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5paisa Complaints

5paisa Account Opening

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5paisa.com is a leading online stockbroker offering discount brokerage services to retail investors in India. 5paisa Capital Ltd is a publicly-traded and professionally managed company promoted by IIFL founders. As of March 2021, it has over 1.2 million clients. 5paisa online trading is available in equity, commodity, and currency at BSE, NSE, and MCX. It is a flat rate discount stockbroker. It charges a flat 20 Rs brokerage irrespective of the size of the trade, segment, or exchange. 5Paisa ...

Complaint against 5paisa Broker

5paisa brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the 5paisa customers. The 5paisa complaints report analyzes the 5paisa online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against 5paisa broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The 5paisa complaint no. report also provides 5paisa’s number of active clients. This shows the growth of the broker year on year.

5paisa Complaints

Exchange	Financial Year	Total Complaints	Active Clients
NSE	2024-25	39	526,773
BSE	2023-24	55	296,847
NSE	2023-24	316	550,689
BSE	2022-23	18	172,986
NSE	2022-23	250	652,353
BSE	2021-22	27	157,397
NSE	2021-22	324	1,754,330
BSE	2020-21	7	70,969
NSE	2020-21	612	870,405
BSE	2019-20	18	70,767
NSE	2019-20	199	434,036
BSE	2018-19	14	24,382
NSE	2018-19	96	101,043
BSE	2017-18	28	19,545
NSE	2017-18	41	36,034
BSE	2016-17	1	432
NSE	2016-17	2	3,652
BSE	2015-16	1	428

5paisa complaint at NSE

	2024-25	2023-24	2022-23
Active Clients	526773	550689	652353
Complaints	39	316	250
Resolved through the exchange	10	301	211
Non actionable	0	14	24
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	29	0	15
No. of arbitration filed by clients	0	1	4
Decided by arbitrators in favour of the clients	0	1	1
Decided by the arbitrators	0	0	0
Pending for redressal with arbitrators	0	0	3

5paisa complaint at BSE

	2023-24	2022-23	2021-22
Active Clients	296847	172986	157397
Complaints	55	18	27
Resolved through the exchange	49	16	27
Non actionable	6	3	4
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	0	2	0
No. of arbitration filed by clients	0	0	0
Decided by arbitrators in favour of the clients	0	0	0
Decided by the arbitrators	0	0	0
Pending for redressal with arbitrators	0	0	0

Note:

* Including against its sub brokers, authorised persons, employees, etc.
** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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64 Comments

4. Mukesh Kumar

| Link|March 22, 2019 7:14:53 PMReply

I was open my account 15 days ago from today but till now my account is not open. I have call many times to customer care support But they don't reply properly. They told me that we will contact you as soon as possible but they don't do.
So very poor service of 5paisa. I just want to refund money of my account opening.

3. Satyajit

| Link|March 2, 2019 10:43:06 PMReply

I have account opened of 5paisa .I have active swing trade subscription plan of misunderstanding .
I have not average money for this taken the swing subscription plan and investing .. so I request 5paisa, that they will do deactive this plan and refund my money but they are do not deactive this plan .
When team member calling me and active this plan then she isn't not inform any tearm and condition ..
They are told now that will be not deactive or canceled .
I have no proper money . So what am i doing taken this swing trader subscription plan .
Help me for deactived this plan and get refund my money .

3.1. Arijit

| Link|March 18, 2019 5:37:42 PM

Dont ever hold an account with 5paisa. Last Friday, I had a balance of INR 48,000+ & on Saturday, they initiated a credit of INR 11,069 to my bank account which I am yet to receive, as per the quarterly adjustments. Today my balance is showing INR 19,000 & the rest of money disappeared. When I called Customer Care, they are asking for screenshots for proof. In their app, it is showing I had INR 30,000 on 15-Mar-2019 whereas I had over INR 48,000. This is a big technical fault with their app. How do u ask your cust for screenshots? Secondly, they don't provide any credit limit. For eg, if I invest INR 10,000, it will show only INR 10,000 while purchasing any stock and not a single penny increase in the limit. Now they are claiming they have provided credit limit. Pathetic service. This issue not only happened with me but also with my few friends who are also using 5paisa accounts.

2. Satya ranjan sahu

| Link|February 25, 2019 1:43:05 PMReply

Dear sir ,
My name satya ranjan sahu I am treader from 5paisa but Your service was very poor ,
Please contact then find out

1. somen das

| Link|September 12, 2018 8:31:28 AMReply

third class service provided by this site i request no one can login this site i have complain about my portfolio blocking but near about 1 month goes no one help me no phone call received. customer care service is very poor they dont know about intraday or delivery margin how they help us. if i request to arrange to call their senior officer they hold me about 15 min after that they told we solve the problem they but cant talk to me to their senior officer its really bad experience to me