5paisa Complaints

As per scenario happened on last Friday(26/06/2020) 5paisa.com server totally crash
2) I put an order for SELL of reliance Intraday share and never convert this order into delivery. ( As I BUY share of reliance on the same day in the morning).
3) Due to your technical issue, you didn't execute my sell order on the same day. So SEBI itself execute that order.
4) So due to your technical fault, this order remains pending in your system.
5) In this whole process, I called lots of time to your customer support, no solution was provided.
6) Today you send me details of my account balance in which you charged me around 41000.
7) So I want to ask you, For your fault why you charged me FINE? I want a Refund of my entire money as its totally your fault.

Hai GIthanjali i also had same experience.
i bought 1 HCLTECH futures lot @515.75 on 7-May in "DELIVERY", on 8-May (Friday) i bought 2 HCLTECH futures lot @ 511.95 & 515.25 in "INTRADAY", i placed orders for both intraday and delivery lots. but my orders dint execute, also i dint have sufficient margin to convert the intraday lots, so i left the lots to auto-square off and the loss would be minimum but it dint square off, so i tried to square off the lots, due to time limit my orders were rejected. i thought it will squared off, so i closed the app. Next day i received message telling me to pay 2.62 lakhs, i found that my intraday lots have been converted to Delivery lot even though i dint have sufficient margin, also my margin was in negative 2.62 lakhs. On monday They Squared off all the 3 lots due to negative margin, leaving me with a loss of 76000 rupees, i had proof of screen shot of my holding positions on both days, contract notes, margin showing negative value. i contacted the customer support and asked them explanation, but no reply, just saying they will look into it, i have contacted them via mail and Phone calls for three months but no proper explanation, so i was worried and i started recording my calls with them and once executive even admitted that some problem with the application and i will be compensated with my loss. but no other reply. so i complained on SCORE on August month first week and submitted all proofs, after few days i got mail that my complaint has been accepted and asked me to file a complaint on NSE website, and i did that also, after that they asked me all the proofs again i submitted all of them,after verification NSE has accepted my complaint, in processing section i found that they sent letter to the 5-paisa broker, but no reply from them, 1 week later NSE has sent a reminder letter again 10days has passed from that reminder letter, still no reply from 5-paisa, so i tried calling NSE but call is not connecting to anyone. i need advice what to do next,as it has been already 4 months i want to take other measures also if NSE is not going to solve my problem.
Have you done anything please advice.

Just to Check Pricing I Click on Renew for Yearly Subscription and 5Paisa deduct Rs.10480 for subscription from my ledger, very dangerous app, and even on immediate complaint also, no refund and they deduct that amount from my ledger without my consent / permission

Very poor Services, I have uploaded my all required documents for adding Seg ment of Future Option before 1 month and several times tried to contact but still pending......Unable to understand.

Please don't open account with them. It's really really bad. They are expensive medoicer research bad platform and when you ask to close the account they will not close it.

I have closed my account 15days back and still they are not transferring my balance money.

5paisa demat account closer is very difficult please and not any contact mobile nb .and closer customers not provide I am case for this 5paisa capital LTD

Hi,
Today i made a hudge loss due to 5paisa technical issue. I placed 2 cover orders and SL didn't triggered. Neither i was able to cancel or edit order from my mobile app or desktop terminal.
I called 5paisa customer care and the informed me that there was an techincal error and then they cancelled the order from their end. But by the time i had made a hudge loss.
Since, it was their fault they should take the responsibily and bear the loss.
Can anyone advise who and where to complain about it.
Thanks
Arvind

With dismay i have to inform that, my money has been siphoned off my 5 pasia without giving any prior message or call.i short sell tata motors today @Rs88.10(2500shares) and when it reached close it high Rs94.30 they squared it off delibrately ,with no prior information ,inorder to give me huge loss of Rs15600,though my loss bearing capacity was Rs28500(aprrox) .As i have used the margin of 2lakh, inspite of that 5paisa would have all the rights to square off my position if it would have created a loss of even Rs1 on the account of loan(margin money)utilised by me and there loan charges of 0.05%/day ,But that was not the case.They shamelessy and delibrately squared it off when tata motors price was touching its high of Rs 94. By giving a lame excuse of volatility,risk management and my capital infused has gone below 50% as per there lame policy which is higly illogical.
This is utter nonsensical ,as i have the capacity to incur losses upto Rs28000 by paying all your charges and fee then who has given the right to 5paisa to square off my postion without informing me or giving prior intimation to infuse more funds.
If they wouldnot have intervine into my account then i would not have incurred such losses of 15.6k ,it would have been close to Rs600 only.
This is a extremely serious concern and need to be redressed immidiately for the amount i have lost ,else it will lead to legal arbitration of dispute and this is not be a threated as threat,but any neglegence or overlooking will have serious repuccusion and will graveiously damage the repo of 5paisa ,and prohibit the new trader to join and current traders to shift to better and transparent trading platforms readily available.

Same happend with me they squared off without concern and deducted all my amount and again asking for more

Same happen with my Tata power share

Hello sir i buy 2000 delivery share of cipla tomorrow and when i going to sell it on today it showing that your demat is not poa enabled . Sir i requrst to you please solve this issue as soon as possible

As informed by 5Paisa on 13.04.2020, the available margin for trading was 16656.19 and on the very next trading 0day i.e. 15.04.2020 i have purchased some shares (FNO) and sold all my earlier holdings as well . The total traded value as reported by NSETRA through text is Rs. 215540. as per my calculation the net available margin against the stock i purchased and further sold in 2-3 days should be Rs. 143137.00 whereas 5paisa has mentioned the same in the statement sent on my mail on 16.04.2020 as RS. 137184.00.
Moreover, 5paisa not even updated the net margin avaible as Rs. 137184 resulting i was unable to trade on 16.04.2020 which forced me to add more funds (Rs. 30000.00) on 16.04.2020 and bought shares (Rec) on 16.04.2020.
Further., i have received a Margin statement available till 16.04.2020 (received on date i.e. 17.04.2020 ) mentioning the available margin as Rs. 36129.00 whereas it should be 142458.00
I wrote several mails to 5Paias in this context since 15.04.2020 morning but all efforts are futile. Though they have replied all the mails but the concerned person who is authorised to reply does not even know what to reply. he did nt addressed the problem. My net available margin has not been updated resulting which i could not take up some good trade call on 16.04.2020 and toady as well.
I have also requested on mail to arrange a call back so that i may be able to explain my problem but the same has been arranged since 15.04.2020
You are requested to kindly look into this matter and ask 5paisa to settle the account at the earliest so i may be able to square the holdings and leave this paltform at the earliest as this kind of miscount can not be tolerated.

Charging the do charges every week without sell of the shares and auto selling the shares from the account and giving the same email again and again.

It's such a bad thing happened. In 5 paise.

At the time of opening there were only rs 20 charge per trade but they did not disclosed that Rs 45 for the traded month and for depositing and withdrawing the money the account will be charged with the nominal fees. no response from their customer care and No Call Is being attended on toll free number. It is Fake

At the time of opening there were only rs 20 charge per trade but they did not disclosed that Rs 45 for the traded month and for depositing and withdrawing the money the account will be charged with the nominal fees. Now Need to get the account closed. They day my account got opened it their representative gave a call regarding account opening.now even their is no response from their customer care and No Call Is being attended on toll free number. It is Fake

Hi I deposited a money in my 5paisa account before 3 day the balance is not showing in my account. I have also submitted money transfer proof. I have made a complaints a number of times but 5paisa not giving any response.

Sir I were deposited 2lac rupees in Hdfc bank of 5paisa dated 18mar2020 time 3.10pm but till the time no amount updated in my demat account. All documents required for proof of amount credited in Hdfc bank of 5paisa I were send already and also send bank statement of my account dated 18.03. 2020 by mail. Many mails and many calls I were call of 5paisa customer team but they do not work on right way. Something rong me plz help.

Hello sir,
Last 10days i have done axis bank to 5paisa transction (3005)rs but still not received.
And the customer care did not help us.i have send all related document about this transction..but no reply
Please help me

Placing Stop loss order is the biggest issue in the mobile aap. Several time I tried raising query with ur service desk. Standard reply without solution. If you have solution please prepare one live video and resolve our queries if u face loss during live video I will pay u that amount but just work on ur app and make it little user friendly. 2 times I had to face loss just because I can't place stopp loss order. Please take this thing seriously. I have almost 100 plus people who are facing same issue.

you have never sent any papers work stating terms and condition.The rep was very clear that it would be Rs 10 per transaction .On top of that you ask me to send my photo , Aadhar card , pan card and my signature on the blank page.

It clearly means that I have not signed any document and your representatives including the managers have copied my signature on the original papers.

You are doing fraud in the name of business and its enough to sue in Court.

Sir me 1 year se segment modification ke liye 5paisa customer care me bat kr rha hu mujhe hr bar naye tarike se form or 6 month ki bank details bhejne ka bolte h... Kabhi desktop se to kabhi registry se to kabhi salary slip se to kabhi Mobil se form bhejne ka bol rhe h.. Me hr bar wesa hi kr rha hu lekin aj tk modification nhi hua.. Kya kru mera paisa or time dono barbad go rha h... Ya to mera account band kr do ya modification kr... Do

Dear Sir,
We had discussion with 5Paisa team and got the issue resolved. You can start trading from tomorrow.

Sir
I am trading in upl 10.6.2019to29.6 2019 is time upl price
830to950.After 10day I am Upl details and charts check
Upl price 710 high price to details for 3months.So I am
Complaint to 5paisa.so not respected to 5paisa is complaint. Is cass my lose 7050rs

While a/c open online ipv message occour,
When i call your team 5 to6 times answers that we arrange a call to IPV Cell but not received any call from your team , Pleae solve as early as possible.