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5paisa Complaints

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5paisa.com is a leading online stockbroker offering discount brokerage services to retail investors in India. 5paisa Capital Ltd is a publicly-traded and professionally managed company promoted by IIFL founders. As of March 2021, it has over 1.2 million clients. 5paisa online trading is available in equity, commodity, and currency at BSE, NSE, and MCX. It is a flat rate discount stockbroker. It charges a flat 20 Rs brokerage irrespective of the size of the trade, segment, or exchange. 5Paisa ... Know more about 5paisa

Complaint against 5paisa Broker

5paisa brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the 5paisa customers. The 5paisa complaints report analyzes the 5paisa online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against 5paisa broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The 5paisa complaint no. report also provides 5paisa’s number of active clients. This shows the growth of the broker year on year.

5paisa Complaints

Exchange Financial Year Total Complaints Active Clients
NSE 2024-25 39 550,689
BSE 2023-24 55 296,847
NSE 2023-24 316 550,689
BSE 2022-23 18 172,986
NSE 2022-23 250 652,353
BSE 2021-22 27 157,397
NSE 2021-22 324 1,754,330
BSE 2020-21 7 70,969
NSE 2020-21 612 870,405
BSE 2019-20 18 70,767
NSE 2019-20 199 434,036
BSE 2018-19 14 24,382
NSE 2018-19 96 101,043
BSE 2017-18 28 19,545
NSE 2017-18 41 36,034
BSE 2016-17 1 432
NSE 2016-17 2 3,652
BSE 2015-16 1 428

5paisa complaint at NSE

2024-252023-242022-23
Active Clients550689550689652353
Complaints39316250
Resolved through the exchange9301211
Non actionable1424
Advised / Opted for arbitration00
Pending for redressal with exchange31015
No. of arbitration filed by clients14
Decided by arbitrators in favour of the clients11
Decided by the arbitrators00
Pending for redressal with arbitrators003

5paisa complaint at BSE

2023-242022-232021-22
Active Clients296847172986157397
Complaints551827
Resolved through the exchange491627
Non actionable634
Advised / Opted for arbitration000
Pending for redressal with exchange020
No. of arbitration filed by clients000
Decided by arbitrators in favour of the clients000
Decided by the arbitrators000
Pending for redressal with arbitrators000

Note:

  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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62 Comments

2. Satya ranjan sahu   I Like It. |Report Abuse|  Link|February 25, 2019 12:43:05 PMReply
Dear sir ,
My name satya ranjan sahu I am treader from 5paisa but Your service was very poor ,
Please contact then find out
1. somen das   I Like It. |Report Abuse|  Link|September 12, 2018 7:31:28 AMReply
third class service provided by this site i request no one can login this site i have complain about my portfolio blocking but near about 1 month goes no one help me no phone call received. customer care service is very poor they dont know about intraday or delivery margin how they help us. if i request to arrange to call their senior officer they hold me about 15 min after that they told we solve the problem they but cant talk to me to their senior officer its really bad experience to me