Yearly Complaints Compare Brokers Articles Reports Glossary Complaints

5paisa Complaints

5paisa Account Opening

FREE Account Opening (Rs 650 waived) + Brokerage-free Mutual Funds + Trade at flat Rs 20 per order. Open Instant Account with 5paisa and start trading today.

5paisa.com is a leading online stockbroker offering discount brokerage services to retail investors in India. 5paisa Capital Ltd is a publicly-traded and professionally managed company promoted by IIFL founders. As of March 2021, it has over 1.2 million clients. 5paisa online trading is available in equity, commodity, and currency at BSE, NSE, and MCX. It is a flat rate discount stockbroker. It charges a flat 20 Rs brokerage irrespective of the size of the trade, segment, or exchange. 5Paisa ...

Complaint against 5paisa Broker

5paisa brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the 5paisa customers. The 5paisa complaints report analyzes the 5paisa online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against 5paisa broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The 5paisa complaint no. report also provides 5paisa’s number of active clients. This shows the growth of the broker year on year.

5paisa Complaints

Exchange	Financial Year	Total Complaints	Active Clients
NSE	2024-25	39	526,773
BSE	2023-24	55	296,847
NSE	2023-24	316	550,689
BSE	2022-23	18	172,986
NSE	2022-23	250	652,353
BSE	2021-22	27	157,397
NSE	2021-22	324	1,754,330
BSE	2020-21	7	70,969
NSE	2020-21	612	870,405
BSE	2019-20	18	70,767
NSE	2019-20	199	434,036
BSE	2018-19	14	24,382
NSE	2018-19	96	101,043
BSE	2017-18	28	19,545
NSE	2017-18	41	36,034
BSE	2016-17	1	432
NSE	2016-17	2	3,652
BSE	2015-16	1	428

5paisa complaint at NSE

	2024-25	2023-24	2022-23
Active Clients	526773	550689	652353
Complaints	39	316	250
Resolved through the exchange	10	301	211
Non actionable	0	14	24
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	29	0	15
No. of arbitration filed by clients	0	1	4
Decided by arbitrators in favour of the clients	0	1	1
Decided by the arbitrators	0	0	0
Pending for redressal with arbitrators	0	0	3

5paisa complaint at BSE

	2023-24	2022-23	2021-22
Active Clients	296847	172986	157397
Complaints	55	18	27
Resolved through the exchange	49	16	27
Non actionable	6	3	4
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	0	2	0
No. of arbitration filed by clients	0	0	0
Decided by arbitrators in favour of the clients	0	0	0
Decided by the arbitrators	0	0	0
Pending for redressal with arbitrators	0	0	0

Note:

* Including against its sub brokers, authorised persons, employees, etc.
** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

5paisa Special Offer

5paisa.com Limited Time Offer - Free Account Opening (Rs 650 waived)

Open 5Paisa Trading Account and get Free Trading, Demat and Mutual Fund Account + FREE 1st year Demat AMC + Trade at flat Rs 20 per order.

Open Online Account Now! and start trading today.

Read more about 5paisa

64 Comments

64. Parmod Kumar

| Link|August 22, 2024 8:40:35 PMReply

Very Poor Service in 5paisa

customer care executive also low educated and not able to resolve your problem

Untrained and freshers are sitting at customer care

63. Hzgfhfhbs vvc

| Link|August 17, 2024 4:25:13 PMReply

ZgvxB. Cxbadgsh zgdabzfbfwr bsDHhdh

62. LALIT KUMAR SHARMA

| Link|May 6, 2024 2:43:01 PMReply

MY KYC HAS NOT BEEN VERIFIED till date, every time a new reason is given, whenever I call the customer care, then we get to know what is need and their department says that your account until not been activated & we are ashamed... and all these pictures have been going on for the last 2 months.
How much time time you required for any KYC verification ?

61. vikas

| Link|February 24, 2024 11:27:48 AMReply

i found data leak problem in 5 paisa.. they are watching your buy /sell
and you can never gain profit
it is a big scam by 5 paisa

60. Basudeb Paul

| Link|January 1, 2024 3:52:29 PMReply

I have no transaction with intra day & withdraw funds.

59. Deepak Jain

| Link|November 30, 2023 9:10:06 AMReply

Worst customer support , my account deactivate and for activate requsted many times but not activate , seems they dont need business any now , works like there names 5 paisa vallue

58. Rohit Manek

| Link|November 29, 2023 10:25:31 AMReply

worst company with WORST service. My KYC updation took more than 10 days. I was unable to trade and hence i faced losses and they were very unapologetic.

PATHETIC Company

57. hiren

| Link|October 13, 2023 4:23:41 PMReply

almost 4th time, I bear loss due to technical glitch of 5 paisa system failure
I recommand, don't open account on this company.

Totally dissatisfied with company system and its failure.

My humble request that don't open account on this company...very pathetic services and systems offer by company.

56. Prabhav

| Link|October 23, 2022 11:17:23 PMReply

5 Paisa charged me 150 rupees for nothing. My wallet is in negative out of nowhere. Even they are not even allowing me to retrieve the account.

55. Sangameshwar

| Link|February 11, 2021 12:40:25 PMReply

What the hell is wrong today? Not able to login.

55.1. Chidanand

| Link|August 24, 2021 9:53:26 PM

zero nahi minus me dedo

55.2. Ramgude prakash

| Link|September 6, 2022 5:48:05 PM

I was not able to square off my positions in profit...almost for 4 hours they had technical error
I took big loss today

54. Kaushikkumar Ukabhai tadha

| Link|August 28, 2022 12:22:04 PMReply

WHY 5paisa CHARGE AMC ?? its free account right ?
only charge on trading that's told me when opened account with 5paisa
all other account holder giving free of cost
check my account and inform me asap
or else I will deactivate this account and open with others
thanks

53. Rahul kumar

| Link|May 6, 2022 6:06:42 PMReply

5 Paisa customer care number 9547+065+302all problem solve and money refund

52. Rahul kumar

| Link|May 6, 2022 6:04:31 PMReply

5 Paisa customer care number 9547+065+302all problem solve and money refund

51. Rahul kumar

| Link|May 6, 2022 6:03:33 PMReply

5 Paisa customer care number 9547+065+302all problem solve and money refund

50. Saurabh omar

| Link|August 27, 2021 1:49:50 PMReply

Amount of Rs 40000/- not added in my 5paisa wallet on dated 27/08/2021 but my bank account debited for the same through bhim upi

50.1. Dilip Kumar Meena

| Link|April 16, 2022 4:08:06 AM

My amount rs 40000 not added in my 5paisa wallet on dated 14/4/2022 but my Bank account deblted for the same through bhim UPi

49. Sunil Kumar

| Link|March 31, 2022 4:27:55 PMReply

Square off my position without my permission on expiry day

48. Ramesh mirdha

| Link|February 25, 2022 6:41:23 PMReply

Sir I'm want to close my account

47. babu

| Link|April 22, 2021 12:15:19 PMReply

my money was blocked due to kyc updation they required every year whatever you sent they will reject finally got updated after so many follow ups and mails return a complaint to SEBI finally i got my money public dont open a account and also if you call customer care they will charge Rs.100 per call its worst broker

47.1. Saravana Kumar S

| Link|November 19, 2021 2:34:52 AM

Mine also same problem. In pan card I have initial with my name and all other documents as well but in pan data they have Surname instead of initial because they won't accept initial in their database.. Because of that 5paisa rejecting my derivative and I couldn't withdraw my money.. Can you please help me how to get it back

47.2. prince

| Link|February 7, 2022 12:45:58 PM

The same issue I'm facing now. Due to KYC update, my account got inactive for more than one week . and still I'm following up with them.

46. Ivy Mendez

| Link|October 8, 2021 9:14:15 PMReply

we are a group of 7 investors using SBI, ICICI, Zerodha, 5Paisa, Reliance & Sasonline. among these Sasonline is the best when it comes to customer service and 5 paisa is the worst. Furthermore 5paisa website is just pathetic, even if we logout and re-login the portfolio holding stocks price does not get updated. Previous days closing price is always displayed the day.
We have send few email complaining about the website issues but we get reply mentioning that the issue is solved. They do not care to call and speak about the problems or solve the issues.

45. Chidanand

| Link|August 24, 2021 9:51:48 PMReply

I am observing 5 Paisa from long time. There charging money for short margin, even when there is sufficient money. also, margin availability changes more than 4 times a day so, trader won't be knowing when it felled to short margin.

Just for checking I did perfectly within the margin availability, still they charged for short margin penalty. 5Paisa is fraud company.

If they didn't come back/not and clear on this or not, I will be going to report this to SEBI.

Last IMPORTANT!!! 5 Paisa is fraud, avoid 5Paisa