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Incorporated in 2017, Paytm Money Limited (commonly known as Paytm Money) is a Bengaluru based discount brokering firm. Paytm Money is a wholly-owned subsidiary of India's largest and leading digital goods and mobile platform, One97 Communications Ltd that also owns the Paytm brand. Paytm is an RBI-approved Indian e-commerce payment system. Paytm Money is a SEBI registered stockbroker and an Investment Advisor. The company has a depository participant membership of CDSL and is also a member of ...
Paytm Money brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Paytm Money customers. The Paytm Money complaints report analyzes the Paytm Money online complaint data provided by BSE and NSE. This report shows the health of the broker.
These complaints are serious grievances against Paytm Money broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.
The Paytm Money complaint no. report also provides Paytm Money’s number of active clients. This shows the growth of the broker year on year.
Exchange | Financial Year | Total Complaints | Active Clients |
---|---|---|---|
NSE | 2024-25 | 32 | 797,157 |
BSE | 2023-24 | 78 | 346,480 |
NSE | 2023-24 | 188 | 797,157 |
BSE | 2022-23 | 47 | 240,904 |
NSE | 2022-23 | 238 | 646,387 |
BSE | 2021-22 | 18 | 103,182 |
NSE | 2021-22 | 74 | 404,376 |
NSE | 2020-21 | 6 | 85,827 |
2024-25 | 2023-24 | 2022-23 | |
---|---|---|---|
Active Clients | 797157 | 797157 | 646387 |
Complaints | 32 | 188 | 238 |
Resolved through the exchange | 15 | 176 | 214 |
Non actionable | 0 | 12 | 21 |
Advised / Opted for arbitration | 0 | 0 | 0 |
Pending for redressal with exchange | 17 | 0 | 3 |
No. of arbitration filed by clients | 0 | ||
Decided by arbitrators in favour of the clients | 0 | ||
Decided by the arbitrators | 0 | ||
Pending for redressal with arbitrators | 0 | 0 |
2023-24 | 2022-23 | 2021-22 | |
---|---|---|---|
Active Clients | 346480 | 240904 | 103182 |
Complaints | 78 | 47 | 18 |
Resolved through the exchange | 73 | 43 | 18 |
Non actionable | 4 | 6 | 4 |
Advised / Opted for arbitration | 0 | 0 | 0 |
Pending for redressal with exchange | 1 | 4 | 0 |
No. of arbitration filed by clients | 0 | 0 | 0 |
Decided by arbitrators in favour of the clients | 0 | 0 | 0 |
Decided by the arbitrators | 0 | 0 | 0 |
Pending for redressal with arbitrators | 0 | 0 | 0 |
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1. Customer Support:0620-0770-780 Start by contacting Paytm's customer support. You can reach out to them through their website, mobile app, or customer care helpline. Explain your complaint clearly and provide any relevant details such as transaction IDs, dates, and amounts.
2. Escalation: If you are not satisfied with the response from the customer support team or if your complaint remains unresolved, you can escalate the matter. Paytm typically has an escalation process in place, where you can request to speak with a supervisor or a higher-level representative. Ask for their contact information or request a call back.
3. Written Complaint: If the escalation process does not yield satisfactory results, consider drafting a written complaint. Clearly state your issue, include all relevant details, and mention the steps you have taken so far to resolve the matter. Send the complaint to Paytm's official email address or postal address. Make sure to keep a copy of the complaint for your records.
4. Regulatory Authorities: Depending on the nature of your complaint, you might also consider reaching out to the regulatory authorities that oversee payment service providers or consumer protection agencies in your country. They may be able to provide guidance or intervene on your behalf.
5. Social Media: Social media platforms can sometimes be effective channels to voice your concerns. Post your complaint on Paytm's official social media accounts, such as Twitter or Facebook, and tag them in your posts. Companies often monitor their social media channels and may respond promptly to address public complaints.
6. Consumer Forums: If all else fails, you can explore legal options by filing a complaint with a consumer forum or small claims court, depending on the jurisdiction and the nature of your complaint. Consult with a legal professional to understand the appropriate course of action in your specific circumstances.
Remember to remain calm, provide clear and concise information, and maintain a record of all communication and relevant documents related to your complaint.