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Groww Complaints

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Groww is a Bangalore based broker offering online flat fee discount brokerage services to invest in Equity, IPO, and Direct Mutual Funds. Groww is the brand name for Nextbillion Technology Private Limited who is a SEBI registered stockbroker and a member of NSE and BSE. Established in 2016, Groww initially started as a direct mutual fund investment platform. In the mid-2020s, Groww expanded its product offering to include Equity trading. The company also offers Digital gold, US Stocks, and Fixe...

Complaint against Groww Broker

Groww brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Groww customers. The Groww complaints report analyzes the Groww online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Groww broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Groww complaint no. report also provides Groww’s number of active clients. This shows the growth of the broker year on year.

Groww Complaints

Exchange	Financial Year	Total Complaints	Active Clients
NSE	2024-25	91	9,931,232
BSE	2023-24	153	5,822,666
NSE	2023-24	834	9,931,232
BSE	2022-23	291	2,015,347
NSE	2022-23	272	5,373,705
BSE	2021-22	44	894,812
NSE	2021-22	144	3,847,955
BSE	2020-21	2	2,650
NSE	2020-21	32	780,570
BSE	2019-20	1	2,650

Groww complaint at NSE

	2024-25	2023-24	2022-23
Active Clients	9931232	9931232	5373705
Complaints	91	834	272
Resolved through the exchange	32	814	228
Non actionable	0	20	13
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	58	0	31
No. of arbitration filed by clients		0	3
Decided by arbitrators in favour of the clients		0	3
Decided by the arbitrators		0	1
Pending for redressal with arbitrators	0	0	0

Groww complaint at BSE

	2023-24	2022-23	2021-22
Active Clients	5822666	2015347	894812
Complaints	153	291	44
Resolved through the exchange	137	263	44
Non actionable	11	29	5
Advised / Opted for arbitration	0	1	0
Pending for redressal with exchange	5	28	0
No. of arbitration filed by clients	0	0	0
Decided by arbitrators in favour of the clients	0	0	0
Decided by the arbitrators	0	0	0
Pending for redressal with arbitrators	0	0	0

Note:

* Including against its sub brokers, authorised persons, employees, etc.
** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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Frequently Asked Questions

1. How is Groww Demat account?
Groww offers free Demat account opening with zero account maintenance charges. They charge flat Rs 20 per trade brokerage for Equity Delivery and F&O. The mutual fund investment is offered free of commission.

Groww offers the Demat Account and other related depository services through CDSL. The Demat account allows you to invest in equities, IPOs, ETFs, and FDs.

Key Features of Groww Demat account are:
- Free account opening.
- Zero annual maintenance charges (AMC).
- Flat Rs 20 per trade brokerage.
- Free IPO and Mutual Fund investment.
- Offer direct mutual funds.
- Completely online and paperless account opening process.
- Easy selling of stocks using Groww TPIN.
- Safe and Secure mobile app and trading website.
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2. How to open Groww Demat account?
Groww Demat account opening is a free of charge, online and paperless process. The account opening with Groww requires you to provide your PAN card details and Aadhar card/Passport/Driving License as identity and address proof.

Steps to open a Demat account with Groww
1. Download the Groww app or log in through the web.
2. Provide personal details.
3. Provide bank details.
4. Submit KYC details.
5. E-sign the account opening form (AOF).
The account gets activated within a few hours after the documents get verified.

If your mobile number is not linked to your Aadhar card, you will have to click on ''My mobile is not linked to my Aadhaar card' at the E-sign stage. The broker will send you the AOF on your registered email ID. You will have to send the filled and signed form to the address mentioned in the AOF for verification.
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3. How to fill Groww Demat account closure form?
Groww Demat account closure form needs to be filled and signed manually to initiate the account closure.

Steps to fill the Groww account closure form:
1. Fill in the Date.
2. Tick BO in the Closure Initiated By section.
3. Tick Demat in Closure for tab.
4. Provide your Groww Client ID.
5. Input Name and Address of the account holder.
6. Provide the reason for requesting account closure.
7. Mention the DP ID and Client ID of the beneficiary account to transfer the securities in the Demat account. (Not required in case of no stock in the Demat account)
8. Sign the form. (By all account holders)
9. Send the form to Groww's correspondence address.
The Acknowledgement receipt section should be left blank for the DP to fill in.

You receive an email confirmation from CDSL (depository) and Groww once the account is closed. Contact customer service if you do not get the confirmation in 3 working days.
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