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ICICIdirect Complaints

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ICICIdirect is one of the largest retail stock brokers in India. It is part of the ICICI Group. It offers online trading and investment services to over 50 lakhs customers. The services offered include equity, commodity, and currency trading at BSE, NSE, and MCX. The company also offers Mutual Fund & IPO, Fixed deposits, Bond, NCD, wealth products, Home Loans, Loans against Securities, etc. ICICIdirect's most popular service is its 3-in-1 account, which includes ICICI Bank Account, ICICI Tradin... Know more about ICICIdirect

Complaint against ICICIdirect Broker

ICICIdirect brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the ICICIdirect customers. The ICICIdirect complaints report analyzes the ICICIdirect online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against ICICIdirect broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The ICICIdirect complaint no. report also provides ICICIdirect’s number of active clients. This shows the growth of the broker year on year.

ICICIdirect Complaints

Exchange Financial Year Total Complaints Active Clients
NSE 2024-25 310 1,889,905
BSE 2023-24 161 664,263
NSE 2023-24 971 1,862,161
BSE 2022-23 92 544,943
NSE 2022-23 628 2,333,088
BSE 2021-22 52 433,921
NSE 2021-22 477 3,031,192
BSE 2020-21 20 389,387
NSE 2020-21 602 1,580,233
BSE 2019-20 25 387,968
NSE 2019-20 194 1,075,956
BSE 2018-19 25 250,225
NSE 2018-19 161 830,661
BSE 2017-18 84 417,147
NSE 2017-18 153 798,355
BSE 2016-17 21 296,286
NSE 2016-17 132 618,359
BSE 2015-16 27 308,908
NSE 2015-16 153 560,438
BSE 2014-15 43 243,808
NSE 2014-15 161 594,714
BSE 2013-14 62 2,454,063
NSE 2013-14 148 500,733
BSE 2012-13 81 2,202,803
NSE 2012-13 192 2,103,212
BSE 2011-12 59 2,001,501
NSE 2011-12 144 1,942,014

ICICIdirect complaint at NSE

2024-252023-242022-23
Active Clients188990518621612333088
Complaints310971628
Resolved through the exchange175930538
Non actionable03821
Advised / Opted for arbitration013
Pending for redressal with exchange135066
No. of arbitration filed by clients1013
Decided by arbitrators in favour of the clients109
Decided by the arbitrators23
Pending for redressal with arbitrators04

ICICIdirect complaint at BSE

2023-242022-232021-22
Active Clients664263544943433921
Complaints1619252
Resolved through the exchange1477852
Non actionable11127
Advised / Opted for arbitration011
Pending for redressal with exchange4140
No. of arbitration filed by clients110
Decided by arbitrators in favour of the clients010
Decided by the arbitrators010
Pending for redressal with arbitrators000

Note:

  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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22 Comments

2. Hemant   I Like It. |Report Abuse|  Link|March 3, 2019 5:23:18 PMReply
Last year i opened a salary account and by default i was given free demat account, now this year 700 rs is charges AUM, I HAVE 700 approx share in that account, even customer service is not ready to close the account, i am not in a position to visit back.
Please go for discount brokers this faltu bank is really disgusting
1. BRAHAM   I Like It. |Report Abuse|  Link|September 5, 2018 9:34:19 PMReply
ICICIDIRECT charges the highest brokerage amongst all the brokers & gives the least benefits. Further there is no response for days from the icicdirect unless one write again & again