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5paisa Complaints

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5paisa.com is a leading online stockbroker offering discount brokerage services to retail investors in India. 5paisa Capital Ltd is a publicly-traded and professionally managed company promoted by IIFL founders. As of March 2021, it has over 1.2 million clients. 5paisa online trading is available in equity, commodity, and currency at BSE, NSE, and MCX. It is a flat rate discount stockbroker. It charges a flat 20 Rs brokerage irrespective of the size of the trade, segment, or exchange. 5Paisa ... Know more about 5paisa

Complaint against 5paisa Broker

5paisa brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the 5paisa customers. The 5paisa complaints report analyzes the 5paisa online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against 5paisa broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The 5paisa complaint no. report also provides 5paisa’s number of active clients. This shows the growth of the broker year on year.

5paisa Complaints

Exchange Financial Year Total Complaints Active Clients
NSE 2024-25 39 526,773
BSE 2023-24 55 296,847
NSE 2023-24 316 550,689
BSE 2022-23 18 172,986
NSE 2022-23 250 652,353
BSE 2021-22 27 157,397
NSE 2021-22 324 1,754,330
BSE 2020-21 7 70,969
NSE 2020-21 612 870,405
BSE 2019-20 18 70,767
NSE 2019-20 199 434,036
BSE 2018-19 14 24,382
NSE 2018-19 96 101,043
BSE 2017-18 28 19,545
NSE 2017-18 41 36,034
BSE 2016-17 1 432
NSE 2016-17 2 3,652
BSE 2015-16 1 428

5paisa complaint at NSE

2024-252023-242022-23
Active Clients526773550689652353
Complaints39316250
Resolved through the exchange10301211
Non actionable01424
Advised / Opted for arbitration000
Pending for redressal with exchange29015
No. of arbitration filed by clients014
Decided by arbitrators in favour of the clients011
Decided by the arbitrators000
Pending for redressal with arbitrators003

5paisa complaint at BSE

2023-242022-232021-22
Active Clients296847172986157397
Complaints551827
Resolved through the exchange491627
Non actionable634
Advised / Opted for arbitration000
Pending for redressal with exchange020
No. of arbitration filed by clients000
Decided by arbitrators in favour of the clients000
Decided by the arbitrators000
Pending for redressal with arbitrators000

Note:

  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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64 Comments

64. Parmod Kumar   I Like It. |Report Abuse|  Link|August 22, 2024 7:40:35 PMReply
Very Poor Service in 5paisa

customer care executive also low educated and not able to resolve your problem

Untrained and freshers are sitting at customer care
63. Hzgfhfhbs vvc   I Like It. |Report Abuse|  Link|August 17, 2024 3:25:13 PMReply
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62. LALIT KUMAR SHARMA   I Like It. |Report Abuse|  Link|May 6, 2024 1:43:01 PMReply
MY KYC HAS NOT BEEN VERIFIED till date, every time a new reason is given, whenever I call the customer care, then we get to know what is need and their department says that your account until not been activated & we are ashamed... and all these pictures have been going on for the last 2 months.
How much time time you required for any KYC verification ?
61. vikas   I Like It. |Report Abuse|  Link|February 24, 2024 10:27:48 AMReply
i found data leak problem in 5 paisa.. they are watching your buy /sell
and you can never gain profit
it is a big scam by 5 paisa
60. Basudeb Paul   I Like It. |Report Abuse|  Link|January 1, 2024 2:52:29 PMReply
I have no transaction with intra day & withdraw funds.
59. Deepak Jain   I Like It. |Report Abuse|  Link|November 30, 2023 8:10:06 AMReply
Worst customer support , my account deactivate and for activate requsted many times but not activate , seems they dont need business any now , works like there names 5 paisa vallue
58. Rohit Manek   I Like It. |Report Abuse|  Link|November 29, 2023 9:25:31 AMReply
worst company with WORST service. My KYC updation took more than 10 days. I was unable to trade and hence i faced losses and they were very unapologetic.

PATHETIC Company
57. hiren   I Like It. |Report Abuse|  Link|October 13, 2023 3:23:41 PMReply
almost 4th time, I bear loss due to technical glitch of 5 paisa system failure
I recommand, don't open account on this company.

Totally dissatisfied with company system and its failure.

My humble request that don't open account on this company...very pathetic services and systems offer by company.
56. Prabhav   I Like It. |Report Abuse|  Link|October 23, 2022 10:17:23 PMReply
5 Paisa charged me 150 rupees for nothing. My wallet is in negative out of nowhere. Even they are not even allowing me to retrieve the account.
55. Sangameshwar   I Like It. |Report Abuse|  Link|February 11, 2021 11:40:25 AMReply
What the hell is wrong today? Not able to login.
55.1. Chidanand   I Like It. |Report Abuse|  Link|August 24, 2021 8:53:26 PM
zero nahi minus me dedo
55.2. Ramgude prakash   I Like It. |Report Abuse|  Link|September 6, 2022 4:48:05 PM
I was not able to square off my positions in profit...almost for 4 hours they had technical error
I took big loss today
54. Kaushikkumar Ukabhai tadha   I Like It. |Report Abuse|  Link|August 28, 2022 11:22:04 AMReply
WHY 5paisa CHARGE AMC ?? its free account right ?
only charge on trading that's told me when opened account with 5paisa
all other account holder giving free of cost
check my account and inform me asap
or else I will deactivate this account and open with others
thanks
53. Rahul kumar   I Like It. |Report Abuse|  Link|May 6, 2022 5:06:42 PMReply
5 Paisa customer care number 9547+065+302all problem solve and money refund
52. Rahul kumar   I Like It. |Report Abuse|  Link|May 6, 2022 5:04:31 PMReply
5 Paisa customer care number 9547+065+302all problem solve and money refund
51. Rahul kumar   I Like It. |Report Abuse|  Link|May 6, 2022 5:03:33 PMReply
5 Paisa customer care number 9547+065+302all problem solve and money refund
50. Saurabh omar   I Like It. |Report Abuse|  Link|August 27, 2021 12:49:50 PMReply
Amount of Rs 40000/- not added in my 5paisa wallet on dated 27/08/2021 but my bank account debited for the same through bhim upi
50.1. Dilip Kumar Meena   I Like It. |Report Abuse|  Link|April 16, 2022 3:08:06 AM
My amount rs 40000 not added in my 5paisa wallet on dated 14/4/2022 but my Bank account deblted for the same through bhim UPi
49. Sunil Kumar   I Like It. |Report Abuse|  Link|March 31, 2022 3:27:55 PMReply
Square off my position without my permission on expiry day
48. Ramesh mirdha   I Like It. |Report Abuse|  Link|February 25, 2022 5:41:23 PMReply
Sir I'm want to close my account
47. babu   I Like It. |Report Abuse|  Link|April 22, 2021 11:15:19 AMReply
my money was blocked due to kyc updation they required every year whatever you sent they will reject finally got updated after so many follow ups and mails return a complaint to SEBI finally i got my money public dont open a account and also if you call customer care they will charge Rs.100 per call its worst broker
47.1. Saravana Kumar S   I Like It. |Report Abuse|  Link|November 19, 2021 1:34:52 AM
Mine also same problem. In pan card I have initial with my name and all other documents as well but in pan data they have Surname instead of initial because they won't accept initial in their database.. Because of that 5paisa rejecting my derivative and I couldn't withdraw my money.. Can you please help me how to get it back
47.2. prince   I Like It. |Report Abuse|  Link|February 7, 2022 11:45:58 AM
The same issue I'm facing now. Due to KYC update, my account got inactive for more than one week . and still I'm following up with them.
46. Ivy Mendez   I Like It. |Report Abuse|  Link|October 8, 2021 8:14:15 PMReply
we are a group of 7 investors using SBI, ICICI, Zerodha, 5Paisa, Reliance & Sasonline. among these Sasonline is the best when it comes to customer service and 5 paisa is the worst. Furthermore 5paisa website is just pathetic, even if we logout and re-login the portfolio holding stocks price does not get updated. Previous days closing price is always displayed the day.
We have send few email complaining about the website issues but we get reply mentioning that the issue is solved. They do not care to call and speak about the problems or solve the issues.
45. Chidanand   I Like It. |Report Abuse|  Link|August 24, 2021 8:51:48 PMReply
I am observing 5 Paisa from long time. There charging money for short margin, even when there is sufficient money. also, margin availability changes more than 4 times a day so, trader won't be knowing when it felled to short margin.

Just for checking I did perfectly within the margin availability, still they charged for short margin penalty. 5Paisa is fraud company.

If they didn't come back/not and clear on this or not, I will be going to report this to SEBI.

Last IMPORTANT!!! 5 Paisa is fraud, avoid 5Paisa