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HDFC Securities Complaints

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Incorporated in 2000, HDFC Securities is one of the leading full-service stock brokers in India. HDFC Securities is a subsidiary of HDFC Bank. The company allows its customers to trade and invest in shares, bonds, futures, options, buybacks, mutual funds, IPOs, currency derivatives, commodities, stock portfolios, etc. HDFC Securities is a SEBI registered broker and a member of BSE, NSE, MCX, CDSL and NSDL. HDFC Securities provides trading services through multiple trading platforms to make cust...

Complaint against HDFC Securities Broker

HDFC Securities brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the HDFC Securities customers. The HDFC Securities complaints report analyzes the HDFC Securities online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against HDFC Securities broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The HDFC Securities complaint no. report also provides HDFC Securities’s number of active clients. This shows the growth of the broker year on year.

HDFC Securities Complaints

Exchange	Financial Year	Total Complaints	Active Clients
NSE	2024-25	95	1,244,723
BSE	2023-24	60	554,252
NSE	2023-24	283	1,114,215
BSE	2022-23	29	429,205
NSE	2022-23	182	1,063,911
BSE	2021-22	31	376,081
NSE	2021-22	251	1,141,264
NSE	2020-21	285	957,085
BSE	2019-20	13	233,681
NSE	2019-20	104	720,150
BSE	2018-19	9	175,213
NSE	2018-19	87	668,312
BSE	2017-18	33	331,578
NSE	2017-18	102	602,493
BSE	2016-17	20	175,243
NSE	2016-17	95	483,244
BSE	2015-16	13	121,842
NSE	2015-16	75	408,059
BSE	2014-15	17	74,702
NSE	2014-15	71	347,555
BSE	2013-14	19	1,582,821
NSE	2013-14	73	278,706
BSE	2012-13	12	1,336,959
NSE	2012-13	50	1,336,638
BSE	2011-12	33	1,070,298
NSE	2011-12	56	1,183,854

HDFC Securities complaint at NSE

	2024-25	2023-24	2022-23
Active Clients	1244723	1114215	1063911
Complaints	95	283	182
Resolved through the exchange	12	273	152
Non actionable	1	10	12
Advised / Opted for arbitration	0	0	3
Pending for redressal with exchange	82	0	15
No. of arbitration filed by clients	0	3	4
Decided by arbitrators in favour of the clients	0	3	4
Decided by the arbitrators	0	2	0
Pending for redressal with arbitrators	0	0	0

HDFC Securities complaint at BSE

	2023-24	2022-23	2021-22
Active Clients	554252	429205	376081
Complaints	60	29	31
Resolved through the exchange	55	27	31
Non actionable	2	2	3
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	4	2	0
No. of arbitration filed by clients	0	0	0
Decided by arbitrators in favour of the clients	0	0	0
Decided by the arbitrators	0	0	0
Pending for redressal with arbitrators	0	0	0

Note:

* Including against its sub brokers, authorised persons, employees, etc.
** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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16 Comments

16. Ritesh Sharma

| Link|January 31, 2024 8:38:27 PMReply

HDFC securities is bogus company and they dont respect to customer and dont respond to customer complaint. I am facing problem with Pune -Nigdi branch
Even they dont have whistle blower policy for employees and customers.

15. Mahuya Chakraborty

| Link|April 18, 2020 3:29:07 PMReply

E-margin of HDFC securities is not transparent at all. When making contact with the customer care they asked to talk with local authority and vice versa. Their calculation is not understandable at all. Probably only the HDFC Securities people can understand. Everything is in their favor.A worst possible company-not having the courtesy to give the reply to my mail.

15.1. Ritesh Sharma

| Link|January 31, 2024 8:33:30 PM

I am also facing same problem worst company in the world

14. harish gupta

| Link|August 16, 2021 10:28:54 AMReply

hdfc securities staff not listen to his client and not inform before sale of share.i m harish from delhi they sale on friday dated 13 aug 21 200 bsl share without informing me and after that they argue with me rudelly please look this mater.

14.1. Ritesh Sharma

| Link|January 31, 2024 8:31:55 PM

I agree 💯

13. Mr.JAGDISH CHANDRA JOSHI

| Link|June 4, 2022 5:40:55 PMReply

VERY BED SERVICE OF HDFC SECURITIES

13.1. Ritesh Sharma

| Link|January 31, 2024 8:30:46 PM

I am 💯 agree what you mentioned

12. VINEY SHARMA

| Link|January 10, 2023 12:39:47 PMReply

I have a hdfc bank securities demat account, my account has been closed due to e-kyc, while I have been going around the bank for the last 3 and half months, update my e-kyc, but I am not hearing anything, on the contrary, I am dismissed from the bank saying this Yes, we have done your work but till date my e-kyc has not been updated while I am facing losses both physically and mentally due to non-updation of e-kyc.

12.1. RATAN DUTTA

| Link|November 27, 2023 3:54:05 PM

SEND ME UR QUERY WITH DETAILS :

11. Navneet

| Link|April 11, 2023 11:23:34 PMReply

Hi, I am hdfc securities account holder. I m not able to reedem my mutual fund from last one year. No response from customer care after explaining this issue. My request to please support me.. How to redeem this mf

11.1. RATAN DUTTA

| Link|November 27, 2023 3:53:27 PM

SEND ME UR QUERY WITH DETAILS :

10. Nanda

| Link|April 8, 2022 2:46:05 PMReply

Customer service is very bad in HDFC securities. They never give solutions and they are not even familiar themselves to support the portal related issues.

9. SHIJU MS

| Link|January 4, 2022 2:46:30 PMReply

HDFC very bad customer care service not reachable or not picking any one call

8. sangram torne

| Link|October 21, 2021 11:25:02 AMReply

Hdfc securities is the worst ever broker, no customer support at all, high charges and zero support. RM provided are not knowledgeable at all and are not reachable whenever required.

7. S Pandurangan

| Link|June 12, 2021 8:56:58 AMReply

HDFC sec is charging interest and penalty for margin shortage without giving opportunity to deposit amount or square off the trade. At the time of evening 3.30 pm ie. After closing trading hour it is showing excess balance than margin and mid night showing margin shortfall.

6. S Pandurangan

| Link|June 11, 2021 9:01:25 AMReply

5. S Pandurangan

| Link|June 11, 2021 7:18:12 AMReply

4. Shyamal Chakraborty

| Link|April 18, 2020 2:28:01 PMReply

This is Shyamal Chakraborty . I have the complaint against E-margin and I send mail to customer care as well as compliance officer but they do not give any reply even after more than 3 weeks.Please go through my mail and make a resolution.

3. Nandini Dandekar

| Link|February 4, 2020 8:35:43 AMReply

Hdfc Sec are so insensitive about their customers. As portfolio is automatically operated , one day it was observed that instead of 7 shares I have 7000 shares of rs. 1000 each . So just imagine what was the fund value? I repeated emailed to hdfc sec about dp charges, but no one explained me. Every time a new person came on phone call when I called hdfc sec . Hdfc sec said " your bank debited the charges " & bank said " security debited charges " . Now I know it very well that I lost money. Really very bad experience of hdfc service.

2. Jyoti Agrawal

| Link|December 31, 2019 11:04:46 AMReply

HDFC securities is completely bogus when it comes to their emargin product. They do not give any explanation to the amount which they seek from us as M-to-M neither do they deposit the amount. I have not received any explanations to my queries from last 8-9 months. All i get the ans, please pay the amount. Any questions on the break-down of the amount is not provided by them. They have very complicated 3 books eg- Ledger etc, which their own team does not understand. They expect us to fig out our amount in their ledger books which is absolute non-transparent

1. SUDARSHAN NAYAK

| Link|March 15, 2019 2:16:26 PMReply

THE DIVIDENTS ARE NOT DEPOSITE IN OUR SAVING ACCOUNT.BUT SHOW IT ON DEMART.PLEASE CHEAK IT. THIS PROBLEM OCCURES IN PREVIOUS 4 QUARTERS.MY LEG IS BROKEN IN ACCIDENT.KINDLY HELP ME.