Master Trust Complaints

I am a retired person and have invested all my life time hard earned money in Mastertrust through the App called Mastertrust provided by the Group Admin (Melissa) and Account Manager of the group with logo of Mastertrust group. Melissa was the assistant of Professor Puneet Singhania in the group. I was enrolled as a member of “Primary trading account” for Stock Market Investments through Mastertrust.
I have paid huge amount of Brokerage fee (15%) and 50% of taxes in the bank accounts provided by the Account manager. Initially they told me that I can withdraw my money immediately after payment of brokerage fees. After payment of Brokerage fees, they said that I have to pay entire tax to withdraw the money as per new recent SEBI notification. I told them that my bank balance is empty and that too with multiple loans. Then they told me that unless I pay at least 50% of the tax, I will not be able to withdraw my money. So, I paid 50% of taxes by taking further loans. Then, they told me that unless I pay entire tax, I have to wait till 1st November 2024 as my Primary Trading Account under Mastertrust is frozen by SEBI. When I asked them to provide proof/documents, they told me that they cannot provide documents to “Primary Trading Account” holder like Secondary Account as it is between SEBI & Mastertrust. I told them that I can not pay the remaining taxes now due to my horrible financial crisis. The assistant Melissa exited the group first without information. The Account Manager also exited few days back without any information. Now I can not contact with anyone. Now my family is facing terrible financial crisis. I do not know what to do. Can anyone help me?

I m also in same situation as yours .

I have invested all my money in the master trust. I was forced to buy the stock in the group.Now I can't able to withdraw the money.customer care is not responding.Melissa the assistant last time send me the message that she is not responsible for the fund.Unable to call anybody.No one is responding.Any one please tell me who is responsible for this company.

worst services ,,,Pls don''t trust Master capital services ltd..

One of the cheaters it seems as are operating in the name of Professor Puneet Singhania, with assistant Melissa, i am not getting my funds back only excuses made funds have been withdrawal and will be credited within 24 hrs. since 17 May 2024, still no funds received. Now the customer manager is telling new story that the funds were invested in illegal fundraising to boost stock prices, is now under investigation. All funds have been frozen. See what the bull shit they mention, seems no. 1 fraud

I am the one who have all the investment put in the master trust group.Now I can't able to withdraw the money.customer care is not responding.Melissa the assistant last time send me the message that she is not responsible for the fund.Unable to call anybody.No one is responding.Any one please tell me who is responsible for this company.

i have opened a account with master assuming the service to be good but it was the most pathetic experience i had with them, i have transferred all my shared from one broker to master trust and now when i am trying to close it they are giving excuses since 25th May and two of my stocks are still not transferred to another account

Master trust payment gateway is one of the worst gateway, every time transfer failed and amount is debited from the account and one another worst thing is there tech team always say we can't do anything on it, you have to collect the statement and again mail them 5-7 time then they consider the transfer failure and start refund, it also takes 3-7 days. so now you think these 10 days you cant' trade. terrible

Master Capital Services are the worst nobody know's what are the doing specially the Chandigarh Branch people Ms. Richa Bandra and Mr. Vipan they are just misguiding and are not able to provide the correct information they have no coordination with Noida branch of Master Trust, I highly recommend never trust on master Master trust.