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ICICIdirect Complaints

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ICICIdirect is one of the largest retail stock brokers in India. It is part of the ICICI Group. It offers online trading and investment services to over 50 lakhs customers. The services offered include equity, commodity, and currency trading at BSE, NSE, and MCX. The company also offers Mutual Fund & IPO, Fixed deposits, Bond, NCD, wealth products, Home Loans, Loans against Securities, etc. ICICIdirect's most popular service is its 3-in-1 account, which includes ICICI Bank Account, ICICI Tradin...

Complaint against ICICIdirect Broker

ICICIdirect brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the ICICIdirect customers. The ICICIdirect complaints report analyzes the ICICIdirect online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against ICICIdirect broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The ICICIdirect complaint no. report also provides ICICIdirect’s number of active clients. This shows the growth of the broker year on year.

ICICIdirect Complaints

Exchange	Financial Year	Total Complaints	Active Clients
NSE	2024-25	115	1,905,641
BSE	2023-24	161	664,263
NSE	2023-24	971	1,862,161
BSE	2022-23	92	544,943
NSE	2022-23	628	2,333,088
BSE	2021-22	52	433,921
NSE	2021-22	477	3,031,192
BSE	2020-21	20	389,387
NSE	2020-21	602	1,580,233
BSE	2019-20	25	387,968
NSE	2019-20	194	1,075,956
BSE	2018-19	25	250,225
NSE	2018-19	161	830,661
BSE	2017-18	84	417,147
NSE	2017-18	153	798,355
BSE	2016-17	21	296,286
NSE	2016-17	132	618,359
BSE	2015-16	27	308,908
NSE	2015-16	153	560,438
BSE	2014-15	43	243,808
NSE	2014-15	161	594,714
BSE	2013-14	62	2,454,063
NSE	2013-14	148	500,733
BSE	2012-13	81	2,202,803
NSE	2012-13	192	2,103,212
BSE	2011-12	59	2,001,501
NSE	2011-12	144	1,942,014

ICICIdirect complaint at NSE

	2024-25	2023-24	2022-23
Active Clients	1905641	1862161	2333088
Complaints	115	971	628
Resolved through the exchange	48	930	538
Non actionable	0	38	21
Advised / Opted for arbitration	0	1	3
Pending for redressal with exchange	67	0	66
No. of arbitration filed by clients	0	10	13
Decided by arbitrators in favour of the clients	0	10	9
Decided by the arbitrators	0	2	3
Pending for redressal with arbitrators	0	0	4

ICICIdirect complaint at BSE

	2023-24	2022-23	2021-22
Active Clients	664263	544943	433921
Complaints	161	92	52
Resolved through the exchange	147	78	52
Non actionable	11	12	7
Advised / Opted for arbitration	0	1	1
Pending for redressal with exchange	4	14	0
No. of arbitration filed by clients	1	1	0
Decided by arbitrators in favour of the clients	0	1	0
Decided by the arbitrators	0	1	0
Pending for redressal with arbitrators	0	0	0

Note:

* Including against its sub brokers, authorised persons, employees, etc.
** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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22 Comments

22. Anju Jain

| Link|October 14, 2022 4:52:58 PMReply

This icici company is not good requesting people not to go for this company they made a loss of mine in just 2 days of around 7900Rs and upon that these people are only eating brokerage what ever they want they will charge . All the people from this company are not responding Including help desk , Ceo , Rm , everyone are fake people .please guys requesting you all dont go for this company . I am not able to post the screen shot what the way they behave with me is so rude and dont talk properly ,they receive the call and keep it aside . This is there duty only to make loss and they earn there brokerage charges so that they can earn money and loose our money.

22.1. Vijay

| Link|November 30, 2022 8:56:59 AM

Totally agree, ICICI service desk is pathetic - if you talk reason with them then they try not to understand and with some pretext of bad connection your call is disconnected. People responding emails are totally bad - just use copy paste as response without even reading/understanding question.

Other responsible people are black box - not even acknowledgement of problem.

22.2. MAK

| Link|July 10, 2024 9:29:14 AM

yes, I also experienced some issues, on time I talked to customer service after a long time and many time discussion my problem was not solved. The customer service staff was not knowing how to solve my issue, every time they said we will call you with some solution. but every time new guy calling and explain my problem from the beginning. Still not solved

21. Sandeep Devhare

| Link|June 20, 2024 10:44:51 AMReply

Few share are reflected in my portfolio but are missing from the demat holding section. Also, tried to allocate through 'Allocate' option provided on portal but these stokes are not available not shown to allocate, This prevents me from selling it.
Additionally, I submitted a service request through online portal. Unfortunately, the service request is not showing up when I try to access it within the portal. This situation is causing significant concern as it restricts my ability to manage my investments effectively.

20. XYZ

| Link|June 16, 2024 2:57:19 PMReply

I have opened my ICICI demat account online one year before. Now when I ask them to close my account, ICICI bank suddenly & erroneously generated demat bills of last one year amounting near to Rs 40000/-. Apart from AMC of Rs.700+126=826, they are now asking me to pay nearly Rs.40000/- without any reason, rule & resolution. The demat branch officials says that they can not do anything (Bill age se aya hai). So other client please note that you are thinking you have to pay only AMC of Rs. 700+service tax are in unknown state. When you will go for account closure after some years then they will put such a huge demat bill amount that you will be surprised. Untill you are not asking for closure of demat account, they remain silent, but do all of the above activities when you will go for account closure. You can take a try................

19. Arvind

| Link|March 27, 2024 9:10:44 AMReply

I have ICICI direct account since last 19 years and its very active (I pay 30K brokerage per month). But sad to find that they are cheating customers. They have been deducting random amount without any explanation. I am tired of writing to helpdesk. At least 10 times they replies they will revert in 4 days, but those 4 days never end, as they also know that they are cheating. I am moving to zerodha. I was tolerating such high brokerage as I thought its safe and transparent platform, but I was wrong.

18. Antony Jesurajan

| Link|October 30, 2023 12:42:09 PMReply

I have a very active demat account with icicidirect for more than 15 years, on 5th Sept 2023, my account was blocked for want of KYC without any prior KYC request from icicidirect. Now, it is almost 2 months, my account is still blocked for the same reason, though I have updated the KYC with them twice, but was rejected . Please guide me

18.1. RATAN DUTTA

| Link|November 27, 2023 3:50:10 PM

send me ur query with ur contact details

17. Probir Halder

| Link|January 9, 2022 11:21:23 PMReply

Icici direct brokerage do not cooperate properly..my request when we call to broker for help they intentionally avoid some issue and hide some important information to share.and for this we face a confusion situation and get a loss booked. Please if possible be professional and guide properly

16. HEMALATHA

| Link|December 21, 2021 2:05:17 PMReply

I want to close my Icici Direct Demat account so I have submitted my DIS to the bank on 16/12/21 handedover directly to the concern person they informed me it will be made in a day or two but so far I am making the call but proper reply is not from that end

15. Naganathan K

| Link|August 31, 2021 7:53:46 AMReply

Delivary Instruction Slip will not made availabe to Demat holder in ICICI Direct. There will not be any response from customer care email ids viz
coo@icicidirect.com
complianceofficer@icicidirect.com . Even for reminders DIS or reply not received from them .

14. Sabari

| Link|August 16, 2021 10:37:14 AMReply

I have made complaint on icici direct and not received any reply even after 2 weeks. Do any one face below issue?
If you buy a share today at Rs.4000 and it shows same price in order and trade book. Buying Charges also got debited separately from account.
Then on next day, in portfolio it shows i bought price at 4018rs per share (Even I removed protection 3%. With protection or without protection, share on buying day is different and next day in portfolio is different). I got charged during both buying and selling separately.

13. Jitesh Prajapat

| Link|August 8, 2021 1:24:22 PMReply

I hate ICICI direct account
And I hate ICICI Direct customer care assistant
Not solve my problem
I am complain 15
But not solve problem

12. Jitesh Prajapat

| Link|August 8, 2021 1:22:26 PMReply

I hate ICICI direct referral program
Not receive referral amount
I am opened successfully 10 account and trade
But not receive trading amount 500 rupees
And I am complaint customer care but not response and not reply me

11. AD

| Link|August 2, 2021 10:26:08 PMReply

I have given a request to close my ICICI direct account and have never done a transaction in ages.

The Helpdesk of ICICI direct keeps lingering and sitting on it.

Further to keep my Account Active ICICI Direct is buying ETFs on their own and are harassing me. I have escalated to its COO.

I would be proceeding legally now against ICICI Direct and file for Fraud, harassment, damages.

Please DONOT deal with ICICI Direct.

10. Muninder

| Link|February 15, 2021 1:56:25 PMReply

ICICI Direct deducted money from my account for IPO allotment but didn't credited shares even after 3 weeks of IPO closure.
How they can do this, seems like way of minting money from unsuspecting customers.
I realized this anomaly only when cross checked my demat account for shares after long time.

9. Major S N Ojha

| Link|November 24, 2020 10:55:56 PMReply

I have two accounts in ICICI Direct . Com for approximate 25 years . I have diverted my fund to other Securities since I found deterioration in its performance over the years. I donot recommend
any new person to open the account in ICICI Direct since it does not believe in Customer Satisfaction. They force fully assign RM and donot change them even after transfer. I rate their services Far below Satisfactory

8. Raja Rao Nagarajarao

| Link|October 30, 2020 4:35:27 PMReply

I lost money because of the poorest of the poor services of ICICI Direct.
I do not recommend ICICI Direct

7. Gopa basu

| Link|September 25, 2020 11:47:37 AMReply

I am also a icicidirect customer since their inception into this business, brokerage is definitely very high, secondly to get an KYC updated I am struggling since 2019, even repeated mails to the company secretary could not yield any result it"s gone that bad

6. Bharathi

| Link|April 8, 2020 6:05:16 AMReply

Icici direct square off futures short positions on the same day and 20 7 days before expiry without customer consent or information, for all in the money trades , causing huge loss to traders , and their customer service could not provide solutions for multiple problems raised.

My square off order was cancelled and at the end of the day futures went below my square off position which would have made my trade a gain rather ICICI direct squared off my positions within an hour of my open position without my consent and passed on the loss to me.

I strongly believe they are manipulating the share market by changing customer orders for their benefits.

6.1. RK

| Link|May 10, 2020 7:53:06 PM

you need to check the open position page if margin showing in red colour they will square off before EOD

5. Anup

| Link|December 20, 2019 5:02:42 PMReply

Icici direct square off options bought 7 days before expiry without customer consent or information, for all in the money trades , causing huge loss to traders , and their customer service give illogical reasons and could not provide solutions for multiple problems raised. Icici ask for full money in option trading also, in last week of expitor square of all options without client consent very disappointed and working on legal complaints against them

4. SANJAY KUMAR

| Link|April 4, 2019 10:25:57 AMReply

Dear sir plz you call back me.

3. Sanjeev

| Link|February 5, 2016 9:01:51 AMReply

Brokerage is too much.

3.1. deepak pawar

| Link|February 5, 2016 9:02:50 AM

Good service always comes at a cost :)

3.2. Sanjeev

| Link|April 23, 2017 10:44:19 PM

Hi Deepak,
I agree with you that good service comes at a cost but if the cost is too high it doesn''t make sense. The profit you makes reduces significantly. I had a icici account for over 7 year but now moved to a discount broker. The service is not bad but savings are great.

I still use ICICIDirect for IPO''s. If any shares are allocated, I transfer it to my other broker account and sell it from there.

Sanjeev