 1, 2021 9:31:44 PMReply

Guys , i feel like the upstox is involved in organised fraud this thing happened to me also. On feb 1 after 1.30 i cant cancell my order which i placed for shorting ..due to which i suffered a huge lose which i am able to witness infront of my eyes but i couldn't do nothing.. there is no other means u can trade since there call services r all always busy....

83. Mayur gutka

| Link|February 1, 2021 4:48:44 PMReply

What a shit app i am going to shift soon to some giant like HDFC or ICICI who can be much more trustworthy than upstox

82. Raji

| Link|February 1, 2021 4:23:44 PMReply

in past few days twice upstox website went down i was unable to complete my trade and i was not provided with reachable contact number, this is not acceptable will upstox bear my loss
this happend when there was a heavy fluactuation in the market

on 29/1/21 in the morning for few hours from 9.15 am was unable to operate the account after few hours could use it from mobile app
today 1/2/21 from 1.40 pm the same issue server went down, i coulldn't to transfer my shares from intra to delivery and i couldn't even transfer moey

you can't provide good service when the market fluctuates

unacceptable
is this the type of service you provide not done
none of the customercare number was working

81. Anuradha Singh

| Link|February 1, 2021 4:23:19 PMReply

On Every important Event Upstox stops functioning. Today, it was so frustrating that not even able to log in to the app/web and missed the important trading session. Not able to do anything .... seriously frustrating ... every time it happens some time it doesnot even allow to trade in F&O... by its own rule .... God knows we are using Upstox or Upstox is using our Money ...Very Disappointed

80. Guest

| Link|February 1, 2021 3:42:57 PMReply

Today (Budget day) has been really worst to me due to Upstox. Upstox server went down as soon i shorted the index and was not even able to put stop loss as they denied CO order.
For around 2 hours server was down and i wasn't able to exit the trade. Later market went around 400 points up, stolling my whole money in account.
These basterds are not even concerned to pick your call. I had to try for 1 hour to get my call connected to upstox customer care and even that representative was not able to help me with active trade in place.
Upstox has looted me with all my money. Everything got wiped off in a single trade due to upstox. Don't know whethter i will be able to trade again :(

79. Jaysukh Gadhiya

| Link|July 20, 2020 12:40:06 PMReply

It is really frustrating from last couple of session. Not able to login to my a/c. They really not bale to handle the customer volume an their supervises. I request UPSTOX user to please change your trading account to some of reputed broking house which is offered low brokerage, like ICICI Sec, HDFC and Angel & 5Paisa which look good. It is better to shit at right time the minimise your losses.

79.1. Jagannath

| Link|January 26, 2021 11:28:43 AM

Upstox is the worst platform.it is showing wrong buying price and even wrong stock are showing in holding which I haven't buy.

79.2. Nilesh Shirgaonkar

| Link|February 1, 2021 3:14:27 PM

I have had similar experiences couple of times. It is very difficult to rely on Upstox. Specially during any major event, thier website goes down. Their phones dont work and they are not even bothered also.

78. Jyoti Bhandari

| Link|February 1, 2021 2:19:25 PMReply

I am facing recurrent problems with their platform. Trading page suddenly goes blank and shows nothing - no holdings and no activity. This is happening too often. And no one bothers to take calls as they like to shut out to avoid answering customers. I have decided to shift over from Upstox to some other broker.

77. Abdul Ayub

| Link|January 29, 2021 8:56:18 PMReply

Upstox has been giving frequent problem especially in the morning and closing hours which is causing great frustration and agony and with all the poor services they have no courtesy and arrogance is the main cause since they found lot of clients because of lockdown.
They have very app which cause frequent disruption. Their trading platform is worst as it is very confusing.
Their customer service is not existing and they have so many confusion in their numbers.
Their staff is not trained to handle customer complaint and even for small things they ask to send doc's by courier which is very frustrating and time consuming.
I have decided to transfer my stocks to other broker to avoid agony and loss of funds

76. Mallikarjun Shete

| Link|January 27, 2021 10:32:54 AMReply

Upstox is fraud broker they limit your profit but you will get unlimited losses Eg. Yesterday i wish to buy option of AUROPHARMA 1010 CE with price of 3rs premium but upstox manipulated my trade and gave error later that script is blocked by RMS team when i tried calling them they kept saying you can't trade in that script beacuse our other clients are in loss i was so frustrated with the Experience i decided to shut the account for permanent
I have the recording of the call the executive name was Ashwini

75. Bina Rani Agarwal

| Link|January 15, 2021 4:38:54 PMReply

Now upstox services going to be worst day by day. I place a AMO ORDER but it changed to limit order and not executed also. Due to which I get
big loss. .

My AMO ORDER HAS been cancelled in the morning..

Brokerage are charging higher and higher not as per calculator on upstox pro.com.
If you call executives they advice raise a ticket which is also not resolved properly..
Purposely wants to eat customer money.

I request to the people don't open new account with upstox. Or later you can face many problems.

74. Bputhoor

| Link|January 4, 2021 9:31:34 AMReply

Upstox pro coming as "Invalid symbol' and millions of users are impacted after 1 Jan... As they do not have option to call them... tickets raising increased, but no use. Moving to other vendors.... please check this issue before joining upstox, as they dont have option to call them to rectify issues

73. Pashant

| Link|December 21, 2020 10:39:47 AMReply

wt problem in upstox today ...it is not working properly..it is hanging..it is not show proper digit. solve it

72. Kajol

| Link|August 15, 2020 11:11:56 AMReply

Hi I tried to open my account it took my all pan and adhar bank.detail but it didnt complete process when receiving otp on.mail I am not getting otp and if I update my different email I'd for complete process its saying invalid please do something so I can complete my registration process

72.1. JJ

| Link|December 9, 2020 8:23:19 PM

Hi Kajol,
I am facing the same issue.Was yours resolved ? Please reply

71. Tarun Jain

| Link|August 6, 2020 2:23:43 PMReply

Upstox people are hanging server at time of morning and and at inportant time. If you place nifty option market order at 100 it gets 108. After placing order it keeps on hanging for 15 to 20 seconds before it gets executed.
I suffered losses due to them. I want my refund of losses due to wrong execution of order. They are not responding to me
Their order does not get trigerred at all in 1 second. Thier app does not open immediately in morning in 1 try. I need minimum 25 minutes to open app daily. Their webinterface upstox prois also cuasing issue. it also gets hanged. I dont know what these guys are trying to do by hanging on important time when big players deals.

71.1. EJAJ AMEM

| Link|November 29, 2020 3:11:04 PM

I am suffering same problem..
I place limit sell order of Rs 970 . But it executed at Rs 978.37 ..and I got huge loss..
Is there any solution?